Zdravo Radka
ok, pogledao sam njihove uslove i pronašao dole.
Ladbrokesovi uslovi i uslovi 18.2 navode da da biste zatvorili nalog morate da vas obavestite pismeno putem e-pošte, pisma ili faksa, stoga će postojati potpisani dokaz da sam zatvorio nalog, koji će oni moći da mi pruže. Proverio sam svoje imejlove i ne mogu da nađem nijednu e-poštu koja bi podržala ovaj zahtev. Uslovi 18.4 navode da da bih ponovo aktivirao nalog na koji se prijavite i uplatite da biste nastavili, kada sam pokušao da se prijavim, naišao sam na „vaš nalog je suspendovan" što bi potvrdilo da nalog nije zatvoren, inače bih se mogao prijaviti. To ukazuje da je u stvari bilo samoisključeno kao što sumnjam.
pa ako tvrde da je račun zatvoren pod normalnim okolnostima, onda bi imali dokaz o tome prema uslovima?
Hi Radka
ok I’ve looked at their terms and found the below.
Ladbrokes T&Cs 18.2 state that to close an account you have to notify you in writing by email, letter or fax, there would therefore be signed proof that I had closed the account, that they will be able to provide to me. I have checked my emails and can find no email to support this request. The terms 18.4 state that to reactive the account you login and deposit to continue, when I attempted to login I was met with "your account is suspended" which would confirm that the account wasn’t closed else I’d be able to login. It indicates that it was in fact self excluded as I suspect.
so if they claim the account was closed under normal circumstances then they would have proof of this as per the terms?