Čekao sam više od nedelju dana na isplatu, poslao sam ličnu kartu, ali je nisu prihvatili jer nema datum isteka (nikada ne ističe), ali svaki drugi kazino bi je prihvatio jer je to lična karta koju je izdala vlada i otpremio sam je. Kada sam konačno dobio fizičku licencu sa datumom isteka, otpremio sam je i otišao direktno kod podrške koja je rekla da je odobrila, a zatim je moja isplata ponovo odbijena, rekavši da mi je potrebna slika Neo vaučera, što je smešno. Srećom, ja slikam svoje, ali sam uplatio pre nedelju dana, tako da su šanse da ga normalno dobijem bile male, gotovo nikakve. Onda, kada sam to otpremio, ponovo je odbijeno jer je iznos bio drugačiji. Morao sam da im kažem kako Neo surf funkcioniše, jer možete podeliti plaćanje, pa smo pokušali ponovo, ali smo ponovo odbijeni jer sam očigledno otpremio svoju ličnu kartu u pogrešan odeljak, ali su mogli da je vide, pa zašto je podrška rekla da je odobreno 🤔, pa sada još uvek čekam sledeći razlog zašto ne mogu da izvrše moju isplatu 😡
Waiting over a week for a withdrawal, submitted my ID CARD but the wouldn't except it due to it not having an expiry date (never expires) but every other casino would except it as it is a government issued identification card and uploaded then when I finally got my physical licence with an expiry date on it I uploaded and went straight to support who said she approved it then my withdrawal got rejected again saying I need the a picture of the neo voucher which is ridiculous lucky I do take pictures of mine but I deposited a week age so the chances of having it normally where slim to none. Then once I had uploaded that the rejected again because the amount was different, I had to tell them how the neo surf works as you can split pay it, so then we tried again only again to be rejected as apparently I uploaded my ID to the wrong section but they could see it, so why did support say it was approved 🤔 so now still waiting for the next reason why they can't do my withdrawal 😡
