Yeet Casino - Igrački nalog je zatvoren bez objašnjenja.

Hello,

I am filing this complaint because Yeet Casino permanently suspended my account without providing a clear formal explanation after I submitted all requested KYC / Source of Funds documents.

My account was allowed to deposit and play normally. After normal gameplay/winnings, my balance reached approximately $8,947.96. There were no withdrawals from my account.

After my balance increased, withdrawals and account functions were not properly restored, while gameplay remained available. Because I was unable to withdraw, further wagering occurred while my account was effectively restricted.

This is one of the most serious parts of this case: withdrawals were blocked/not restored, but continued gameplay was still possible. In practice, the account remained open for risk, but not for withdrawal.

Yeet requested additional KYC / Source of Funds verification. I provided everything requested in good faith, including:

ID verification materials;

selfie/video verification;

Bybit / crypto exchange transaction documentation;

an updated official business bank statement issued directly through my bank’s official system, showing my account/business holder details, address, transaction history, deposits, withdrawals, and business banking activity.

I am a businessman, and the submitted bank documentation clearly showed my business activity, account details, address, deposits, withdrawals, transaction history, and source-of-funds support.

Another major concern is how the KYC / Source of Funds process was handled. The Source of Funds upload option was not available on my account. Because of this, I had to send extremely sensitive personal, business, crypto, and banking documents by regular email instead of through a dedicated secure/encrypted third-party KYC verification flow.

For this level of sensitive financial information, this is not reasonable. Nevertheless, I fully cooperated because I wanted to complete the verification properly and access my funds.

Yeet confirmed receipt of my documents and stated that the review could take up to 7 days.

After that, support indicated that my account appeared to be set and that KYC was approved, but my permissions had still not been restored.

Then, instead of providing a clear formal decision, requesting any additional specific document, or explaining what was supposedly wrong with my verification, my account was permanently suspended without any specific rule breach being clearly stated.

This is extremely concerning.

Deposits were accepted. Gameplay was allowed. KYC documents were requested. Sensitive documents were submitted. Yeet confirmed receipt of the documents. Withdrawals were not restored. Gameplay remained available. Then my account was suspended without a clear explanation.

If Yeet believes I violated any specific rule, I ask them to clearly state the exact rule and provide a formal explanation with evidence.

If there was no specific breach, I request that my account be properly regularized and that the full documented balance of approximately $8,947.96 be handled fairly.

At minimum, the balance that existed while withdrawals were blocked/not restored should be considered, because my account remained playable while withdrawal access was not properly available.

Because the upload limit only allows a small number of files, I am attaching the strongest consolidated evidence first. I can provide additional evidence upon request, including full email history, full chat transcripts, submitted documents, and further screenshots.

I am attaching the evidence in the following order:

Consolidated screenshot showing the account balance of approximately $8,947.96, deposit history, account verification status, Source of Funds issue, suspension notice, and empty withdrawal history;

Email evidence showing Yeet’s KYC / Source of Funds requests and the documents submitted, including Bybit / crypto exchange documentation and official business bank documentation;

Email confirmation from Yeet stating that my documents were received and would be reviewed, with the review taking up to 7 days;

Support chat transcript showing that the documents were with the team, that the Source of Funds upload option was not available on my account, and that the review could take up to 7 days;

Support chat transcript showing that support later indicated my KYC was approved but permissions had not been restored.

I request Casino Guru’s help to mediate this case and ask Yeet Casino to provide a clear explanation and fair resolution.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MAIA2zerozero1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Yeet Casino and the issues surrounding your account suspension.

To better assist you in this matter, I would like to ask a few clarifying questions:

• Can you provide the timeline of events leading up to the suspension, including when you submitted your documents and when you were notified of the suspension?
• Have you received any other responses from Yeet Casino after the suspension that may clarify the situation?
• Can you clarify if the Source of Funds upload option has become available at any point since you submitted your documents?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Dear Petra,

Thank you for your reply.

Below is the timeline of events:

May 4, 2026: I made deposits and started playing on the account. The deposits shown in the attached screenshots were:

22.000 USDT via Polygon at 18:32;

92.2257 USDT via Polygon at 19:28;

87.007908 USDT via Binance Smart Chain at 21:23;

149.000 USDT via Binance Smart Chain at 21:25.

Total deposits shown: approximately 350.233608 USDT.

Since the creation of the account, no withdrawals were made at all. The attached withdrawal history screenshot shows an empty withdrawal history.

May 5, 2026: I submitted KYC documents. Support told me the documents appeared to have been submitted correctly and that Compliance would review them.

May 6, 2026: I asked support to normalize my account for deposits and withdrawals. Support informed me that I needed to complete additional KYC levels, including Level 4 and Level 5, and that withdrawals would remain disabled until verification was completed.

