Kvalitet njihove korisničke podrške je užasan.
Dodelili su bonus koji je bio potpuno drugačiji od onog koji su prvobitno ponudili, odbili su da priznaju svoju grešku i stalno su insistirali da su „povećali bonus kao gest dobre volje".
Izgleda da ne razumeju da, pošto veći bonusi dolaze sa višim zahtevima za klađenje, povećanje iznosa bonusa ne mora nužno biti u korist igrača.
The quality of their customer support is appalling.
They awarded a bonus that was completely different from the one they had originally offered, refused to acknowledge their mistake, and kept insisting that they had "increased the bonus as a gesture of goodwill."
They don’t seem to understand that since higher bonuses come with higher wagering requirements, an increase in the bonus amount isn’t necessarily to the player’s advantage.