Yeet Casino - Igrački nalog je zatvoren bez objašnjenja.

Hello recently my account was closed by this casino, without any explanation without even getting notification i just wanted to log in and suddenly my account was closed, so i have this disputed amount of money on my account which i want to withdraw but i dont get any kind of message from the Yeet support team so i was forced to make a complaint. first of all the verification was requested by them 2 days ago where i sent all available documents and they requested utility bill which is not available for me in my country i explained this to them and 1 day after that last message they closed my account, so i want to withdraw this amount and i will never ever disturb them.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you had USD₮160 (dispute value) in your casino account before you lost access to it?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello, thank you for your response.

My only main gaming section was betting and nothing more and yes 160 usdt was the final amount after my winnings when i made a bet i will attach the bet screen, i wanted to withdraw the winnings after that i got notification from the support team that i should fill up the 5 levels of verifications after that i have uploaded first time the bank statement which they did not like so i asked bank to sent me the different one which and how they wanted it to be after that i sent it and they closed my account and said it was made up by me.No bonuses were activated none of them.

So the bet won, 20 was betted on that game and i had 10 on my balance left which after the winnings comes up to 160 usdt.

Thank you for your reply, aleksandrenemsis. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.