Xon Bet Casino - Povlačenje igrača se više puta odlaže.

Hello there i am playing in XON casino like over a year now and already have done 5-6 new verification process , each time i get balance 1000 euro they again ask for new verification even if its after 1 month - that is player trolling and disrespect , and when this process of verification begins - They simply stall time to make you lose more money while waiting and they make sure to take as much more time as possible , now again i won 1000 euro on February 3rd then i requested withdrawal on 3rd of February, on 4th of February they asked me for repeated verification which is like 6th time in 1 year .

- They kindly Asked me to provide ID and ID +selfie , ( which i had sent like 3-4 times before in this 1 year )

Then after 3 days they decline my documents by saying - "we need your skrill reciept of 25.00 euro for 29.01.2026 date

I sent screenshot of my skrill reciept of 25.00 euro 29.01.2026 , I Wait 3 days and again they decline this proof of payment by saying - "we need this reciept in PDF file statement from skrill" . And I am like why did you not tell that from begining like that is trolling , again i must wait 3-4 days and again sent 2 days ago Pdf file skrill statment of 29.01.2026 and still waiting for response . This is madness of trolling.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Monciss201,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your Skrill receipt is currently the only outstanding issue?
• Have you resent the required Skrill receipt in PDF format as soon as possible?
• Have all the other documents you recently provided been approved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Money has been paid out this morning .thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Monciss201,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra