Kazino je ponovo otvorio trajno samoisključeni nalog (strana 2)

I had the same problem with Lunubet. After losing €2,000 between August and September, I reported my gambling problem, and after several attempts, they finally closed my account.

Unfortunately, I fell for it again in October, but a few days later I requested closure again. They obviously got around it with ridiculous bonuses.

Could this be enough?

Ho avuto lo stesso problema con Lunubet. Dopo aver perso 2.000 euro tra Agosto e Settembre avevo comunicato il mio problema nella gestione del gioco d'azzardo e dopo vari tentativi mi hanno chiuso l'account finalmente.

Purtroppo a Ottobre ci sono ricascato ma pochi giorni dopo avevo nuovamente richiesto la chiusura . Mi hanno ovviamente aggirato con bonus ridicoli.

Potrebbe bastare questo?

I am attaching some emails from the conversations where it is clear that they contacted me again despite the fact that I had expressly and firmly asked for the account to be closed several times.

Vi allego alcune mail delle conversazioni in cui si nota che mi hanno ricontattato loro nonostante io abbia chiesto espressamente più volte e fermamente la chiusura dell account

Here are some parts

Ecco alcune parti

This is how they get back to me without me having contacted them, taking advantage of people in difficulty.

ecco qui come si fanno risentire loro senza che io li avessi contattato approfittandosi delle persone in difficoltà

I hope you guys can help me with a complaint. I've banned myself from all the other sites and I hope to get at least a small amount of money this time compared to what I've lost.

Spero possiate aiutarmi con un reclamo ragazzi. Mi sono autoescluso su tutti gli altri siti e spero di ottenere almeno questa volta una minima somma rispetto a tutto ciò che ho perso

I am really sorry that you have to experience this.

Please follow this link where you can submit your complaint, and our team will definitely investigate the whole matter thoroughly.

I've tried several times but can't open the link. Could you please contact me? Thank you so much.

Ho provato varie volte ma non riesco ad aprire il link. Potete contattarmi in qualche modo? Grazie mille

I sent you a complaint but I can't insert all the screenshots correctly because there are more than 5.

Vi ho inviato un reclamo ma non posso inserire correttamente tutti gli screenshot perché superiori a 5.

I'm glad you were able to do so.

Please follow the instructions from our team now. If there is anything you need to upload, we will notify you, always.

Hello, no problem—if you want to add more screenshots, just compose another post and add them like you did before. You may post as many posts as you need in the complaint. Go ahead and try, please.

If you notice anything amiss, please let me know.

I added more important and clear screenshots to the complaint, could you help me?

Ho aggiunto altri screenshot importanti e chiari al reclamo, potreste aiutarmi?

Hello, those screenshots will certainly help out. I anticipate that Kristina will respond to you within the next two days, because the timer shows the deadline. Please be patient; I know this is stressful for you, but it takes time. 🙏

Hi

have recently experienced the exact same problem

MadCasino .io , but they contacted me just 2 days after I closed my account permanent due to gambling problems

have copy of the mail from their support that says / Account now closed - VIP maneger - opens it again since I had 600€ cashback- so 🐖 of them - they open it just like that - just so we who can’t control it - the gambling - loose more

Thank you

Unfortunately, this casino has a very low safety index, so I am not sure how your complaint will go. I surely hope for the best, of course. 🤞

I'm sorry, though, that you have to go through this.

Hi

I understand but let’s try ….

it was so clear they dident care at all about the Responsibility, even in the mail from the VIP manager - David Lind - Hi I just noticed that you recently closed your account" yes only 2 days after I closed it -he - personally contacted me - yes correct and ALSO FOR A SPECIFIC RESON that I told you the support - that they dident even answer my email regarding this issue - nothing absolutely nothing

Thank you

Yeah, that is sad, and all such sites are really dangerous, I could say, especially for someone with gambling issues. I just hope we could do more, of course.