Profil Korisnika | Casino Guru

Informacije o profilu

elghrissi

Početnik

Jezici koje razumem: Francuski, Engleski

Pol: Muški

Pridružio se: 03/01/2021

Statistika

Početnik

22 - 30 poena

Tema postavljena0

Forum postovi0

Dobijena sviđanja2

Odobrena prigovora2

Recenzije korisnika2

Pridruženih turnira0

Pritužbe

Boomerang Casino - Igrač nije primio cashback bonus.

Disputed amount: 2.000 €

Cresus Casino - Igrač je imao tehničkih poteškoća.

Disputed amount: 1.000 €

Recenzije

pre 3 godinaI am the first to review this casino. I wish it will be helpful to who ever wants to try it.I registered a long time ago and I deposited huge money. I even closed the account. After so many calls from VIP account Manager(fake) asking me to come back, I accepted and I sent an email asking to open it again. Let's only talk about the last two deposits (around 7000 euros on May 17th and 7500 euros on May 19th).This casino is writing on the front website page that if you are VIP elsewhere, you will consider you as VIP.I said I am VIP in so many Casinos and that I have the highest status.On 17th of May, I asked for a bonus, they credited me 200 euros (less than 3%)And when I complained they credited 200 more.On 19th of May, they just credited 200 euros so less than 2.5 percent.I blocked my account and sweared I will inform the other potential users.

pre 3 godinaDear all,All what I am writing today can be proved by screen shots and by evidences (emails, etc…).I am a big player with comfortable situation. I won’t disclose the amounts played but I just inform that I did play huge amounts.This casino assigned to me a VIP Manager (Anastasiya).Apart from being unable to reply to some technical issues this is my last experience (may 9, 2022) :- there is a weekly cash back that player should ask for. It is not automatic, if you forget to request it you won’t have it. Anastasiya did send me the paragraph confirming this from Terms and Conditions.- once I knew that, every Monday I send a WhatsApp message and emails to get the bonus credited.- Monday may, 9 2022 (three days ago), I did as usual make the same request.No response from my account manager whereas she read my WhatsApp messages. No réponses to my emails sent to the vip and even support service.I know that my cashback is usually big but I play big also (formula is 15% of last week deposit minus bonus and withdraws).As a conclusion : apart from unfair T&C, this casino have a bad support, a bad vip service so also a bad Management.I don’t recommend it to big players at all : it’s really the worst I did ever know (I play on so many others that I can list).I am considering a complaint to their higher Managers since it looks support team and VIP team are partners in mediocrity. If I have any relevant reaction from them, I will fairly change this feedback.As told in the beginning : I have all the material to prove all what I written here

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