Ybets Casino - Povlačenja igrača su značajno odložena.

Good morning,

I have been waiting for withdrawals at Ybet since 05/05. I contacted the live chat who told me to contact the financial department by email I have not received any response from them for 4 days.

It bothers me to make a complaint because I play a lot and I love iwild but more than 12 days without processing a withdrawal knowing that he paid a withdrawal of $500 per day only on weekdays. Very disappointed with them.

All the casinos in this group have decided not to pay any of my pending withdrawals I have more than $35,000 accumulated. I hope to receive my winnings. But he doesn't answer me anywhere even to my complaints about the other casinos..

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please confirm that you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning,

Yes, the documents have been validated for several months.

I have already made withdrawals from them.

And I don't even know if I had deposited with a bonus or not

Dear FiLouYe and Casino Guru,

Upon additional investigation, we can confirm that the player has placed their funds for withdrawal on May 2nd. As a part of anti-fraud measures, an automated inquiry may be made with relevant parties during the processing of withdrawals. Upon one of those requests, a provider has flagged the player license-wide due to potentially suspicious activity. This has triggered a provider check, which temporarily freezes withdrawals while the provider checks the player's activity to verify no foul play.

Unfortunately, due to a technical error, a message for this action was not displayed correctly for the player, which did not provide a reasoning to the player, for which we deeply apologize. The issue was addressed by the technical department and overlay should now properly display for all players with the relevant status.

Usually, the check lasts anywhere up to 14 business days, with precise timeline depending on the provider itself. The provider has informed us today that the check has been completed successfully and the player's account has been fully cleared by their anti-fraud department. As such, the restrictions have now been lifted and the withdrawals will now be processed as normal.

Respectfully,

Ybets Casino Representative.

Dear Ybets Casino Representative,

Thank you for your response and for clarifying the situation regarding the player’s account. We are glad to hear that the account has been unlocked and that withdrawals will be processed in line with your Terms and Conditions.

Dear FiLouYe,

Could you please confirm whether you have received any payments from the casino since your last update?

Additionally, could you clarify how many withdrawal requests are currently pending in your account?

If possible, we would also appreciate it if you could provide a screenshot of your withdrawal history for verification purposes.

Thank you for your cooperation and time.

Dear FiLouYe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello FiLouYe,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear FiLouYe,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika