Xon Bet Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom.

Hello

I won €1500 at this casino and verification is of course necessary for the payout…

Documents for address verification are constantly being rejected, even though I've submitted at least ten different documents by now. I'm worried they're stalling or even trying to scam me.

Maybe you can help me.

Thanks

mo

Hallo

habe bei diesem Casino 1500€ gewonnen und für die Auszahlung ist natürlich eine Verifikationen notwendig…

jetzt werden Dokumente zu adressverifizierung ständig abgelehnt obwohl ich mittlerweile bestimmt zehn verschiedene Dokumente bereitgestellt hab. Jetzt habe ich Sorge das man mich hinhalten oder gar betrügen will.

vielleicht könnt ihr mir ja weiterhelfen.

danke

mo

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mophet,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Have you provided all the required documents in the correct format?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina