Morao sam da kontaktiram eCogra jer je BP Grupa zaplenila moj novac u isto vreme kao i sa Farseer-om.
Pre nedelju dana sam od njih dobio preliminarnu odluku. Rekli su da sam očigledno prekršio pravila jer je kazino tvrdio da je dozvoljen samo jedan bonus dobrodošlice za sve brendove BR grupe, kao što su klbet, 21, ultracasino, casinofest, justspin, neonvegas, rapidcasino i nitrocasino. Ova tvrdnja je bila neistinita.
Nakon toga sam poslao eCogra-i dobro argumentiranu e-poštu sa snimcima ekrana njihovih različitih brendova koji su jasno bili u suprotnosti sa njihovom tvrdnjom. Nekoliko dana kasnije, BP Group je zatražila moje bankovne podatke, a ubrzo nakon toga, svi moji depoziti i dobici su knjiženi na moj bankovni račun.
Ispod ćete naći deo moje prepiske sa njima, kao i priloge na koje sam pomenuo. Neki od njih su na finskom, ali glavne tačke bi trebalo da se nađu.
Nadam se da će ove informacije biti korisne svima koji se suočavaju sa sličnom situacijom.
Morao sam da isečem veze pošto sam se tek registrovao i očigledno ne mogu da pošaljem toliko njih.
„Istina, prihvatio sam neke bonuse dobrodošlice od njihovih različitih brendova. Iako je sada zabranjeno prihvatanje više od jednog bonusa dobrodošlice od BP Group Limited, ovo pravilo nije bilo na snazi kada sam se registrovao za ove brendove. Kao dokaz, njihovi opšti uslovi na https: //vvv.neonvegas.com/en/info/terms-and-conditions nisu ograničavali primanje više bonusa dobrodošlice, ni tada ni sada. Njihovi uslovi za registraciju unapred takođe odražavaju ovo mišljenje. Prilog 1 prikazuje snimak ekrana sa Rapidcasino uslovi bonusa dobrodošlice od 2. februara 2023. Iako na finskom, jasno pominje da se ograničenje odnosi samo na Rapidcasino.com, a ne na širu BP Group Limited.
Što se tiče njihovih opštih pravila bonusa na https://vvv.rapidcasino. com/en/info/bonus-rules , sada su uveli klauzulu u kojoj se navodi: „Igrač može tražiti samo jednu od ponuda dobrodošlice BP Group Ltd." To nije bio slučaj kada sam se pridružio njihovim platformama. Prilog 2, snimak ekrana sa veb lokacije Rapidcasino https://vvv.rapidcasino. com/fi/info/bonus-rules od 2. februara 2023., jasno pokazuje da ograničenje u to vreme nije bilo. Prilog 3 sa Nitrocasino.com, preuzet 4. februara 2023. sa veb stranice https://vvv.nitrocasino. com/fi/info/bonus-rules , podržava ovu tvrdnju.
Iako su ovi snimci ekrana na finskom, shvatam da je engleska verzija obično merodavan izvor. Pregledao sam engleske verzije u vreme registracije, koje su bile identične finskim. Takođe se sećam da su ove promene uneli sredinom marta 2023. Kompanija je sigurno svesna toga i mogla bi biti primorana na sudu da predstavi svoje istorijske podatke veb stranice ako je potrebno.
Očigledno je iz onlajn foruma da ja nisam jedina osoba koju BP Group Limited pokušava da obmane raznim izgovorima. Takođe sam uveren da eCorgra pomaže drugima u sličnim situacijama. Ako je potrebno, mogu da dostavim dodatne datirane snimke ekrana. Suština stvari ostaje: izgleda da BP Group Limited koristi različite taktike, bez obzira na njihovu istinitost, da izbegne isplatu mog dobitka.
Verujem da će ovo pitanje biti brzo rešeno u moju korist. Znam da je moj slučaj solidan jer nisam prekršio nikakve uslove i na kraju ću dobiti svoj novac. Obavestite me ako su potrebni dodatni detalji."
I had to contact eCogra because the BP Group confiscated my money at the same time as they did with Farseer.
About a week ago, I received a preliminary decision from them. They stated that I had clearly broken the rules because the casino claimed that only one welcome bonus was allowed across all BR Group brands, such as xlbet, 21, ultracasino, casinofest, justspin, neonvegas, rapidcasino, and nitrocasino. This claim was untrue.
I subsequently sent eCogra a well-argued email with screenshots from their various brands that clearly contradicted their claim. A few days later, BP Group requested my bank details, and soon after, all my deposits and winnings were credited to my bank account.
Below, you'll find a portion of my correspondence with them, as well as the attachments I referred to. Some of these are in Finnish, but the main points should come across.
I hope this information proves helpful to anyone facing a similar situation.
I had to cut the links since I just registered and apparently can't send so many of them.
"True, I did accept some welcome bonuses from their various brands. While it's now forbidden to accept more than one welcome bonus from BP Group Limited, this rule wasn't in place when I registered with these brands. For evidence, their general terms at https://www.neonvegas. com/en/info/terms-and-conditions didn’t restrict receiving multiple welcome bonuses, neither then nor now. Their pre-registration terms also mirror this sentiment. Attachment 1 displays a screenshot from Rapidcasino's welcome bonus terms dated 2nd February 2023. Although in Finnish, it clearly mentions the restriction applies solely to Rapidcasino.com and not the broader BP Group Limited.
Regarding their general bonus rules at https://www.rapidcasino. com/en/info/bonus-rules, they've now introduced a clause stating, "A player can claim only one of BP Group Ltd's welcome offers." This wasn't the case when I joined their platforms. Attachment 2, a screenshot from the Rapidcasino website https://www.rapidcasino. com/fi/info/bonus-rules dated 2nd February 2023, clearly shows that restriction was not present at that time. Attachment 3 from Nitrocasino.com, taken on 4th February 2023 from website https://www.nitrocasino. com/fi/info/bonus-rules, supports this claim.
Although these screenshots are in Finnish, I recognize that the English version is usually the authoritative source. I've reviewed the English versions at the time of registration, which were identical to Finnish ones. I also remember that they made these changes around mid-March 2023. The company is surely aware of this and could be compelled in court to present their historical website data if necessary.
It's apparent from online forums that I'm not the sole individual BP Group Limited is attempting to mislead with various pretexts. I'm also confident eCorgra is assisting others in similar situations. If necessary, I can furnish additional dated screenshots. The essence of the matter remains: BP Group Limited appears to be employing various tactics, irrespective of their veracity, to evade paying my winnings.
I trust that this issue will be resolved promptly in my favor. I know my case is rock solid as I have not broken any terms, and will get my money eventually. Please let me know if further details are required."
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