Ybets Casino - Povlačenje igrača se ponovo razmatra.

I started playing in this casino I did 2-3 small withdrawals when I won above 700€ they cancel my withdrawl and banned me from withdrawl saying a provider is reviewing my bets( I have all the screenshots of canceled withdrawals, bet id of winnings and supports messsages) that they say take up to 14 days but you can continue deposit and play there! me of course I lost the 700€ and after a month ( yesterday) they said to me you are reviewed you are okay I deposit again and won 1800€ I withdrawal the same day they unbanned me and the next day of course I can’t withdrawal because a provider is checking my bets again one day after the previous review was okay and of course the first withdrawl I tried to make after the ban! The support said to me it’s a mistake and they will resolve it and the next support told me it’s not in their right to do something if a provider want to do so at the emails they don’t respond 

Dear ThanosZiso,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have not made any successful withdrawals yet?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have made 2 small withdrawals!

In the big one of 200€ they ban me and I can't withdraw because a provider reviewed it, I lose it and after a month (2 days ago) I pass the provider's review and I can withdraw it! I play again and win 1300€ and from there I withdraw only 100€ where the next day they ban me again without even giving me the 100€ and not being able to withdraw it and that again a provider is checking me!

I said to do identification, they told me it wasn't necessary, I have the screenshots to confirm it.

The money was bonus money where I accumulated a turnover of €7416, of which I also have a screenshot showing that I achieved it.

Έχω κάνει 2 μικρές αναλήψεις!

Στη μία μεγάλη 200€ με κάνουν μπαν δεν μπορώ να κάνω ανάληψη επειδή έκανε review ένας provider τα χάνω και μετά από ένα μήνα (πριν 2 μέρες ) περνάω το review του provider και μπορώ να κάνω ανάληψη! Παίζω ξανά και κερδίζω 1300€ και από εκεί κάνω ανάληψη μόνο τα 100€ όπου την επόμενη μέρα με ξανά κάνει μπαν μη δινοντασ ούτε τα 100€ και μη μπορώντας να κάνω ανάληψη και ότι ξανά με ελέγχει ένας provider!

Είπα να κάνω ταυτοποίηση μου είπαν πως δεν χρειάζεται έχω τα σκρινσοτ να το επιβεβαιώσω

τα λεφτά ήταν μπόνους λεφτά όπου συγκέντρωσα τον τζίρο 7416 € όπου έχω και από αυτό σκρινσοτ ότι τον κατάφερα

Thank you very much for your reply, ThanosZiso. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

He wouldn't let me here, I've sent you everything by email.

Εδω δεν με άφηνε σας τα έχω στείλει όλα στο εμαιλ

Which games did you focus on - slots, live casino, sports betting, etc.? Do you currently have access to your casino account?

I have normal access to the casino, I just can't make a withdrawal, I only played slots, nothing else, I didn't play live or bets...casino slots, bets from 0.10 - 2€ and some buy bonuses

Έχω πρόσβαση κανονικά στο καζίνο απλά δεν μπορώ να κάνω ανάληψη έπαιξα μόνο φρουτάκια τίποτε άλλο δεν έπαιξα live ούτε στοιχήματα…casino slots πονταρίσματα από 0,10 - 2€ και κάποια αγοραστά buy bonus

Thank you very much, ThanosZiso, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello ThanosZiso,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Ybets Casino representative to join this conversation and participate in resolving this complaint.

Dear Ybets Casino,

Could you comment on why the player is unable to withdraw the funds? Is the verification of bets still ongoing?

Thank you in advance for providing the information.

I would like to add that I have already passed the verification once and on the same day they told me that I can withdraw because I passed after having lost the previous winnings because I played them again I won and on the first withdrawal the same thing happened again and now again 3 weeks have passed of course I am not touching the winnings until the issue is resolved

Θα ήθελα να προσθέσω ότι πέρασα ήδη μια φορά την επαλήθευση και την ίδια μέρα που μου είπανε ότι μπορώ να κάνω ανάληψη επειδή πέρασα αφού είχα χάσει τα προηγούμενα κερδισμένα γιατί τα έπαιξα ξανά κέρδισα και στην πρώτη ανάληψη έγινε ξανά το ίδιο και τώρα ξανά έχουν περάσει 3 εβδομάδες φυσικά δεν αγγίζω τα κέρδη μέχρι επίλυσης του θέματος

Dear ThanosZiso and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

Do you have any news regarding the player's verification of bets?

I'll be awaiting your reply.

Dear ThanosZiso and Casino Guru,

Following a thorough review, we have identified that this user is a duplicate.

This practice is strictly prohibited by our company's regulations.

We can provide all the evidence relevant to this issue via email. 

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

Thank you for your response and the information provided.

Could you provide me with the evidence of multiple accounts? You can send it to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

It's an excuse that I'm a duplicate, they just don't pay when I would like and I have the proof that I'm a duplicate.

Ειναι δικαιολογια πως ειμαι διπλοτυπος απλα δεν πληρωνουν ποτε θα ηθελα καο εγω τις αποδειξεις πως ειμαι διπλοτυπος

Dear Casino Guru,

Sent you an e-mail with the proofs to stefan.m@casino.guru

Respectfully,

Ybets Casino Representative

Hello ThanosZiso,

The casino provided us with sufficient evidence and we have reasonable grounds to believe that you have been part of a fraudulent activity.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.