Voleo bih da sam znao za ocene CasinoGuru -a pre nego što sam deponovao ovde. Zvali su me i ponudili mi lijep bonus. Uspio sam proći WR i izgraditi stanje do maksimalnog iznosa za podizanje depozita, plus bonus. Zatražio sam povlačenje putem Bitcoina i predao svu svoju KYC dokumentaciju, a zatim tjedan dana ništa nisam čuo.
Zatim sam primio poruku e -pošte u kojoj je rečeno da menadžer treba razgovarati sa mnom u vezi mog povlačenja, poslao sam im e -poruku sa svojim telefonskim brojem (koji su već imali, s obzirom na to da sam primio bonus ponudu putem telefona) i rekao im kada ću biti dostupan govoriti.
Prošlo je nekoliko dana, a nitko me nije nazvao, unatoč tome što sam im stalno ponavljao da sam dostupan. Oni su licencirani u Curacaou, pa ako pretpostavim da su tamo smješteni, pitanje vremenske zone ne bi trebalo predstavljati veliki problem, budući da sam u SAD -u. Čak i ako su vremenske zone bile problem, nekako preduzeća uspijevaju svakodnevno raditi s ljudima na drugom kraju svijeta.
Ovo je apsurdno.
AŽURIRAJ:
Konačno su me nazvali danas (mislim da nije slučajno što su nazvali nakon što je moderator LCB foruma rekao da će se obratiti kockarnici.)
Revidirano mišljenje: Ovo mjesto je osumnjičeno. Zaista savjetujem da to izbjegavate.
Rekli su da im treba drugačiji dokaz adrese, pa sam im, u redu, poslao drugi račun dok su još bili na telefonu. Zatim su rekli da će biti potrebno 3-4 dana da se odobri KYC, a zatim još nekoliko dana prije nego što se isplata izvrši.
Sve je to bilo u redu, ali evo udarca:
Rekli su da žele isplatiti moju uplatu od 1000 USD u više, manjih uplata jer je toliko velika "da bi mogla podignuti zastavice i uzrokovati kašnjenje vaše uplate"
... wtf?
Prije svega, bio sam u zemaljskim kockarnicama. Vidim koliko ljudi može izgubiti u jednoj noći kockanja. 1000 dolara je sitniš. I u ovoj eri COVID -a, prilično sam siguran da je veliki dio tog novca otišao u online kockarnice prošle i početkom ove godine.
Drugo: Njihov prijedlog da mi rasprše uplate od 200 USD sedmično tokom pet sedmica zaista mi zvuči kao da pljačkaju Petera da plati Paulu. Nemaju pri ruci 1000 dolara. Nadaju se da će igrači uplatiti (i izgubiti) dovoljno u tih pet sedmica da mogu dobiti uplate.
Moguće je da se s otvaranjem kockarnica na kopnu njihovi prihodi znatno smanjili i zato su u škripcu, ali njihove (pretpostavljene) financijske nevolje nisu moj problem. Moj problem je što se petljaju sa MOJIM novcem.
Ozbiljno, ostani daleko, daleko.
Ažuriranje: Od 30. jula konačno sam u potpunosti primio svoja sredstva.
I wish I'd known about CasinoGuru's ratings before I deposited here. They called me, offering me a nice bonus. I managed to get through the WR and build my balance up to the maximum withdrawal amount for my deposit, plus the bonus. I requested my withdrawal via Bitcoin, and submitted all my KYC documentation, then didn't hear anything for about a week.
Then I received an email saying the manager needed to speak to me regarding my withdrawal, I emailed them back with my phone number (which they already had, considering I received the bonus offer over the phone) and told them when I would be available to speak.
It's been several days now, and no one has called me, despite my repeatedly telling them I was available. They're licensed in Curacao, so if I assume they're based there, the time zone issue shouldn't be much of a problem, since I'm in the US. Even if time zones were a problem, somehow businesses manage to work with people on the other side of the world every day.
This is absurd.
UPDATE:
They finally called me today (I don't think it's coincidence that they called after an LCB forum moderator said they would reach out to the casino.)
Revised opinion: This place is suspect af. I REALLY advise avoiding it.
They said they needed a different proof of address, which, fine, I sent them a different bill while they were still on the phone. Then they said it would take 3-4 days for the KYC to be approved, and then several more days before payment would be issued.
All that was fine, but here's the kicker:
They said they wanted to disburse my $1000 payment in multiple, smaller payments because it's so large "it might raise flags and cause your payment to be delayed"
... wtf?
First of all, I've been to land-based casinos. I see how much people can drop in a single night of gambling. $1000 is a pittance. And in this era of COVID, I'm fairly certain a lot of that money went to online casinos last year and earlier this year.
Second of all: Their proposal to disperse my payments as $200 a week over five weeks really makes it sound to me a lot like they're robbing Peter to pay Paul. They don't have the $1000 on hand. So they're hoping players will deposit (and lose) enough over those five weeks for me to get my payments.
Possibly with land-based casinos opening back up, their revenues have dropped a lot and that's why they're in a pinch, but their (presumed) financial woes are not my problem. My problem is they're mucking about with MY money.
Seriously, stay far, FAR away.
Update: As of today, July 30, I finally received my funds in full.