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alterburn

Pripravnik

Jezici koje razumem: Ruski

Pol: Muški

Pridružio se: 2022-07-20

Statistika

Pripravnik

207 - 220 poena

Započete teme3

Postova na forumu35

Dobijenih sviđanja11

Odobrenih prigovora8

Recenzije korisnika9

Pridruženih turnira0

Najnoviji post od alterburn

Srpski

1Pa, da, mislim da je to samo prevara.

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2Niko ne može da pristupi ličnom nalogu. Zato što sajt izgleda ovako. [slika]

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3Sajt je postao potpuno nedostupan. A mejlovi ne stižu ni do njihove podrške. ...

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4Nisu mi rekli razlog. Ali mislim da je to zbog činjenice da je Sumsub usluga ...

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5Casino Pikel proverava KIC preko organizacije treće strane Sumsub. Kada sam p...

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6Čudno, očigledno nešto nije u redu sa mojim pretraživačem. Izvinite na dezinf...

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7Taj snimak ekrana je kontrolor sa veb lokacije trapcasino koji je priložen is...

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8Kažu da je u redu [slika] I znam da prihvataju ruske pasoše i da se SMS poruk...

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10Zalagali su se za zatvaranje računa rekavši da ne mogu da prođem verifikaciju...

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Recenzije

pre 1 mesecaIt is SCAM. They check documents through a third-party organization VERIFF that does not recognize Russian and Kazakh documents, although initially the support claims the opposite. Under this pretext, they block the account manually, they do not consider the documents and take all measures to scam you. They also lie to the casino guru employees that you allegedly already withdrew your funds before closing the account, apparently they forge payment transactions or electronic documents. They also block in the internal chat for communication of players when they mention that verification cannot be passed.

pre 3 meseciAfter trying to pass verification on Sumsub, my documents were rejected and my account was blocked with the wording that they could not confirm my identity. Such nonsense. Initially, when registering, I asked support if they had problems with processing Russian passports, they said that there were no problems.Although I know that it is almost impossible for Russian users to pass verification if you have a Sumsub or Veriff verifier. I had a similar situation with Basebet.In general, if you have Russian documents, you shouldn't put your money here. You'll get your account blocked.

pre 5 meseciCasino Pixel checks the KYC through a third-party organization Sumsub. When I tried to pass verification, they rejected my documents and my profile remained unverified, because of this I cannot withdraw my funds. When contacting the casino support, they said that they could not help and said that you need to contact Sumsub directly.This is not the first time I have encountered a problem when verifying Sumsub. Similar problems occurred on Fairspin and Tetherbet. Only in those 2 cases did the casino support help solve the problem, but here they completely shift responsibility from themselves to the third-party organization Sumsub.

pre 1 godinuHi all. I'll tell you right away I don't recommend playing here. They deliberately delay the verification process. This casino has the same shell on Fairspin, DestinyX. When you need to go through verification, you will encounter a problem that you may not be able to pass it because it will end in error. From my own experience, I can say that this problem occurs due to the fact that the operation of the Sumsub identifier is not configured. After an error in its operation, Tether support will feed you promises that the relevant department will contact you and it is unknown how long you will wait, maybe a day, maybe longer, despite the fact that they only respond in chat and not by mail. The chat history is not saved, so every time you will need to explain everything to a new operator. And this is considering that they have the ability to upload documents in your profile for verification, but they still force you to go through the biometrics procedure on a third-party service.Update 09.03.2024As a result, I received an email from Tether themselves. Due to a verification error, they decided to close my account without manually reviewing or trying to verify again.I will give the letter belowHello,We are writing to inform you about an update regarding your account on tether.bet. Unfortunately, your recent attempt to verify your identity has not been successful. As a result, we have made the decision to permanently close your account.As per the Curacao Gaming Authority regulations, all players are required to complete a successful verification process to ensure fair and responsible gaming.We want to remind you that according to our Terms and Conditions, which you have accepted upon opening the account, we have the full right to confiscate all funds, including your deposits. However, as a goodwill gesture from our side, we have decided to process your withdrawal and your remaining balance.Please be aware that any attempts to open another account or engage in any other fraudulent activities will be met with strict enforcement of our rules and procedures. In such cases, all funds will be confiscated and donated to charity.Kindly initiate a withdrawal request for the remaining balance.Thank you for your understanding and cooperation.

