I want to share my experience to warn other players about Slotier’s handling of account closure and player protection.
What happened:
• On 31/08/2025, I sent a written request to permanently close my account due to gambling addiction.
• Slotier ignored this request and repeatedly framed it as a self-exclusion, which is not the same as permanent closure.
• After my request, they allowed deposits of €340 on 26/09/2025 and 27/09/2025, despite knowing I had asked to close my account.
Key issues:
• Self-exclusion ≠ account closure – Slotier conflates the two, which is misleading and legally incorrect.
• Irish law violation – Section 171 of the Gambling Regulation Act 2024 requires operators to act immediately on written account closure requests. Slotier failed to do so.
• GDPR / data protection – By refusing permanent closure, Slotier retains my personal data, violating my right to deletion.
• Failure to protect a vulnerable player – Deposits were allowed after I explicitly requested closure.
My advice to other players:
• Document all communications if you contact Slotier.
• Do not rely on them to respect account closure requests.
• Be aware that their system is designed to favor deposits over player protection, especially for vulnerable users.
This isn’t just about money — it’s about principle and responsible gaming. Slotier’s actions show a systemic failure to protect players.
What happened:
• On 31/08/2025, I sent a written request to permanently close my account due to gambling addiction.
• Slotier ignored this request and repeatedly framed it as a self-exclusion, which is not the same as permanent closure.
• After my request, they allowed deposits of €340 on 26/09/2025 and 27/09/2025, despite knowing I had asked to close my account.
Key issues:
• Self-exclusion ≠ account closure – Slotier conflates the two, which is misleading and legally incorrect.
• Irish law violation – Section 171 of the Gambling Regulation Act 2024 requires operators to act immediately on written account closure requests. Slotier failed to do so.
• GDPR / data protection – By refusing permanent closure, Slotier retains my personal data, violating my right to deletion.
• Failure to protect a vulnerable player – Deposits were allowed after I explicitly requested closure.
My advice to other players:
• Document all communications if you contact Slotier.
• Do not rely on them to respect account closure requests.
• Be aware that their system is designed to favor deposits over player protection, especially for vulnerable users.
This isn’t just about money — it’s about principle and responsible gaming. Slotier’s actions show a systemic failure to protect players.
- None
- Refuse to close my account
- Does not protect vulnerable players
- Conflates self exclusion with account closure allowing them to hold onto your data
