Kako misliš? Zašto me je platio kazino? Mislite li da su sva moja povlačenja bila uspješna? To sam već napisao! Zato sam razočaran! Sve isplate su uspjele, samo više ne. Juče ste već odgovorili na ovo!!! Šta se dešava?
What do you mean? Why was I paid by the casino? Do you think all my withdrawals have been successful? I already wrote that! That's why I'm disappointed! All payouts worked, just not anymore. Yesterday you already responded to this!!! What's happening?
Wie meinen Sie das? Wieso wurde ich vom Casino bezahlt? Meinen Sie, dass alle meine Auszahlungen Erfolg hatten? Das hatte ich schon geschrieben! Deshalb bin ich ja enttäuscht! Es haben alle Auszahlungen funktioniert, nur plötzlich nicht mehr. Gestern sind Sie bereits darauf eingegangen!!! Was ist los?
Zdravo,
dozvolite mi da počnem od početka.
Objavili ste to:
"Nisam znao da već imam nalog!!! Igrao sam samo sa svojom novom adresom e-pošte, a nikada sa starom!"
Pa sam na kraju odgovorio: "Samo imajte na umu da ste vi prekršili pravila. Tužno, ali istinito."
Na to mislim. Napisao sam i to:
"Uvijek pokušavamo gurnuti kazina malo dalje i zamoliti ih da razmotre da li je igrač stekao neku prednost otvaranjem drugog naloga ."
Kao razlog za podnošenje žalbe.
Vaše drugo pitanje je "Zašto me je platio kazino?" Ne znam, ali to sam već komentarisao:
"Nadam se da bismo mogli podsjetiti kazino da su i oni pogriješili pa bi trebali pokušati biti prijateljski raspoloženi i preispitati poništavanje dobitka u potpunosti."
Kao drugi razlog za podnošenje žalbe.
Treće pitanje je "Mislite li da su sva moja povlačenja bila uspješna?" Da, osim poslednjeg. I ovo je posljednji razlog za podnošenje žalbe.
Iskreno, ne razumijem šta se dešava i zašto ste se odrekli 4000 € dobitaka da biste deblokirali svoj račun. Žao mi je, nema smisla.
Nadao sam se da možemo razumjeti kazino i možda uštedjeti čak i vaš dobitak, ali to sada nije moguće, pretpostavljam.
Ni ja nisam shvatio dio o ucjeni:
"U svakom slučaju, ovo smatram ucjenom!"
Koliko sam shvatio, već ste pristali na prijedlog, jesam li u pravu?
Hello,
let me start from the beginning.
You posted that:
"I didn't know I had an account already!!! I've only ever played with my new email address and never with the old one!"
So I lastly replied: "Just keep in mind that you violated the rules in the first place. Sad but true."
That's what I mean. I also wrote that:
"We always try to push casinos a little bit further and ask them to consider whether the player gained some advantage by creating another account."
As a reason for submitting the complaint.
Your second question is "Why was I paid by the casino?" I don't know, but I already commented that:
"I hope we could remind the casino that they made a mistake too so they should try to be friendly and reconsider voiding the winnings at full."
As a second reason for submitting the complaint.
The third question is "Do you think all my withdrawals have been successful?" Yes, except the last one. And this is the final reason for submitting the complaint.
Honestly, I do not understand what's happening and why you gave up €4000 winnings to unblock your account. Sorry, it does not make any sense to me.
I was hoping we can reason with the casino and save maybe even your winnings, but this is not possible now, I guess.
I also didn't get the part about blackmailing:
"In any case, I consider this to be blackmail!"
As far as I understand, you've already agreed to the proposition, am I right?