Hello, My bank can't see any incoming payments from fatpirate. But they said this is probably due to them not sending it by faster payment so it won't show until the money is actually in my bank. The only way they can trace it is with the ARN number which I'm still waiting for 🤦🏼♀️ customer service is as useful a chocolate teapot, I get told the same thing over and over again
That must be frustrating if you don't get any details, for sure.
Please keep us informed about how it goes.
It's highly frustrating. It'll be 2 weeks tomorrow since I made my withdrawal and still nothing. I'm really hoping it'll go in this week!
So, what about filing your complaint now, though? Have you thought about it already?
Our complaint team will do their best to help, if possible.
Please let us know if you'd like to proceed with it.
Yes, I would like to file a complaint please
Just follow this link, please, and explain everything well. Then someone from our complaint team will get back to you as soon as possible.
If you'd like to ask anything, we're here, of course.
Izvršio sam dve isplate od po 500 evra, jednu 21. novembra i jednu 22. novembra, ali se trenutno verifikuju.
Možeš li mi pomoći da razumem?
Hello, congratulations on your win.
If your withdrawals are currently being checked, it is important to be patient and wait. The finance department is probably checking that everything is in order, and once they decide that it is, they will send you the money. I know that in the case of this casino, it may take a little longer than usual, but I believe you will receive the money. However, do not play with it, and if it takes longer than two weeks, we can try to help if you are interested.
Da, zanima me.
Da bi se pomoglo
Jutros su mi poslali imejl u kojem kažu da je moj zahtev za povlačenje ažuriran, ali ja ga i dalje vidim kao da je u fazi verifikacije igre, uprkos njihovom imejlu koji sam primio u osam ujutru.
I think that in this case, things have moved forward. So try to wait and see if the status changes on the withdrawal. It may take a little while, but it definitely shouldn't take long.
Which payment method did you choose?
Bankovni transfer
Misliš li da ću ikada videti svoj novac?
Status povlačenja se još nije promenio iako je prošlo nekoliko sati otkako su mi poslali prvi imejl u kojem se navodi da se status povlačenja obrađuje.
I think so, casinos usually pay out players. Try to be a little patient. I know it can be difficult, but it's necessary at the moment. Bank transfers can take several days.
Vaš zahtev je ažuriran. Tako kažu, ali ja ga uvek vidim u fazi pregleda i izvinjavaju se ako je potrebno duže.
Juče su rekli da se zahtev obrađuje i ažurira, danas sam izvršio isplate 21. i 22. oktobra ali su još uvek u fazi verifikacije, šta treba da uradim da bih bolje razumeo situaciju?
I understand that.
What you need to do now is be patient. There isn't much else you can do.
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