After winning a large sum of money I requested to withdraw my winnings. At the time of opening my player account with Cashoomo I verified my identity but then was asked to do it again. Still after repeating the verification process a second time it was not good enough. I then contacted customer support and was told to send a picture of my Id and card that I wanted it sent to with a handwritten note above that said Cashoomo redemption, completed this and still not good enough to receive my winnings. Contacted customer support again and this time I had to send another pic of my Id, debit card, handwritten note that says cashoomo redemption, and screenshot of player account redemption page, did I mention I had to be in the photo as well. Here I am approximately 2 weeks later and 15 correspondence emails later I have still have not got my redemption approved. I believe they do this so the players get tired of trying to withdraw their winnings and decide to just continue playing until all is lost. A legit casino like Crowncoins or Luckyland has a quick and solid redemption process that usually takes no more than 3 business days. Cashoomo tries to wear players down during the redemption process to avoid paying. Very frustrated. The only recommendation I can make about cashoomo online casino is this, "I highly recommend avoid this online casino completely, there are much better and more honest platforms out there so take my advice and avoid cashoomo. I give Cashoomo a -4 out 5 stars. Cashoomo is a big cash-a-no for me!
