Ostavljam recenziju ovde pošto sam imao opravdanu žalbu koja je rezultirala dosta poena protiv Vhamoo-a koji je ovde naveden.
Tokom procesa verifikacije, morao sam da posetim Bank of Ireland dva puta da bih dobio izvode koji su bili pečatirani od strane banke. Odbili su prvu partiju bez davanja bilo kakvog pristojnog razloga, a onda su odbili / rekli mi da su u mojim dokumentima identifikovana neslaganja. Ovo je očigledno bilo u lošoj nameri, jer ne vidim da bih mogao da dobijem legitimniji izvor informacija od pečata filijale na svakoj stranici sa izjavama kako bih potvrdio njihovu autentičnost.
Podneo sam žalbu kod ADR-a, koji je odbijen jer tvrde da nisam prvo registrovao žalbu direktno kod Vhamoo-a. Pokušao sam, ali pošto su odbili da se angažuju i očigledno su nameravali da ne isplate moj dobitak, nisam imao drugog izbora nego da pokrenem spor preko casino.guru
Pošto Vhamoo neće da stupi u kontakt sa mnom ili sa Casino.guru-om, a ADR neće prihvatiti žalbu bez prethodnog praćenja Vhamoo-ovog procesa žalbi, ja sam u scenariju kokoške i jajeta, što je značilo da su moji dobici ostali neisplaćeni. Nekoliko puta sam se obratio njihovom timu za verifikaciju plaćanja da bih registrovao svoje nezadovoljstvo u periodu od nekoliko meseci, ali mi se nikad nije javio. Korisnička podrška je više puta potvrdila da je stvar eskalirala.
Ako ste veliki igrač i razmišljate da igrate negde, nemojte da pravite Vhamoo ili bilo koji od njihovih kazina. Samo igrajte negde gde ne želite da dobijete pečat na izvodima iz banke, pa ih svejedno odbacite, a zatim odbijete da razgovarate sa vama.
Umesto toga, postoji mnogo sjajnih kazina.
I'm leaving a review here having had a justified complaint which resulted in a lot of points against Whamoo being listed here.
During the verification process, I had to visit Bank of Ireland twice to get statements that were stamped by the bank. They rejected the first lot without giving any decent reason, and then they rejected / told me there was discrepancies identified in my documents. This was obviously in bad faith as I don't see I could obtain a more legitimate source of information than having a branch stamp each of my statement pages to verify their authenticity.
I did register a complaint with the ADR, which has been rejected as they claim I didn't register a complaint directly with Whamoo first. I tried, but since they refused to engage and clearly were intent on not paying my winnings, I had no choice but to then bring a dispute via casino.guru
Since Whamoo won't engage with me, or Casino.guru, and the ADR won't accept a complaint without Whamoo's complaints process first being followed, I'm in a chicken and the egg scenario which has meant my winnings have gone unpaid. I reached out to their payments verification team several times to register my dissatisfaction over a period of a couple of months but I never heard back. Customer support confirmed on more than one occasion that the matter had been escalated.
If you're a high roller and thinking about playing somewhere, don't make it Whamoo or any of their casinos. Just play somewhere that doesn't want you to get your bank statements stamped then reject them anyway, and then refuse to talk to you.
There are loads of great casinos out there instead.
