Uplatio sam depozit putem Interaka koji je bio dostupan za igru tek nakon 24 sata. Zatim sam uspešno ispunio uslove bonusa da bih mogao da unovčim 400 kanadskih dolara, i odjednom Interak više nije bio dostupan za depozit ili isplatu. Korisnička podrška nikada nije bila dostupna putem ćaskanja, ali su me putem e-pošte uverili da rade na problemu. To je bilo pre više od nedelju dana. U jednom trenutku mi je rečeno da Interak provajder plaćanja radi na održavanju, što je takođe izazvalo kašnjenja, međutim, kada sam im poslao snimak ekrana moje e-pošte direktno sa provajderom plaćanja, u kojoj je jasno navedeno da nema održavanja koje bi ih ometalo u obradi isplate, brzo sam prebačen u drugo odeljenje, koje nastavlja da daje obećanja koja ne predstavljaju ništa.
Tokom cele nedelje su mi tražena dokumenta za verifikaciju koja su tek danas verifikovana. Sva moja komunikacija sa ovim kazinom je dokumentovana jer sam došao do zaključka da nisu zainteresovani da mi isplate novac i da nisu renomirani kazino. Ne bih preporučio igranje ovde. Nikako.
I made a deposit via Interac that took 24 hours to be available for play. I then successfully played through the bonus terms to be able to cash out $400 CAD, and suddenly Interac was no longer available anymore for deposit or withdrawal. Customer support has never been available at any time via chat, but via email they assured me they were working on the problem. That was over a week ago. At one point I was told the Interac payment provider was undergoing maintenance which also caused delays, however when I sent them a screenshot of my email exchange directly with the payment provider stating clearly there was no maintence going on that would interfere with them processing a withdrawal, I was quickly transferred to a different department, who continues to make promises that amount to nothing.
Throughout the week I've been asked for verification documents that only today were verified. All my communications with this casino have been documented because I've come to the conclusion they have no interest in paying my withdrawal and are not a reputable casino. I would not recommend playing here. At all.