Jokabet-breaking there terms and conditions and letting me gamble hundreds without anything put in p

Jokabet let me sign up in uk and deposit hundreds, turns out there not regulated in uk and don’t accept uk players,

I was enticed to join and I was easily able to sign up, no id required or anything, then my gambling got out of control where I’ve lost hundreds and hundreds, this is due to there negligence, one letting me sign up in first place and two not putting any stops in place,

I have messaged, emailed them asking for a refund of my deposits out of good will but I’ve had no response,

I saw someone else had the same issue off £1200 and they got a full refund,

please anyone put replies below

Hello, I'm sorry for your situation, yet

I'd think you should also consider a fair approach, like this:

"It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return.

Many casinos claim that this is difficult or impossible to implement into their systems, but it is simply about comparing the player's country of residence with the list of restricted or allowed countries; therefore, we do not consider it to be that difficult on a technological level."

Additionally, have you ever informed the casino of your gambling problem?

I'd say we shall see soon enough once your already-submitted complaint gets checked. Give it some time, though; the team is quite overwhelmed.

Do you think I stand any chance of getting any deposits back?

Hello there. I am sure our complaint team will do their best as always. Just bear in mind please that they have to find out all the related information, and only then we will be able to see the case clearer. Of course, the result also depends on what information the casino will provide to our team. So in this case is better not to do any speculations, cooperate and only after that we will be able to see the result.

Frankly for now I can only suggest patience. Don't hesitate to share future updates with us, if you don't mind.

Of course I’ll wait for there response

I’ve still had no response from them, they keep saying to wait for email as the department is very busy, it’s been almost a week and nothing,

there customer service over live chat is good but unfortunately this I feel there not taking it very seriously

Hi I've had same issue with this casino they enticed me to gamble with them before Christmas 2023 and I made an complaint against there customer support who told lies they.promise.to return all.deposits on 20th of December 2023 they still haven't they Been ignoring all my emails customer support saying its in process 6 weeks on. They still haven't sent my money to my account

Dear Terence!

Please provide the following credentials so that we can process the refund of the deposited amount:

Bank name -

Bank address -

IBAN -

SWIFT (or BIC) -

Your full name -

Your full country -

Your full address -

Best regards,

Jokabet Risk and Payments Team

1703069768283 ticket number. This has been filled in and returned I've email about 20 times and everyone them has been ignored

I am a vulnerable person I sent all my medical records to them explaining what had happened and they sent that form which was sent back same day I will add a file to the attachment

Kind regards

Mr Terence Dicken

Can you please advise thank you    

It’s great to hear from someone in this situation I’m still waiting to hear back,

what is the email for the complaints team please?

I've try to add a file to here showing the encouragement from the support team

Do you have an email for the support team? I keep being told my refund is being investsged, it’s been days and I keep being told same thing

support@jokabet.com this is the one I've used I'm trying to add evidence of the customer support saying I could play here

I've been waiting since 20th December 2023

When you requested refund, how long did it take for the refund team to get back to you)

Do you think they will offer me a refund due to them letting me sign up from a country they don’t accept players from and also because I have gambling problem and they kept letting me deposit again and again and again

I've not had my refund I'm still waiting from 20th December 2023 if they have stated that you can.play yes they are misleading vulnerable people

Have you gone on live chat to request an update?

How much are you waiting to be refunded may I ask?

English 󾓪

SIMON 08:32:03 pm

Please, describe your question here ⤵️

I recommend using simple phrases or sentences, like "How can I verify my

account?", or "How do I cancel a bonus?" ✍️

Terence Dicken 08:32:17 pm

Can I play here from uk

SIMON 08:32:20 pm

I'll transfer you to our Support Team. They’ll be able to provide the best

solution 😇

Meanwhile, please, provide more details for your question here ⤵️

If you have a screenshot, please, feel free to attach it as well. This will speed

up the process significantly🙏

You were transferred to Flavia 08:32:26 pm

Flavia 08:32:34 pm

#laienbg

Hi, I'm Flavia 🤝

How can I help you?

Terence Dicken 08:33:18 pm

Can uk 󾓪 people play here

Flavia 08:34:03 pm

Yes, we are regulated and authorized, licensed by security throughout your

country, you can play 🤗

Terence Dicken 08:34:40 pm

Okay brilliant I'm not barred or anything then

Didn't want to play and find out I couldn't play 🤗

Flavia 08:36:15 pm

ok I understand but you can play free here

Terence Dicken 08:36:32 pm

Brilliant thank you

Please see attached information regarding the encouragement from.the live host working for jokeabet casino

Several hundred pounds