May 7, 2026: I sent the requested KYC documents by email, including ID documents, selfie/video verification, a bank statement, and other verification materials. Later, Yeet confirmed that my bank statement had been successfully verified for KYC Level 4, but requested additional Proof of Funds / Origin of Funds documents for Level 5.

May 8, 2026: Yeet asked for an official Bybit account statement or transaction report, not screenshots. I then sent an official Bybit transaction statement generated directly from Bybit. After that, I also submitted an updated official business bank statement issued directly through my bank’s system, showing my business/account holder details, address, transaction history, deposits, withdrawals, and business banking activity.

May 8, 2026: I also informed support that the Source of Funds upload option was not available/open on my account. Because of this, I had to send extremely sensitive and confidential documents by regular email, including personal, crypto, banking, and real-life business information.

I submitted everything Yeet requested, and more, to cooperate fully and complete verification.

However, these documents were not submitted through a secure/encrypted third-party KYC provider or through a proper Source of Funds upload section on the website, because that option was not available on my account. I was therefore forced to send highly confidential documents by email.

This means I do not know who accessed, reviewed, forwarded, or now holds my sensitive personal and business information.

May 8, 2026: Support confirmed that everything was with the team and that the review could take up to 7 days.

May 9, 2026: Yeet Compliance confirmed by email that they had received my documents and would review them accordingly. They again stated that the review could take up to 7 days.

May 12, 2026: I contacted support asking whether I could use my account again. Support first said that the account looked "all set". Shortly after, support clarified that my KYC appeared approved, but my permissions had not yet been restored.

May 13, 2026: Instead of receiving a clear formal decision or any specific request for additional documentation, I received an Account Suspension Notice stating that my account had been permanently suspended. No specific rule breach or evidence was clearly provided.

Regarding your second question: after the suspension, I asked support what guideline or rule had supposedly been violated and tried to communicate with them through support. I have screenshots of these support messages. I did not receive any clear answer, explanation, rule reference, or evidence from Yeet regarding the reason for the suspension. They simply stopped providing any meaningful response.

Regarding your third question: no, the Source of Funds upload option did not become available on my account before the suspension. That is exactly why I had to send my personal, business, crypto, and banking documents by email.

The key issue is that I fully cooperated with the KYC / Source of Funds process, submitted all requested documents and more, and Yeet confirmed receipt of them for review. Support then indicated that KYC appeared approved but permissions were not restored. After that, the account was permanently suspended without a clear explanation.

Also, during this process, withdrawals and account permissions were not properly restored, but gameplay remained available. This meant that the account was effectively restricted for withdrawals, but not restricted for gambling.

I am attaching screenshots and documents showing the deposits, the empty withdrawal history, the KYC/account verification status, the Source of Funds issue, the suspension notice, the emails confirming documents were requested/submitted/received, and the support messages after the suspension where I asked for an explanation and received no clear response.

Thank you for your assistance.

Evidences:

Thank you for your reply and for providing the previous details, MAIA2zerozero1.

• Could you please clarify whether you accumulated your winnings while playing with an active bonus?
• Also, can you confirm whether you provided all the requested verification documents within the required timeframe and in the correct format?
• If there is any additional communication or evidence that could support your case, please feel free to send it to me.

You may send all relevant documents to petra.h@casino.guru or upload the screenshots directly to the complaint thread.

Thank you again for your cooperation.

Dear Petra,

Thank you for your reply.

To clarify your first question: no, the balance was not generated from any active casino bonus, raffle, prize, promotion, monthly bonus, or anything similar.

The balance was generated entirely through normal gameplay/winnings on the platform using deposited funds.

There was no active bonus involved, no raffle involved, no promotional prize involved, and no external award involved in the accumulated balance. In fact, the account was permanently suspended before the monthly bonus date, so the monthly bonus was never received or used.

No withdrawals were ever made from the account.

If Yeet claims that any bonus rule, promotion rule, raffle rule, wagering condition, or similar rule was involved, I respectfully ask them to identify the exact rule and provide the supporting evidence.

Regarding your second question: yes, I provided all requested verification documents within the required timeframe and in the format requested by Yeet.

The timeline is as follows:

May 7, 2026: Yeet confirmed that my bank statement had been successfully verified for KYC Level 4 and requested additional Proof of Funds / Origin of Funds documents for Level 5.

May 8, 2026: Yeet requested an official Bybit account statement or transaction report, specifically not screenshots. I then provided an official Bybit transaction export generated directly from Bybit.

May 8, 2026: Yeet also requested documents showing source of funds and the origin/link of the crypto funds. I then submitted an updated official business bank statement issued directly through my bank’s official system, showing account/business holder details, address, transaction history, deposits, withdrawals, and business banking activity.

