To je problem sa onlajn kockarnicama koje mogu da vas oteraju blokiranjem pristupa njihovoj veb lokaciji. Jedina šansa koliko ja vidim je da se žalim komisiji za kockanje u Velikoj Britaniji jer opklada Victor potpada pod njihova pravila i propise. Alternativno se žalite ovde i vidite da li će reagovati ološima
That's the problem with online casinos they can cur you off by blocking your access to their site. The only chance as I see it is to complain to the UK gambling commission as bet Victor fall under their rules and regulations. Alternatively complaint on here and see if they respond the scumbags
Znam da ako kazino ne reaguje, to sigurno nije prijatno. Međutim, vaša žalba je i dalje otvorena i Nick pokušava da ispita sve kako bi vam pomogao najbolje što može. Zato pokušajte da budete strpljivi iako znam da nije lako.
I know that if the casino doesn't respond, it's certainly not pleasant. However, your complaint is still open and Nick is trying to look into everything to help you the best he can. So try to be patient even though I know it's not easy.
Oni su odgovorili. Odbijaju da isplate. Nisu čak ni rekli zašto osim da depozit iz septembra nije bio sa bankovnog računa registrovanog na moje ime, što je polutačno jer je zajednički, međutim moj depozit od 700 dolara i dobitak od 85.000 dolara su izvedeni isključivo iz depozita sa bankovnog računa registrovan isključivo na mom nalogu. Ponudio sam da vratim dobitak iz septembarskog depozita od otprilike 10 hiljada dolara, ali oni nemaju pravo u svojim uslovima i odredbama da ne isplate dobitak sa depozita uplaćenog sa bankovnog računa na moje ime.
They responded. They refuse to pay out. They didn’t even say why except that the deposit from September wasn’t from a bank account registered in my name which is semi true since it’s joint, however my $700 deposit and $85,000 winnings were derived solely from a deposit made from a bank account registered solely in my account. I offered to return the winnings from the September deposit of roughly $10k but they don’t have a right in their terms and conditions to not pay the winnings from a deposit made from a bank account in my own name.
Njihova poenta je u njihovim uslovima i odredbama da svi depoziti moraju biti uplaćeni sa bankovnim depozitom na ime na koje je registrovan Victor račun. Kao takvi, oni koriste tu povredu da zatvore vaš nalog i konfiskuju vaš dobitak. Zašto je bila potrebna velika pobeda da se vratimo u septembar? Pa to je ono što rade SLIMI tako i tako. Oni će učiniti sve da se izvuku iz plaćanja tako velikog iznosa, to je sranje, ali to je način na koji se ponašaju prema svojim takozvanim cenjenim kupcima. Pustite kazino gurua da reši vašu pritužbu, ali kada ih prekršite t@cs kazina su nemilosrdna.
Their point is in their terms and conditions is that all deposits must be made with a bank deposit from the name the bet Victor account is registered as. As such they are using that breach to close your account and confiscate your winnings. Why did it take a big win to check back to September? Well that's what they do the SLIMY so and sos. They will do anything to get out of paying out such a large amount, it sucks but that's the way they treat their so called valued customers. Let casino guru handle your complaint but once you have broken their t@cs casinos are ruthless.
Po zakonu Ontarija postoji zaštita na koju se treba oslanjati. Verovatno ću morati da tužim. To što su uradili je tako ljigavo. Ako su imali problem sa septembarskim depozitom, tada su imali obavezu da ga pokrenu. Ne sada. I ovog puta depozit je sa bankovnog računa registrovanog isključivo na moje ime. Ovde imam slučaj i pošto su oni regulisani u Ontariju, oni podležu zakonu Ontarija i stoga mogu biti tuženi.
There are protections under Ontario law in relying on. I likely have to sue. What they’ve done is so slimy. If they had an issue with the September deposit they had an obligation to raise it then. Not now. And this time the deposit is from a bank account registered solely in my name. I have a case here and since they’re regulated in Ontario they are subject to Ontario law and thus can be sued.
