Profil Korisnika | Casino Guru

Informacije o profilu

moha172023

Posetilac

Jezici koje razumem: Francuski, Engleski, Arapski

Pol: Radije ne bih rekao

Pridružio se: 2025-03-17

Statistika

Posetilac

5 - 10 poena

Tema postavljena0

Forum postovi0

Dobijeno lajkova0

Odobreni prigovori0

Recenzija korisnika1

Pridruženih turnira0

Recenzije

pre 3 meseci‏I recently experienced a significant issue with 1xBet regarding a deposit I made. Despite following all the required steps and providing all necessary documentation, my problem remains unresolved after 23 hours of back-and-forth communication with their support team.‏Here’s a summary of what happened: ‏1. I made a deposit, but the funds did not appear in my account. ‏2. I contacted customer support, and they asked me to provide proof of the transaction. I sent them all the required documents, including bank statements and transaction details. ‏3. After reviewing the documents, they asked me to wait while they investigated. However, after several hours, they repeated the same request for documents, even though I had already provided everything. ‏4. This cycle continued multiple times, and I was repeatedly told to "be patient" without any clear resolution or timeline. ‏I find this level of customer service unacceptable. The lack of professionalism and the constant repetition of requests for documents I’ve already provided is frustrating and time-consuming. I expected a more efficient and transparent process from a platform as large as 1xBet.‏I urge 1xBet to: ‏- Resolve this issue immediately. ‏- Improve their customer support system to avoid such delays in the future. ‏- Provide clearer communication and realistic timelines for issue resolution. ‏Until this matter is resolved, I cannot recommend 1xBet to anyone. I hope they take this feedback seriously and work on improving their services.