Yuugado Casino - Nalog igrača je neočekivano suspendovan.

I won using a bonus at Yugadou Casino, but after requesting a withdrawal, I didn't hear anything for about three days, so I inquired and was told it was under review. A few days later, I received an email saying the withdrawal was canceled, but when I tried to log in, my account was locked.

I have withdrawn funds twice in the past, and I cannot accept this sudden account suspension. I would like to recover my winnings, so I would appreciate your cooperation.

遊雅堂カジノでボーナスを使用して勝利したのですが出金申請をして3日ほどたち連絡がないので問い合わせると審査中と連絡があり、数日たちメールで出金キャンセルとなっていたのでログインしようとするとアカウントロックになっていました。

出金は過去に二度しており突然のアカウント凍結は納得できませんので勝利金を取り戻したいので協力お願い致します。

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with? Where did you find this bonus? Was it available on the casino website, sent to your email inbox, or found on a third-party website offering casino promotions?
• Have you received any emails from the casino explaining why your account was blocked?
• What types of games did you play while the bonus was active?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika