U početku sam redovno uplaćivao i isplaćivao novac, a WinSpin je obrađivao moje isplate relativno brzo, obično u roku od 24 sata.
Međutim, moje iskustvo se promenilo sada kada sam akumulirao značajan iznos od približno 13.500 dolara.
VinSpin ograničava isplate na 2.500 dolara u sedmodnevnom periodu (i nema logike u njihovom proračunu sedam dana), iako njihovi uslovi navode da se veći limiti isplate mogu odobriti igračima sa višim VIP statusom po nahođenju menadžmenta.
Trenutno sam na Platinastom nivou 41. Uplatio sam i kladio se na hiljade dolara na ovoj stranici, ali me nikada nije kontaktirao VIP predstavnik. Kada sam zamolio menadžment da pregleda moj limit za isplatu zbog mog Platinastog statusa i trenutnog stanja, rečeno mi je da me Platinasti status ne kvalifikuje za poboljšane isplate i da će ponovo pregledati moj nalog tek nakon 60 dana „kontinuirane aktivnosti". To tumačim kao da mi govori da će samo ako verujem njihovom kazinu i izgubim mnogo novca, tada, i samo tada, razmotriti da me „pozovu" u svoj klub.
Takođe su me obavestili da su VIP nivoi prikazani na sajtu očigledno odvojeni od njihovog stvarnog „VIP kluba", koji je samo uz pozivnicu.
Ta razlika mi svakako nije bila očigledna dok sam napredovao kroz bronzani, srebrni, zlatni i platinasti nivo.
Ono što me najviše muči jeste to što mi govore da mi je potrebno još 60 dana kontinuirane aktivnosti pre nego što uopšte ponovo razmotre povećanje limita za povlačenje, dok već imam značajan saldo na računu koji čeka da bude povučen.
Ne tražim od WinSpin-a da mi plati bilo šta što nisam legitimno osvojio. Jednostavno pokušavam da podignem svoj novac.
Nastaviću da podižem svoja sredstva u skladu sa njihovim ograničenjima, ali ovo iskustvo je ozbiljno promenilo moj pogled na njihov program lojalnosti. Sistem lojalnosti bi trebalo da nešto znači kada igraču zaista trebaju pogodnosti koje se reklamiraju.
Kada mi dobici budu isplaćeni, ne očekujem da ću nastaviti da igram ovde.
Igrači bi trebalo da shvate pre nego što uplate značajne iznose da dostizanje Platinastog statusa ne znači nužno da se smatraju delom WinSpin-ovog VIP kluba ili da ćete dobiti veće limite za povlačenje.
Initially, I was depositing and withdrawing regularly and WinSpin processed my withdrawals relatively quickly, usually within 24 hours.
However, my experience has changed now that I have accumulated a substantial balance of approximately $13,500.
WinSpin limits withdrawals to $2,500 per seven-day period, (and their is no logic in their caluclation of the seven days) although its Terms state that higher withdrawal limits may be granted to players with higher VIP status at management’s discretion.
I am currently Platinum Level 41. I have deposited and wagered thousands of dollars on this site, yet I was never contacted by a VIP representative. When I asked management to review my withdrawal limit because of my Platinum status and current balance, I was told that Platinum status does not qualify me for enhanced withdrawals and that they would review my account again only after 60 days of "continued activity." I interpret that as telling me that only if I trust their casino, lose a lot of money, then, and only then, will they consider "inviting" me to their club.
They also informed me that the VIP levels displayed on the site are apparently separate from their actual "VIP Club," which is invitation-only.
That distinction was certainly not obvious to me while progressing through Bronze, Silver, Gold and Platinum levels.
What bothers me most is being told I need another 60 days of continued activity before they will even reconsider an increased withdrawal limit while I already have a significant balance sitting in my account waiting to be withdrawn.
I am not asking WinSpin to pay anything I did not legitimately win. I am simply trying to withdraw my balance.
I will continue withdrawing my funds according to their limits, but this experience has seriously changed my view of their loyalty program. A loyalty system should mean something when a player actually needs the benefits that are advertised.
Once my winnings have been withdrawn, I do not expect to continue playing here.
Players should understand before depositing significant amounts that reaching Platinum status does not necessarily mean you are considered part of WinSpin’s VIP Club or that you will receive higher withdrawal limits.