Moja početna ažurirana recenzija je odbijena jer nisam naveo konkretne primere, pa ću odvojiti vreme da budem jasniji po ovom pitanju. Mislim da je važno da ljudi budu svesni da, iako je bilo pozitivnih stvari kada sam prvi put počeo da igram ovde, stvari su se brzo pogoršale i po mom mišljenju, to jednostavno nije dobro mesto za igru.
U poslednjih nekoliko meseci primetio sam da neki od provajdera u koje sam uložio mnogo vremena za igru i novca više nisu dostupni. Takođe sam primetio da iako sam vremenom uplaćivao mnogo novca, povraćaj na sve igre je bio znatno ispod proseka, a neke igre su jednostavno bile obilje mrtvih okretaja i razočaravajućih bonus rundi. Nakon duge komunikacije zatvorio sam svoj nalog. Zatim su me skoro svakodnevno zasipali zahtevi „VIP" agenata da ponovo otvorim nalog i na kraju sam popustio, što je bila greška.
VIP agenti ovde nisu pravi, po mom mišljenju. Ne nude nikakve izuzetne pogodnosti, a uslovi su uglavnom glupi sa niskim maksimalnim ograničenjima dobitaka. Iako sam nekoliko puta ćaskao sa osobom koja bi trebalo da bude ista, jasno je da je u pitanju ili druga osoba ili razgovor preko Chat GP-a. Nedavno sam ponovo tražio da mi trajno zatvore nalog, ovog puta, i oni to apsolutno neće da urade. Imam zapise o danima razmene imejlova i snimaka ekrana u vezi sa mojim zahtevom i u tim razgovorima oni jednostavno ignorišu ono što govorim ili čak počinju da pitaju da li želim ponovo da otvorim svoj nalog, što je suprotno od onoga o čemu se uopšte razgovara. Rekao sam im da mislim da su predatori i da često koriste kompjuterski generisane odgovore, a jutros me je dočekao imejl od nove VIP osobe koja nije odgovorila na moj zahtev za zatvaranje, već je umesto toga rekla da se nada da ću uživati u svom vremenu u kazinu i da bi voleo da ćaska sa mnom telefonom. Iskreno, cela stvar počinje da me jezi, tako da ću ih od sada jednostavno ignorisati.
Ne bih preporučio igranje ovde. Neprofesionalno je, sumnjivo i agresivni su u svom pristupu kako bi vas naterali da igrate. Nema prave VIP usluge. Nadam se da je ovo dovoljno konkretno da opravda objavljivanje, a imam i račune koji to potkrepljuju ako je potrebno.
My initial updated review was rejected because I didn't give specific examples so I'll take the time to be more clear on this one. I think it's important for people to be aware that even though there were positives when I first started playing here, things have rapidly declined and it's just not a good place to play in my opinion.
In the last couple of months I noted that some of the providers I had invested a lot of playtime and money into were no longer available. I also noted that although I was depositing a lot of money over time, the return on all the games was much below the average and some games were simply an abundance of dead spins and disappointing bonus rounds. After much communication I closed my account. I was then pummelled with almost daily requests from "VIP" agents for me to reopen my account and eventually I relented, which was a mistake.
VIP agents here are not real in my opinion. They don't offer any benefits that are exceptional and the terms are largely silly with low max win caps. Although I've chatted with what is supposed to be same person several times it's clear it's either a different person or a Chat GP conversation. More recently I've again asked to close my account permanently this time, and they absolutely won't do it. I have records of days of email exchanges and screenshots regarding my request and in those conversations they simply ignore what I'm saying or even start asking if I want to reopen my account which is the opposites of what is even being discussed. I've told them I think they are predatory and often using computer generated responses, and this morning I was greeted with an email from a New VIP person who did not address my closure request and instead said he hoped I enjoy my time at the casino and that he would love to chat with me on the phone. Honestly the whole thing is starting to creep me out, so I'm just going to ignore them from now on.
I wouldn't recommend playing here. It's unprofessional, questionable, and they are aggressive in their approach in keeping you playing. There is no real VIP service. Hopefully this is specific enough to warrant posting, and I have the receipts to back it up if required.
