Avoid Gambiva at all cost. I opened an account and after 2 deposits of £20 I received a £5 bonus which I won £150 after requesting a withdrawal I immediately received an email from them telling me my withdrawal was under review and that they required certain documents to verify my account. I sent those documents and received a further email telling me my withdrawal would be reviewed and they would get back to me within 48 hours. After waiting 4 days I spoke to someone on the live chat who asked me to verify my email and my phone number which I did there and then. I then waited another 3 days before contacting them again on the live chat to be told my documents could not be verified due the corners ( which contained no information ) were not showing. I challenged the agent about this and further in the conversation he let it slip that the KYC team had not yet looked at them. I asked him how he knew the reason I hadn’t been paid out was to do with " the missing corners " at which point he began backtracking claiming he done sports betting and " guessed " that this was the cause of the problem and that I should wait until the KYC team got emailed me. I then pointed out to him that despite being asked to wait 48 hours I had already waited 7 days and that during that time had received automated replies only said KYC team, his response " they are very busy just now " I pointed out to him that it had taken around 2 minutes to access and review my documents and it doesn’t take anytime at all to reply to an email. At this point he became rather patronising so I informed him I would be cancelling the withdrawal request cancelling and closing my account. I then had to rejoin the live chat to request advice on how to close the account. I spoke to someone claiming to be called Alexia who gave me an email address for the support team advising me to request closure through them, when I asked how long after I emailed them it would take for a reply due the fact every email I had previously sent to the KYC team and the support team had so far been met with silence. I was assured it would be dealt with first thing in the morning when the support team arrived for work. I the proceeded with cancelling my withdrawal request and low and behold after the £150 was back in my account I received an emailed from this same person Alexia letting me know the account was now closed despot the fact 5 minutes earlier she told me she couldn’t close the account and I would have to wait until the morning for it to close. I believe there is no separate KYC or support team and that this crooked operation is run by 3 or 4 people and their sole objective is to gather as much money as they can through deposits then go to extreme length to avoid paying out winnings. Fortunately in my case I had only made 2 minor deposits of £20 unlike some other less fortunate people who have been scammed out of far more. I can only say the slimy cretins are utterly shameful and shameless and should not be entertained in anyway whatsoever.