Izgleda kao najbolja opcija jer ima mnogo novca, ali SLIMI b#-##'##ds zadržavaju pravo da zatvore vaš nalog i konfiskuju vaš dobitak ako prekršite svoje t@cs . Uzeo bih sat vremena sa advokatom da vidim na čijoj je strani zakon i ako budeš imao sreće možeš tužiti.
Looks your best option as it is a lot of cash but the SLIMY b#-##'##ds reserve the right to close your account and confiscate your winnings if your in breach of their t@cs. I would take an hour with a solicitor and see who's side the law falls on and if your lucky you can sue.
Razgovarao sam sa advokatom. Prvo ću pustiti regulatoru Ontarija da radi. Očigledno mogu da pomognu.
ono što je pobednik opklade uradio zapravo nije dozvoljeno u njihovim uslovima. Omogućava im da ponište dobitke iz depozita trećih strana (dakle, dobici od septembra 2023.), ali ništa ne govori o poništavanju budućih dobitaka ili poništavanju 86.000 dolara koje sam osvojio od depozita sa mog jedinog registrovanog bankovnog računa. U svom pismu nisu citirali nikakve uslove i odredbe – citirali su „standardnu proceduru" što njihov argument čini još slabijim. Gde dođavola igrač može da pronađe svoju „standardnu proceduru"??
I spoke to a lawyer. I’m going to let the Ontario regulator work at this first. Apparently they can help.
what bet victor did is actually not permitted in their terms and conditions. It allows them to void winnings from deposits from third parties (so the sep 2023 winnings) but says nothing about voiding future winnings or voiding the $86,000 I won from a deposit from my solely owned registered bank account. They didn’t cite any terms and conditions in their letter - they cited "standard procedure" which makes their case even weaker. Where the hell can a player find their "standard procedure"??
Pa, izgleda da imate dobar slučaj, pa vam želim sve najbolje u vašim nastojanjima da dobijete ono što je vaše pravo, a ako je zakon na vašoj strani u Ontariju, onda to jača vaš slučaj protiv tih vitkih muda
Well looks like you have a good case so wishing you all the best in your endeavours to get what is rightly yours and if the law is on your side in Ontario then that strengthens your case against those slim balls
Hvala. Imam veoma jak slučaj. Na ovaj ili onaj način oni će platiti. I ako je potrebno da ih tužim, neka bude tako. Ali mislim da bi regulator u Ontariju ovo video kao krajnje nepravedno. Oni imaju obavezu da donose odluke pošteno i u dobroj veri. Ovo nije ništa od toga. Smešno je da njihova odluka čak ni ne pominje zašto su zaplenili moj dobitak od 86.000 dolara. Verovatno zato što nemaju valjan razlog. Samo spominju da će vratiti depozit od 700 dolara, što očigledno nije pravedno.
Thanks. I have a very strong case. One way or another they will pay. And if it takes me suing them then so be it. But I think the regulator in Ontario would see this as egregiously unfair. They have an obligation to make decisions fairly and in good faith. This is none of that. It’s funny their decision doesn’t even mention why they confiscated my winnings of $86,000. Probably because they have no valid reason. They just mention they’ll return the $700 deposit which obviously is not doing justice.
Verovatno će biti malo vremena dok se to ne reši, pa budite strpljivi i ostanite hladni 😎 što verovatno nije opcija zimi u Ontariju. Želimo vam pozitivan ishod 👊
Probably be a bit of time until it's resolved so be patient and stay cool 😎 which probably isnt an option winter in Ontario. Wishing you positive outcome 👊
To je zaista tužna situacija i veoma frustrirajuća. Teško je biti strpljiv i nadati se da će regulator ovde nešto preduzeti. Ali pretpostavljao sam da im moram dozvoliti da pokušaju. Ima li drugih predloga?
It’s a really sad situation and very frustrating. It’s hard to be patient and hopeful to that the regulator would do something here. But I supposed I have to let them try. Any other suggestions?
Izgleda kao najbolja opcija jer ima mnogo novca, ali SLIMI b#-##'##ds zadržavaju pravo da zatvore vaš nalog i konfiskuju vaš dobitak ako prekršite svoje t@cs . Uzeo bih sat vremena sa advokatom da vidim na čijoj je strani zakon i ako budeš imao sreće možeš tužiti.
Looks your best option as it is a lot of cash but the SLIMY b#-##'##ds reserve the right to close your account and confiscate your winnings if your in breach of their t@cs. I would take an hour with a solicitor and see who's side the law falls on and if your lucky you can sue.
U stvari, ono što je pobednik opklade uradio nije dozvoljeno njihovim uslovima. Omogućava im da ponište dobitke iz depozita trećih strana (dakle, dobici od septembra 2023.), ali ništa ne govori o poništavanju budućih dobitaka ili poništavanju 86.000 dolara koje sam osvojio od depozita sa mog jedinog registrovanog bankovnog računa. U svom pismu nisu citirali nikakve uslove i odredbe - citirali su "standardnu proceduru" što njihov argument čini još slabijim. Gde dođavola igrač može da nađe svoju "standardnu proceduru"?? Nedostatak obrazloženja u njihovoj odluci je veoma rečit da imaju veoma slab slučaj da uskrate moja sredstva
Actually what bet victor did is actually not permitted in their terms and conditions. It allows them to void winnings from deposits from third parties (so the sep 2023 winnings) but says nothing about voiding future winnings or voiding the $86,000 I won from a deposit from my solely owned registered bank account. They didn’t cite any terms and conditions in their letter - they cited "standard procedure" which makes their case even weaker. Where the hell can a player find their "standard procedure"?? The lack of explanation in their decision is very telling that they have a very weak case to withhold my funds
Verovatno će biti malo vremena dok se to ne reši, pa budite strpljivi i ostanite hladni 😎 što verovatno nije opcija zimi u Ontariju. Želimo vam pozitivan ishod 👊
Probably be a bit of time until it's resolved so be patient and stay cool 😎 which probably isnt an option winter in Ontario. Wishing you positive outcome 👊
Njihova poenta je u njihovim uslovima i odredbama da svi depoziti moraju biti uplaćeni sa bankovnim depozitom na ime na koje je registrovan Victor račun. Kao takvi, oni koriste tu povredu da zatvore vaš nalog i konfiskuju vaš dobitak. Zašto je bila potrebna velika pobeda da se vratimo u septembar? Pa to je ono što rade SLIMI tako i tako. Oni će učiniti sve da se izvuku iz plaćanja tako velikog iznosa, to je sranje, ali to je način na koji se ponašaju prema svojim takozvanim cenjenim kupcima. Pustite kazino gurua da reši vašu pritužbu, ali kada ih prekršite t@cs kazina su nemilosrdna.
Their point is in their terms and conditions is that all deposits must be made with a bank deposit from the name the bet Victor account is registered as. As such they are using that breach to close your account and confiscate your winnings. Why did it take a big win to check back to September? Well that's what they do the SLIMY so and sos. They will do anything to get out of paying out such a large amount, it sucks but that's the way they treat their so called valued customers. Let casino guru handle your complaint but once you have broken their t@cs casinos are ruthless.
Razumem njihovu poentu, ali to im daje pravo samo da ponište dobitke iz septembarskog depozita. Ako su mislili da je to problem, onda su trebali zatvoriti račun. Taj termin (10.4) ne govori ništa o poništavanju budućih dobitaka iz budućih depozita na moje ime. Eto gde je to tako nepravedno. Oni imaju obavezu da postupaju pošteno i u dobroj veri prema zakonu Ontarija.
njihovi uslovi (naročito odeljak 17) su toliko široki da im bukvalno daju pravo da zatvore vaš nalog i konfiskuju vaš balans bez ikakvog razloga. To je neverovatno. Ova situacija deluje strašno. Uzeli su mi depozite posle septembra i pustili me da izgubim, ali neće da isplate posle pobede. Imali su obavezu da to označe kao problem u vreme depozita, a ne sada i u svakom slučaju koji ne služi u skladu sa njihovim uslovima da bi im dali pravo da konfiskuju dobitke sa ovog nedavnog depozita. Njihova e-pošta ne kaže ništa o dobicima ili zašto ih konfiskuju, što smatram veoma upečatljivim jer znaju da rade nešto sumnjivo.
I understand their point but that only entitles them to void the winnings from the September deposit. If they thought it was an issue then they should have closed the account then. That term (10.4) does not say anything about voiding future winnings from future deposits in my name. That’s where it’s so unfair. They an obligation to act fairly and in good faith under Ontario law.
their terms (especially section 17) are so broad they literally entitle them to close your account and confiscate your balance for no reason at all. That’s egregious. This situation feels egregious. They took my deposits after September and let me lose but won’t pay out after a win. They had an obligation to flag this as an issue at the time of the deposit not now and in any event that doesn’t serve pursuant to their terms to give them the right to confiscate winnings from this recent deposit. Their email doesn’t say anything about the winnings or why they’re confiscating them which I find very telling in that they know they’re doing something fishy.
To je zaista tužna situacija i veoma frustrirajuća. Teško je biti strpljiv i nadati se da će regulator ovde nešto preduzeti. Ali pretpostavljao sam da im moram dozvoliti da pokušaju. Ima li drugih predloga?
It’s a really sad situation and very frustrating. It’s hard to be patient and hopeful to that the regulator would do something here. But I supposed I have to let them try. Any other suggestions?
Svakako razumem vašu frustraciju i zabrinutost, ali i dalje imate otvorenu žalbu kod nas i naš tim će pokušati da vam pomogne koliko god možemo. Vidim da ste takođe eskalirali slučaj regulatoru, što može biti duži proces, tako da očigledno nemamo drugog izbora nego da sačekamo i vidimo kako će se sve ovo odvijati, iako znam da to nije ono što želite da čujete. Tako da bi moja jedina preporuka bila da ostanete strpljivi, jer je to ono što će biti najrazumnije u ovoj situaciji. Misliš da to možeš? Obavezno nas obavestite kada budete imali nešto novo. Držaću fige. 🤞
I certainly understand your frustration and concern, but you still have an open complaint with us and our team will try to help you as best we can. I see that you have also escalated the case to the regulator, which can be a longer process, so obviously we have no choice but to wait and see how this all unfolds, even though I know it's not what you want to hear. So my only recommendation would be to remain patient, because that is what will be the most sensible thing to do in this situation. You think you can do that? Be sure to let us know when you have anything new. I'll keep my fingers crossed. 🤞
Regulator u Ontariju neće učiniti ništa. Samo su napisali sledeće. Tako nepošteno.
Zdravo Stefani,
Pored vaše e-pošte upućene iGO-u od 1. decembra, iGO je završio pregled ovog incidenta i zadovoljan je odlukom Operatera po ovom pitanju.
Stoga, iGO u ovom trenutku neće preduzimati nikakve dalje radnje i smatra da je stvar zatvorena.
S poštovanjem,
iGO Plaier tim za eskalaciju sporova
The Ontario regulator won’t do anything. They just wrote the following. So unfair.
Hello Stephanie,
Further to your email to iGO on December 1st, iGO has completed its review of this incident and is satisfied with the Operator’s decision on this matter.
Therefore, iGO will take no further action at thistime and considers the matter closed.
Sincerely,
iGO Player Dispute Escalation team
Betvictor vas zajebava zbog vašeg novca jer ste prekršili njihove uslove u toj prethodnoj transakciji, a niste sigurni da li možete nešto da uradite. Ponudili ste da vratite svoj dobitak od zajedničkog depozita, a oni su odbili vašu ponudu, zaplenili su vam novac i zatvorili vaš račun. Ne vole da plaćaju kazina ako vide izlaz. Nisam siguran šta još možeš da uradiš.
Betvictor are screwing you over for your money because you broke their terms and conditions on that previous transaction, not sure if there is anything you can do. You offered to pay back your winnings from the joint deposit and they turned down your offer confiscated your money and closed your account. They don't like paying casinos if they can see a way out. Not sure what more you can do.
Betvictor vas zajebava zbog vašeg novca jer ste prekršili njihove uslove u toj prethodnoj transakciji, a niste sigurni da li možete nešto da uradite. Ponudili ste da vratite svoj dobitak od zajedničkog depozita, a oni su odbili vašu ponudu, zaplenili su vam novac i zatvorili vaš račun. Ne vole da plaćaju kazina ako vide izlaz. Nisam siguran šta još možeš da uradiš.
Betvictor are screwing you over for your money because you broke their terms and conditions on that previous transaction, not sure if there is anything you can do. You offered to pay back your winnings from the joint deposit and they turned down your offer confiscated your money and closed your account. They don't like paying casinos if they can see a way out. Not sure what more you can do.
Znam. tužiti ih bi bilo skupo i dosadno. Imate li još neke predloge? Mislite li da će odeljenje za žalbe ovde moći da pomogne sada kada je regulator rekao da neće ništa preduzeti? Pokušaću da ovo prođem uz stub zastave sa regulatorom Ontarija i vidim da li mogu da stignem negde tamo sa višim nivoima. Osećam da su ljudi sa kojima sam imao posla bili mlađi i da su samo odeljenje nižeg nivoa u komisiji za alkohol i igre
I know. suing them would be costly and annoying. Do you have any other suggestions? Do you think the complaints department here will be able to help now that the regulator has said they aren’t going to do anything? I’m going to try run this up the flag pole with the Ontario regulator and see if I can get anywhere there with the higher ups. I feel like the people I was dealing with were more junior and they’re just a lower level department within the alcohol and gaming commission
Probajte da vidite da li će vas ova procedura za žalbe igde dovesti, ono što morate da zapamtite je da je Betvictor multinacionalni kockarski konglomerat i da ste, nažalost, razbili njihov t@cs i mogu priuštiti najbolje advokate, pa budite oprezni sa tužbom osim ako ne dobijete pravnu pomoć za koju sumnjam da bi vas mogla koštati mnogo novca ako izgubite. Pošto je to 85 hiljada novca, uzeo bih sat vremena sa advokatom koji bi objasnio šta se dogodilo i zamolio ga da pogleda njihove uslove na koje pristajete kada se prijavite. Oni će vam onda reći ko je u krivu i preuzeti to odatle. Što će značiti finansiranje tužbe = skupo ili morati da je pustite i zapišete kao veoma bolno iskustvo učenja. Pogledajte da li tim ovde može da dobije odgovor od Betvictor-a, a zatim pogledajte šta oni savetuju da je to najbolja opcija. Ostanite hladni i strpljivi, moglo bi potrajati malo vremena. Znam da je to stresno jer je u pitanju mnogo gotovine i verovatno niste mogli da vidite nijedan razlog zašto trenutno ne stoji na vašem bankovnom računu.
Try and see if the complaints procedure here gets you anywhere, what you have to remember is that Betvictor are a multinational gambling conglomerate and unfortunately you broke their t@cs and they can afford the best lawyers so be careful about sueing unless you can get legal aid which I doubt it could end up costing you a lot of cash if you lose. As it's 85k a lot of dough I would take an hour with a lawyer explain what happened and ask him to look at their terms and conditions that you agree to when you sign up. They will then tell you who's in the wrong and take it from there. Which will mean funding a lawsuit = costly or having to let it go and put it down as a very painful learning experience. See if the team here can get a response from Betvictor and then see what they advise that is the best option. Stay cool and be patient it could take a bit of time. I know it must be stressful as it's a lot of cash and you probably couldn't see any reason why it's not sitting in your bank account right now.
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