Anyone heard of basswin casino, suspect withdrawal methods (strana 10)

It isn't on their terms and conditions mate a lot of things in their ts and Cs are shifty.

I'm working with the Gambling Commission helping them with their investigation about the site .

Well unless your owed money, I'd rather you didn't. They owe me 14k so far and don't want them being closed down before I see what I Won on live casino. I've been hit with the, your balance suddenly increased BS investigation with game partner crap -they say not to worry and even rang me to tell me. But can take up to 30 days apparently "but usually much quicker"

I've never heard anything like it, balance suddenly increased lol its called hitting a good run!

Anyway wish me luck. It was all on big name games live dealers . I took no deposit bonuses or any of that nonsense, I'm fully verified etc...

Simply want what I won even if I must subject to the painfully Low multiple withdrawals.

The investigation will take ages mate don't panic. Was it you I saw on another review site that was quoted article 10.8 in their terms and conditions. ? ... they've actually deleted that article now.

I'm using their email customer support to question their illegal activity and if they get a question they don't like they deflect and just answer randomly totally going off key quoting their ts and Cs haha. They reckon to be have been In business since 1st January 2017 there's no trace of them before April 2024 on any search engines.

Yes it was haha, I was up to 7k at the time of that review.. they've moved the rule to 12.7, to be fair they do state they can change them at any time, the terms.

I've had something more of a human response from them explaining they're now waiting on a particular game provider to confirm the winnings are all just ( i have no idea how anyone could diddle live dealer crazy time)! Its a rediculous unnecessary check. The investigation will then be lifted from the account once they hear back that all is OK.

It's 100% just a tactic to get players who have "increased their balance" to quickly to lose it again. However. I won't bite.

I feel reading other reviews that I might be fine. Just annoying as anything waiting! Then the cap on withdrawals.

I'll keep you all posted.

What I find funny is the reason they gave " sudden increase in balance" has anybody told them how a casino works lol..

I wouldn't pay attention to their Ts and Cs mate there are so many discrepancies on there it's funny. For example they state they've been operating since 1st January 2017. If you read the " About Us' section it says they've been known on the industry for a decade. You don't have to be Einstein to work out the issue there lol. The truth is they've only been in operation 4 months since April 2024. If you check on any search engine there's no trace of them before that. I confronted them about that and they just said forget any information that's not on our site it's faulty information.

I said but why are you contradicting your own terms and conditions on another part of your site. I'm still waiting for an answer on that one. Haha

I'm glad for you, even though the safety index doesn't look very well.

Surely keep us informed about any developments there.

GUYS GUYS Attention ..

IF YOU ARE HAVING ISSUES WITH THIS SCAM SITE AS A PLAYER. I HAVE BEEN INFORMED THAT YOU SHOULD TRY ANY CONSUMER PROTECTION AGENCY IN YOUR JURISDICTION. AS THESE AR**HOLES ARE SELF REGULATED THEN YOU'LL HAVE MORE LUCK WITH THEM THAN THE GAMBLING COMMISSION OR THE EGBA.

Mate if enough of you who have been scammed by these criminal c**ts do something about it. These fkers will rot

Hi, have you done so and also reported them in your jurisdiction ? I see you didn't have a good experience in this casino either, so did you manage to solve something ?

Hi Guys. I played in this casino. Jack and Beanstalk.... played before and did not noticed everything. But today the red Jack&beans signs disappeared and changed to other king of symbol after 1-2 second. Winnings not added to the balance. I have 5 video of proof. Support said everything was fine, but you can clearly see on the videos (wild,symbol,wild) then system error message...

Not sure if what's going on but I will never play with them again. Scamartists. I lost a lot, it is not about the money. If they would say sorry we had technical problem I would be happy with it. But they straight away denied everything even I send them video. 🙁

Hey, I'm so sorry that something like that happened. Did you try to contact the game provider, what could have happened? I would say that the casino might be interested in it and investigate it to find out if there really was a technical error. 

I was going to advise you to file a complaint with us, but I'm not sure where you would go with it and how it would turn out. But if you are interested you can try and see what our team would say.

What do you think?

Hi

I have read the issues with this casino.

My experience is that i deposited around £100gbp and then won £800gbp.

This was paid to me within 48hrs.

I must admit i wont be playing the casino again after reading this thread

good luck

I am glad about your good experience, though.

May I ask when was this?

They're a joke not sure how you managed that with their stupid £400 withdraw limits also!

They tied up my win with some investigation team because mu balance went up. After reading more and more reviews about them being scammers I got sick and blew the lot.

Don't. play on any sites that advertise on Instagram they are all crooks. If your stuck and unhappy with the slot your playing, I wasted soooo!! Much money with Playngo try Dark Waters its by far the best and most stimulating fun slots I have ever played. You don't get endless dead spins and predictable scripts like Playngo and Pragmatic rip off crooks!! I have been playing slots for 10yrs and this is by far the best I've played I've had some good wins depositing £50 starting at .50 and building to £1-£2 if it's playing well. Today I deposited 2 x £10 I could have cashed out £40 on the first but played it after.20 increase to .50 and the chests wouldn't bust. So I deposited another £10 .20 and the chests kept busting so .50 then to £1 and I cashed out £100. The good thing is the chests with 3 different features stay for the next time if you don't win. It's a thrill ride everything a slot should be. Remember the name DARK Waters MEGA COMBO. I play at Cazeus I'm VIP so get looked after and you don't have to verify.

P S. Don't ever play Ela Games slots you get 2 bonuses every second spin but the 3 never arrives. I've never deposited but had plenty of free spins awarded

A Happy and Prosperous New Year to all gamblers 😜 If you can't quit then I've given you a clue how to enjoy playing. Keep it real Nigel

So I played bass win months ago, had no luck and around 7 jan I thought I’d try again. I got up to around 4000, and started to withdraw had one rejected for technical issues then three successful withdrawals. I kept playing and my money would go down and I’d win it back anyway yesterday I won 17,000 I was betting around for 30 for one or two spins. Today I was playing and balance went down to 9,000 feeling a bit gutted thought I’d try my luck and got my balance up to 28,000. I had a pending withdrawal which they have now just cancelled due to my balance increasing suddenly. But how. A they stop my withdrawals when I already had a few thousand prior to my win. They say that they are waiting for the game provider to check my winnings!

anyone got any advice please

It is nothing unusual to check the game play with the game provider, to tell you the truth.

My question is if they put the balance you wanted to withdraw back to your account or if it is blocked as a pending withdrawal.🤔

How long is it now that they are checking it, please? I'm asking becasue sometimes it can take longer, you know. Hopefully not in your case, of course.

I had a pending withdrawal from my previous winnings which I was waiting on, they have rejected this and stated that they need to check with the provider for gaming activity. It’s a little annoying as it takes a while to withdraw at the best of times. My withdrawal was rejected yesterday, had one email stating 72 hours and another stating 30 days. All winnings are sat in my balance. Bass win don’t take it off balance until it is processed so that is not unusual

I believe that if they need to check with the game provider they should not cancel your withdrawal, though, but only keep it as pending and inform you about the whole process.

Therefore, you maybe should file a complaint with our team here, and they will try to get in touch with the casino to investigate the matter.

What do you say?

Use this link to submit it if you wish and describe the whole matter well there.

I find it very weird that they aren’t allowing me to have my winnings from before the big win occurred.