Najgore iskustvo u kazinu koje sam ikada imao u vezi sa povlačenjem!! Otvaram račun u Gama kazinu i deponujem 2-3 puta preko Jeton novčanika.. osvajam nešto novca koji nije veliki ..i odlučio sam da podignem svoj novac..verifikovao sam svoj nalog (moj nalog je u potpunosti verifikovan) i izvršio sam povlačenje zahtev! Posle 10 minuta moje povlačenje je odbijeno i informacije su bile da još uvek moram da proverim svoj način plaćanja!! Ali ne postoji opcija da potvrdite samo ID i adresu vašeg načina plaćanja! Kontaktirao sam podršku i rekli su mi da otpremim otisak iz svog Jeton novčanika sa svim mojim podacima vidljivim!! Učitavam ekran za štampanje i dobijam potvrdu od podrške da je moj nalog u potpunosti verifikovan i da sada mogu da uputim novi zahtev za povlačenje!! Jesam u nedelju uveče iu ponedeljak ujutru vidim da je povlačenje zelene boje i da je završeno..ali čudno je da je moj iznos za povlačenje vraćen na moj kazino račun! Kontaktirao sam podršku i Eric iz podrške mi je rekao da postoji problem sa Jetonom i da Jeton ima nekih tehničkih problema..i oni šalju moj novac Jetonu, ali Jeton ga šalje nazad..😕😕 Odmah kontaktiram Jeton podršku i oni su mi rekli meni da nemaju nikakvih tehničkih problema i da niko ne pokušava ili šalje novac na moj račun pa moraju da pošalju nazad!! Dakle, to je bila laž podrške!! Zatim kontaktiram podršku koju sam izneo sa činjenicama sa print screen-om iz mog razgovora sa Jeton podrškom!! Nisu mi dali nikakav odgovor zašto su me lagali ..pa su mi rekli da napravim novi zahtev za povlačenje i postaraće se da budu brzo obrađeni..sada posle 30 sati čekanja (a uslovi i odredbe govore sve povlačenja će biti obrađena u roku od 24 sata) ponovo kontaktiram podršku i isti agent Eric mi je rekao: Vaš zahtev za povlačenje je sada pod odobrenjem, pošto ste uočeni lažni postupci. Ovo je besmislica!! Juče su lagali sad me optužuju za prevaru!! Sve što mislim je da kazino ne želi da plaća novac i da koristi svaki alat da vas iznervira kako biste mogli da izgubite svoj novac!!! Već sam se žalio na ovaj kazino ovde!! Zato se kloni!!! Ne igrajte u ovom kazinu
The worst casino experience i ever had regarding the withdrawal!! I open account in Gama Casino i deposit 2-3 times via Jeton wallet.. i win some money not big ..and I decided to withdraw my money..i verified my account ( my account was fully verified) and I did a withdrawal request! After a 10 min my withdrawal was rejected and the info was i still need to verify my payment method!! But there is no option to verify your payment method only id and address! I contacted the support and they told me to upload a print from my Jeton wallet with all my info visible!! I upload the print screen and i get confirmation from support that my account is fully verified and now I have can make a new withdrawal request!! I did on Sunday night and Monday morning I see that the withdrawal was color green and it was completed..but the strange was that my withdrawal amount was credited back to my casino account! I contacted the support and Eric from support told me that there is issue with Jeton and that Jeton have some technical issues..and they send my money to Jeton but Jeton send it back..😕😕 I immediately contact the Jeton support and they told me that they don’t have any technical issues and that nobody try or send money to my account so they have to send back!! So it was lie from support !! Then I contact the support i presented with the facts with print screen from my conversation with Jeton support!! They didn’t give me any answer why the lied to me ..so they told me to make a new withdrawal request and they will make sure to be processed fast..now after 30 hours of waiting ( and the terms and conditions says all withdrawals will be processed within 24 hours) i contact the support again and the same agent Eric told me: Your withdrawal request, is now under approval, as you have been spotted fraudulent activity. This is nonsense!! Yesterday they lied now they accusing me of fraud!! All i think is that the casino don’t want to pay money and they use every tool to piss you off so you can lose your money!!! I already made a complaint about this casino here!! So stay away!!! Don’t play in this casino