EVO PREVARE KOJU OVAJ KAZINO POKREĆE:... Trebalo mi je neko vreme da shvatim prevaru u ovom kazinu, ali konačno imam jasnu sliku nakon 3 nedelje moje noćne more suočavanja sa njima. Sve je u vezi sa neželjenim povratom novca. Ovaj kazino (kao i mnogi drugi) nudi povrat novca na novac koji izgubite. Većina kazina vam daje između 10% -20%, često sa ograničenjima koliko možete povući. Međutim, za razliku od većine (ako ne i svih) drugih kazina, ovaj kazino je odlučio da će samo dodati ovaj povraćaj novca na vaš nalog bez obaveštenja, bez vašeg zahteva... potpuno neželjeno. Što bi nekim ljudima moglo zvučati sjajno...međutim, ako to urade, vaš ceo balans se sada smatra delom ove promotivne akcije za povraćaj novca i sada ste ograničeni na povlačenje maksimalno 10 puta većeg iznosa za povraćaj novca. Čak i ako ste imali 100 ili čak 1000 dolara na svom nalogu, ako su dodali povrat novca od 8 dolara (bez obaveštenja i bez vaše dozvole), sav vaš $ na nalogu se sada smatra promotivnim novcem za povrat novca. Ako pokušate da povučete $ sa svog naloga, sav taj $ uključujući sredstva na vašem nalogu i svi dobici nakon toga će biti ograničeni na 10k iznos povrata novca od 10% = 80 $. Kazino je zadržao moje podizanje od 1500 dolara nakon što su ubacili 8 dolara. Stavili su u džep 1420 dolara...što se smatra velikom krađom i krivičnim delom! BAŠ ovo se desilo sa mojim nalogom! PAZITE!!!! UPOZORENI STE!!! Voleo bih da sam imao isto upozorenje pre nego što sam položio depozit u ovom kazinu!
Nažalost, ovo je bio treći veliki problem sa kojim sam se susreo tokom jedne nedelje. Posetio sam preko 100 onlajn kazina i ovo je bilo najgore iskustvo koje sam ikada imao. Korisnička podrška je vrlo jednostavna 8 sati u toku dana i uopšte ne postoji ostatak dana. Ovo je zbog poruke o grešci koja se pojavljuje kada pokušate da pošaljete poruku tokom sati ćaskanja bez razgovora u kojoj se tvrdi da korisnik ima problema sa vezom i sprečava vas da pošaljete poruku. Ovo sam otkrio nakon što sam čekao nekoliko sati da se moj bitkoin depozit prikaže u mom nalogu nakon što je odobren i potvrđen. Bilo je potrebno nekoliko poruka u rasponu od 3 dana i pomoć predstavnika kazina vvv.lcb.com da konačno objavim moj depozit. Ovo uprkos tome što sam imao heš # za transakciju i sve informacije potrebne da potvrde moj depozit.
Drugi problem na koji sam naleteo bio je tehnički kvar ili sistemska greška koju sam, na sreću, brzo uhvatio nakon što sam primetio da je moj balans mnogo niži nego što je trebalo da bude posle lepe pobede. Odmah sam to shvatio i imao sam podatke o istoriji iz same igre da me podrže. Naravno, agent za ćaskanje sa kojim sam iznenađujuće mogao da stupim u kontakt u to vreme, nije hteo ili nije mogao ništa da uradi i samo mi je rekao da će ga „poslati na vreme" na pregled. Nisu mogli da mi kažu koliko dugo ili koga da kontaktiram i nisu mi ili nisu hteli da mi daju bilo kakve kontakt informacije ili referentni broj. Mogao sam da saznam samo stalnim proveravanjem putem ćaskanja uživo da pronađem rešenje...& Pretpostavljam da sam svaki put trebalo da to objašnjavam agentu za ćaskanje uživo i nadam se da znaju na šta mislim. Prošlo je još 3 dana pre nego što sam konačno dobio e-poruku sa obaveštenjem da je na moj račun izdat kredit za nedostajuća sredstva. Na kraju, rekao sam dovoljno o iskustvu povlačenja, ali sam želeo da istaknem da im je trebalo više od nedelju dana da odbiju moj zahtev za povlačenje kada na celoj svojoj veb stranici oglašavaju da je to 24-časovna obrada uplata za verifikovane račune…& Ja je verifikovan pre nego što sam uopšte počeo da igram. Toliko dugo su pregledavali moj nalog tražeći razlog da NE isplate moj zahtev za povlačenje. SVE VREME BEZ JEDNOG IMEJLA ILI TELEFONSKOG POZIVA ili ... čak i potvrde zahteva. Jedina komunikacija koju sam imao bio je agent uživo (kada je dostupan) koji bi samo rekao da nemaju nikakve veze sa naplatom i ne može ništa da potvrdi ili odbije.