pre 1 godinuThey can't solve the verification problem. I uploaded documents several times, both in my profile and via a special link that support sent me by email. In the casino chat they say that the profile is verified, then they force you to go through everything again. Sent passport selfie confirmed address phone email. Because of this, I cannot withdraw my funds. I sent documents at least 4 times. I spent the whole day on this with no results. There is always a new operator in the chat who has to explain everything anew every time.Update 14.01.2024I managed to solve the problem. After 2 days, the money was withdrawn to me and the verification was confirmed after 2 days of communication with the chat and technical support. As a result, I downloaded documents about 5-6 times. I spent many hours communicating with technical support and chat. So I still don’t recommend that you spend too much nerves and it will take time to sort everything out.

pre 2 godinaAs is usually the case. The casino is delaying the verification process. The documents were accepted on 04/07/2023. I sent documents on 04/06/2023 using the download page to which the support specialists provide a link in the chat. Experts cannot accurately answer the timing of the check. Quote:I'm sorry but we do not have an ETA on this at the moment, my friend. However, immediately we have some information, you will be the first to know.One more:I'm sorry but we do not have much information to share about this as I mentioned earlier, my friend. This is with our compliance team and once there is information, you will be the first to know. Thank you for your understanding.And again:I'm sorry but we do not have much information to share on this as I mentioned, my friend. This is with our compliance and once we receive an update, we will let you know.UPDATE 04/11/2023Verification passed. The money was taken out.

pre 2 godinaMy account was blocked without explanation. There are more than 300 euros left in the account. They do not allow me to log in to my account, tech support does not respond to my emails, the chat on the bookmaker's website blocked me. I have passed the verification, I have not violated the bookmaker's rules, I have not used the software to bypass the bookmaker.Update for betroom24 29.01.2023What scam are you talking about? Fraudulent actions just happened on your part. Closing an account for no reason and analyzing the situation without requesting documents and passing verification. What are you talking about here anyway? At least they paid a deposit. You have completely appropriated the funds in my account and closed access to it. Your technical support blocked me in the chat and does not answer letters. Who is the scammer here, if not you.

pre 2 godinamy money has not been withdrawn since March 2022. support does not get in touch, there is no feedback at all. they do not respond to requests from сazinoguru.

pre 2 godinaGreetings to all. Were there any problems with withdrawing funds at this casino not so long ago? I have 3 withdrawals hanging for different amounts and different degrees of freshness, but they are all issued on litecoin. The first withdrawal is already coming to become overdue if it is not processed within the stated casino 72 hours. Interestingly, I don't have any transaction numbers, nothing more, except for the letters I received by email, respectively, I can't track the status of these transactions. In fact, the funds simply disappeared from the game balance.Prior to these events, I had a successful withdrawal of funds that was processed within an hour about a month ago. Why this time such a situation I can't understand. It all looks suspicious.UPDATE TO MY SITUATION. 29.07.20223 days later I received my 6,397 ltc. Bitdice representative Mike and the team of Casino Guru Petronela and Andrej helped me solve my problem. For which I am very grateful to them.There is one caveat that Mike referred to, that supposedly the situation on the crypto market is unstable, so withdrawals are processed longer than usual. But my opinion is that players should not worry about the current situation in the cryptocurrency market when withdrawing funds. Many casinos process transactions instantly regardless of this situation. After all, if the transaction is processed for a very long time, then the total amount of withdrawal received may be less than the one that was originally requested due to a drawdown in the market.