Zdravo, imao sam nesrećan događaj da sam upoznao ovu vrstu super sumnjivih aktivnosti od PressEnter kazina, koje uključuju ove kazina:
21.com
NeonVegas
NitroCasino
UltraCasino
RapidCasino
JustSpin
CasinoFest
KSLBet
Jednostavno su mi prvo blokirali isplate u ponedeljak, a onda su u utorak ukrali skoro 10 000 evra mog pravog novca (bez bonusa ili bilo čega drugog) sa mojih računa.
Ova kazina imaju MGA licencu, tako da pretpostavljam da imam dobre šanse da iskupim svoj novac. Pitam se samo kako da postupim sa ovim, sa kazinom koji odbija da dalje razradi ili vrati moj novac.
Sve što su naveli u svojoj originalnoj poruci o raskidu (koja dolazi sa jednog sajta, 21.com) je sledeće:
Prvobitno na finskom, u prevedenom obliku:
Hej,
Kao što sam siguran da ste svesni, prema našim uslovima i odredbama, imamo pravo da pregledamo informacije o transakcijama naloga i ako sumnjamo da je igrač učestvovao u ilegalnim igrama, imamo pravo da zatvorimo i zamrznemo nalog i konfiskujemo bonuse i dobitke dobijene kao rezultat nezakonitog/kršenog igranja igara.
Nakon vaših nedavnih zahteva za povlačenje, pregledali smo vaše informacije i imamo opravdane razloge da sumnjamo da ste koristili naše usluge u lošoj nameri i kršeći naše odredbe i uslove.
U skladu sa uslovima 17 i 20, odlučili smo da zatvorimo vaš račun za igre i sve druge naloge koje imate kod nas, a mi ćemo konfiskovati sve preostale dobitke na vašem nalogu i sve bonuse koje ste primili kršenjem naših uslova.
Pozdravi,
21.com
Anni
Imate li ideju kako ovo pratiti? Nisam samo ja bio uključen u igru, najmanje 12 drugih finskih igrača ima potpuno sličan slučaj.
Hello, I had unfortunate event of meeting this kind of super shady activity from PressEnter Casinos, which include these casinos:
21.com
NeonVegas
NitroCasino
UltraCasino
RapidCasino
JustSpin
CasinoFest
XLBet
They simply first blocked my withdrawals in Monday, and then stole almost 10 000 euros of my real money (no bonus money or whatever) from my accounts in Tuesday.
These casinos are MGA licensed, so I guess I have good chance to redeem my money. Just wonder how to go with this, with casino refusing to elaborate further or return my money.
All that they stated in their original termination message (coming from one site, 21.com) was this:
Originally in Finnish, in translated form:
Hey,
As I am sure you are aware, under our terms and conditions we have the right to review account transaction information and if we suspect that a player has engaged in illegal gaming, we have the right to close and freeze the account and confiscate bonuses and winnings obtained as a result of illegal/violating gaming.
Following your recent withdrawal requests, we have reviewed your information and have reasonable grounds to suspect that you have used our services in bad faith and in violation of our terms and conditions.
In accordance with terms 17 and 20, we have decided to close your gaming account and any other accounts you have with us, and we will confiscate any winnings remaining on your account and any bonuses you received in breach of our terms.
Regards,
21.com
Anni
Any ideas how to follow this up? I wasn't only player involved, at least 12 other Finnish players has exactly similar case.