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Ovo je nastavak mog prethodnog pregleda. Drago mi je što mogu da kažem da je kazino (jedan dan nakon što sam im poslao vezu do moje objavljene recenzije ovde na GURU-u) kontaktirao predstavnika koji je pratio moju žalbu... njegovu poruku meni:
„Nakon veoma detaljnog pregleda od strane celog menadžmenta VooZaZa kazina rezultat je pozitivan i biće vam isplaćen ceo iznos od 1420 dolara.
Rekli su da sredstva možete očekivati sutra. "
Ovaj detaljni pregled mog naloga je trajao oko 30 dana... ili možete reći da je trajao 24 sata nakon što sam im poslao e-poštu sa primerom koliko ozbiljno želim da se postaram da svi saznaju šta mi se desilo. I sredstva su bila na mom računu sledećeg dana. Ne mogu reći da bih promenio sadržaj svoje recenzije (ipak je to samo zapis onoga što sam doživeo), ali sam srećan što su se konačno urazumili i uradili pravu stvar. Podigao sam ih sa veoma negativnih na negativne.
Ali za one od vas u mojoj situaciji, možda još ima nade!
HERE'S THE SCAM THAT THIS CASINO IS RUNNING:... It took me a while to figure out the scam at this casino, but I finally have a clear picture after 3 wks of my nightmare dealing with them. It's all about unsolicited cashback. This casino (like many others) offers cashback on the money you lose. Most casinos give you between 10%-20%, often with limitations on how much you can withdrawal. However, unlike most (if not all) other casinos, this casino has decided they will just add this cashback to your account w/out notification, w/out you requesting it...completely unsolicited. Which might sound great to some people...however, by them doing this, your entire balance is now considered part of this cashback promo & now you are limited to a withdraw maximum of 10x the cashback amount. Even if you had $100 or even $1000 in your account, if they added $8 cashback (without notifying you & without your permission), all of your $ in your account is now considered cashback promo money. If you try to withdrawal $ from your account, all of that $ including the funds in your account already & all of the winnings after will be capped at 10x the 10% cashback amount = $80. My $1500 withdraw was kept by the casino after they slipped in $8. They pocketed $1420...which is considered Grand Larceny & a FELONY! This is EXACTLY what happened to my account! BEWARE!!!! YOU HAVE BEEN WARNED!!! wish I had the same warning before depositing at this casino myself!
Sadly this was the third major issue I encountered over the course of one week. I’ve visited over 100 online casinos & this was the worst overall experience I’ve ever had. Customer support is very bare-bones 8 hrs of the day & doesn't exist at all the rest of the day. This is due to an error msg that appears when you try to send a msg during non-live chat hours that claims the user is having connection issues preventing you from sending a message. I discovered this after waiting several hours for my bitcoin deposit to show in my acct after it was approved & confirmed. It took several msgs over the span of 3 days & assistance from www.lcb.com casino rep to finally get my deposit posted. This despite that I had the hash # for the transaction & all the info needed for them to confirm my deposit.
The second issue I ran into was a technical glitch or system error that I thankfully caught quickly after noticing that my balance was much lower than it should have been after a nice win. I caught it right away & had the history info from the game itself to back me up. Of course the live chat agent that I was surprisingly able to get in touch with at the time, wouldn't or couldn't do anything & just told me they would "send it to time" for review. They couldn't tell me how long or who to contact & they didn't or wouldn't provide me with any contact info or a reference number. I could only find out by continuously checking in with live chat to find the resolution...& I guess I was supposed to explain it every time to the live chat agent & hope they knew what i was referring to. It took another 3 days before I finally received an email notifying me that a credit was issued to my acct for the missing funds. Lastly, I’ve said enough about the withdrawal experience, but wanted to point out that it took them over a week to deny my withdraw request when they advertise all over their website that it's 24-hr processing of payments for verified accounts…& I was verified before I even started playing. That's how long they scrutinized my account looking for a reason to NOT pay my withdrawal request. ALL OF THE TIME WITHOUT A SINGLE EMAIL OR PHONE CALL or …even a confirmation of the request. The only communication I had was the live agent (when available) who would only say they have nothing to do with billing & can't confirm or deny anything.
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This is a follow-up to my previous review. I'm happy to say that the casino (one day after I sent them the link to my posted review here on GURU), contacted the rep that was following up on my complaint...his msg to me:
"After a very detailed review by the whole mgmt of VooZaZa Casino the result is positive & you will be paid the whole amount of $1420.
They said that you can expect the funds tomorrow. "
This detailed review of my account lasted about 30 days...or you could say it lasted 24 hours after I emailed them an example of how serious I was about making sure everyone found out what happened to me. And the funds were in my account the next day. I can't say I would change the content of my review (it's just a record of what I experienced after all), but I am happy they finally came to their senses & did the right thing. I bumped them up from Very Negative to Negative.
But for those of you in my situation, maybe there's hope yet!
11/2024
11/2024
