Zinkra Casino - Depozit igrača se ne pripisuje.

Dear Customer Service Team.

I am contacting you to file a formal complaint, as the deposit made using cryptocurrencies has not been credited to my gaming account.

The deposit was successfully processed from my wallet, and the transaction is listed as confirmed on the blockchain network. However, to this day, the amount is not reflected in my account balance.

Details of the operation (Attached in photographs)

I request that you review this incident as soon as possible and proceed to credit the corresponding amount or inform me in detail of the current status of the deposit.

Attached is a screenshot of the transaction as proof of shipment.

I await an urgent solution, as these are funds that were sent correctly and confirmed on the network.

Sincerely,

Roberto *****

Estimado equipo de Atención al Cliente.

Me pongo en contacto con ustedes para presentar una reclamación formal, ya que el depósito realizado mediante criptomonedas en no ha sido acreditado en mi cuenta de juego.

El ingreso fue efectuado correctamente desde mi billetera, y la transacción figura como confirmada en la red blockchain. Sin embargo, a día de hoy, el importe no aparece reflejado en el saldo de mi cuenta.

Detalles de la operación (Adjuntado en fotografías)

Solicito que revisen esta incidencia con la mayor brevedad posible y procedan a la acreditación del importe correspondiente o me informen detalladamente del estado actual del depósito.

Adjunto captura de la transacción como comprobante del envío.

Quedo a la espera de una solución urgente, ya que se trata de fondos enviados correctamente y confirmados en la red.

Atentamente,

Roberto *****

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zinkra Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Was it your first deposit in this casino?
• Please could you forward the hash of the transaction and any relevant communication with the casino regarding the issue to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas