Zapravo sam kontaktirao vođu našeg tima za žalbe u vezi sa vašim slučajem eksplicitno.
Nažalost, čak i ako kazino sigurno nije postupio kako treba jer su vam rekli da je nalog zatvoren i poslali promociju, ne možemo učiniti više za vas jer su, kao što je Jaro ranije objasnio, zatvorili vaš nalog u razumnom roku.
Ono što se zapravo moglo desiti jeste da, iako su doneli odluku da zatvore vaš nalog 12., sistem nije odmah izdao komandu i, nažalost, pošto imaju automatizovani sistem za slanje promocija, vaša imejl adresa je takođe bila na njihovoj listi i zato ste je i primili.
Razumemo da vam ovo nije dovoljno i da ste izgubili novac, ali kao što sam rekao, nismo u mogućnosti da učinimo ništa više.
Molim vas, pokušajte da pronađete pomoć i borite se protiv zavisnosti što je pre moguće. Uvek je bolje nego pokušavati da se sami nosite sa tim, svakako.
Baš bismo voleli da vidimo da si dobro. 🙏
I actually contacted the lead of our complaint team regarding your case explicitly.
Unfortunately, even if the casino surely did not act right because they told you that the account is closed and even sent the promotion, we are unable to do more for you because, as Jaro explained before, they closed your account within a reasonable timeframe.
What actually could have happened here is that even though they made the decision to close your account on the 12th, the system did not make the command right away, and unfortunately, as they have an automated system to send promotions, your email was also in their list, and that is why you have received it.
We understand that this is not enough for you and that you have lost money, but as I said, we are unable to do anything more.
Please try to find help and fight the addiction as soon as possible. It is always better than trying to go through it on your own, for sure.
We would really like to see that you are okay. 🙏
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