May 8, 2026: I also informed support that the Source of Funds upload option was not available/open on my account. Because of that, I had to send the sensitive KYC / Source of Funds documents by email.

May 8, 2026: Support confirmed that everything was with the team and that the review could take up to 7 days.

May 9, 2026: Yeet Compliance confirmed by email that they had received my documents and would review them accordingly, again stating that the review could take up to 7 days.

Therefore, I submitted the documents promptly, in the format requested, and before the review period had expired.

The key point is that I fully cooperated with the verification process. I provided the documents requested, including the official Bybit export and official business bank statement. Yeet confirmed receipt of the documents. Support later indicated that KYC appeared approved but permissions had not been restored. Then the account was permanently suspended without a clear specific rule breach or evidence being provided.

I will also send the relevant supporting evidence directly to petra.h@casino.guru by email, including the consolidated screenshots, KYC/Source of Funds email chain, Yeet’s receipt confirmation, support chat regarding the unavailable Source of Funds upload option, and the support chat showing KYC appeared approved but permissions were not restored before the suspension.

Thank you again for your assistance.

Thank you for your reply and for providing the previous details, MAIA2zerozero1.

You mentioned in your last email that you have additional supporting evidence available, including compliance communications, KYC records, verification requests, account screenshots, and other supporting documentation relevant to the investigation.

• Could you please send these materials to me?

You may send all documents directly to: petra.h@casino.guru, or alternatively upload the screenshots to the complaint thread.

Once I receive all the relevant documentation, I will forward the case to my colleague for further review and resolution.

Thank you again for your cooperation.

Dear MAIA2zerozero1

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Thank you, Petra.

I confirm that I have already provided all requested supporting materials, including full compliance communications, KYC records, account screenshots, transaction history, crypto-related verification documents, and even private banking documentation requested during the review process.

I appreciate your assistance and cooperation throughout this stage.

I will now await further updates from Lucia and remain available if any additional clarification or documentation is required.

Kind regards,

MAIA2zerozero1 (MAIA2001)

Hello MAIA2zerozero1,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

Dear MAIA2zerozero1,

The Yeet Casino Team has informed us that your account was blocked due to the alleged use of altered documents during the verification process and the existence of multiple accounts that they believe are connected to you.

I have requested more detailed information, as well as any supporting evidence regarding these claims, so that we can better assess the situation and understand the casino's position.

I will keep you informed and provide an update as soon as we receive additional information from the casino.

Thank you for your patience and cooperation.

Dear Lucia,

Thank you for the update

I strongly deny both allegations

Throughout the entire verification process, I fully cooperated with every request made by the casino and provided all requested documentation, including identification documents, selfies, bank statements, exchange records, proof-of-funds documentation, compliance communications, and account screenshots.

My account successfully passed multiple verification stages, including KYC Level 4. The casino then requested additional Level 5 compliance and proof-of-funds documents, which I also submitted in full.

At no point during the verification process was I informed that any document was allegedly altered or that there were concerns regarding multiple accounts. Following the submission of the requested Level 5 documentation, I never received a final explanation regarding the review and my account was subsequently closed.

In addition, all compliance communications and supporting documentation were already provided to Petra and are available to Casino Guru for review.

I appreciate your request for supporting evidence from the casino and I remain available to provide any additional information if required.

Kind regards,

MAIA2zerozero1

Dear MAIA2zerozero1,

We wanted to inform you that we are currently in the process of reviewing the documentation provided by the casino. Additionally, we have requested further information to ensure a thorough assessment. We appreciate your understanding and patience during this time.

Dear Lucia,

Thank you for the update.

I remain fully available to clarify any point or provide any additional documents or evidence that may be required during your review.

Kind regards,

MAIA2zerozero1 (MAIA2001)

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear MAIA2zerozero1,

Thank you for your patience throughout the complaint resolution process.

We have now received and reviewed the information and supporting documentation provided by the casino. Based on the evidence submitted, the casino's decision to close your account was primarily due to concerns regarding the authenticity of the verification documents you submitted during the KYC process. According to the casino, its verification provider identified indications that one of the documents had been altered, which constitutes a serious breach of its verification requirements.

The casino also informed us that its internal review identified additional risk indicators. While it did not disclose the specific details of these findings for security reasons, it confirmed that no player funds were confiscated and that your account balance at the time of closure was $0.00.

As the casino has provided evidence supporting its position, and the account closure did not result in the confiscation of any player funds, we do not have sufficient grounds to challenge its decision. Consequently, we are rejecting this complaint as unjustified.

I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as our goal is always to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you encounter any problems with this or any other casino in the future. Whether you have a question, a concern, or a new issue that needs to be reviewed, our team will be happy to assist you.

Kind regards,

Lucia S.

Casino Guru