Zdravo, 5.000 € je dosta. Neka kockarnice samo podijele iznos i pošalju ga u više manjih iznosa. Prema mom iskustvu, vaša banka bi to zapravo mogla odbiti zbog "sumnjivog ponašanja". Zaista ne razumijem zašto neki kockarnice to rade, ali imali smo slučajeve u kojima je igrač osvojio 5000 €, kasino je poslao 10x 500 € sa 10 različitih bankovnih računa - to je vrlo čudno ponašanje sa stanovišta vaše banke. Zašto bi vam 10 različitih ljudi iz 10 različitih zemalja poslalo 500 €?
Ne kažem da je Vulkan Vegas to učinio, ali mogao bi biti slučaj ... Kažete da ste tražili povlačenje u srijedu, pa su imali 2 dana, a zatim vikend. Savjetujem vam da budete strpljivi, ali budite u toku. Budući da kažete da često nema njemačkog agenta za korisničku podršku, pokušajte mu poslati e -poštu, jer će agent odgovoriti kad oni dođu u njihovu smjenu. Također budite spremni da može proći nekoliko sedmica dok ne dobijete novac. Prema našoj evidenciji, Vulkan Vegas ne izgleda kao kazino koji ne bi plaćao igračima, ali oni jednostavno mogu imati problema s vašom bankom koja blokira plaćanja itd.
Stoga vam savjetujem da počnete koristiti komunikaciju putem e -pošte jer ćete imati cijelu povijest razgovora s agentima za podršku. Zaista nema potrebe da ih kontaktirate svaki dan. Samo sačekajte njihov odgovor. Javite nam kako se to razvijalo. Prigovor uvijek možete podnijeti na našoj web stranici, ali ja bih to učinio samo u trenutku kada kazino prestane reagirati na duži vremenski period, a vi nećete imati svoj novac.
Hi, €5,000 is quite a lot. Some casinos just split the amount and send it in multiple lower amounts. According to my experience, your bank could actually refuse it due to "suspicious behaviour". I don't really understand why some casinos do it, but we had cases where a player won €5,000, the casino sent 10x€500 from 10 different bank accounts - that's a very strange behaviour from your bank's point of view. Why would 10 different people from 10 different countries sent you €500?
I'm not saying that Vulkan Vegas did it, but it could be the case... You say that you requested the withdrawal on Wednesday, so they had 2 days and then the weekend. I advise you to be patient, but keep yourself up to date. Since you say that there's often no German customer support agent, try to send them emails, because the agent will reply once they come to their shift. Also be prepared that it may take few weeks until you get the money. According to our records, Vulkan Vegas doesn't look like a casino that wouldn't pay to the players, but they might simply have some issues with your bank blocking the payments etc.
So I advise you to start using the email communication, because you will have the whole history of your conversation with the support agents. There's really no need to contact them every day. Just wait for their reply. Let us know how it developed. You can always submit the complaint on our website, but I would do it only at the moment when the casino stops reacting for a longer period of time and you won't have your money.
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