Ne mogu da dokažem ovo, znam samo da je kazino, ako se sprovede istraga, dozvolio da se kartica koristi na mnogim računima sa lažnim podacima, lažnim brojevima telefona i lažnim imejlovima bez ikakve potvrde naloga ili verifikacije, i napisao sam ovo u mojoj žalbi.
Well, that's the problem in my opinion. Anyone could say that then. In casinos, accounts are not always verified at the beginning, it's usually on the first or subsequent withdrawals, unless it's unusual. But if you have nothing to back it up, that's what would probably convince our team if it were true.
However, I'll try one more thing, if they missused your card, why didn't you contact the bank that these transactions didn't come from you? Alternatively, don't you have some kind of two-factor transaction verification? That's something that's probably the most common in today's world when situations like this can occur.
Also, did you try to describe to the bank what happened to you and ask for a chargeback?
It's probably not the best option, but on the other hand, if you didn't use the money, it might make some sense.
Uradio sam sve što ste mi rekli i otkazao moju karticu, ali su već izvršili naplatu. Očigledno je da vi niste radili nikakvu istragu i da pokušavate da prikrijete N1 Kazino, što je očigledno prevara. Najviše zabrinjava mene i moju porodicu to što me je kazino obmanuo tražeći moje lične podatke i bankovni račun, rekavši da će biti refundiran. Kada sam poslao svoje podatke, kazino nije odgovorio na moje imejlove. Naravno, povraćaj novca se nikada nije desio i ne postoji drugi način da me kontaktirate. Veoma se plašim za svoj život i život svoje porodice.
Then I think using the means to verify the transaction in the future will be important for you. In the internet age, if they try to take advantage of you, at least you know about it and can act. This way you can't prove anything, you just write it as it was, and I don't think that's enough.
If you went to the police and said your money had been stolen, the police would also ask you questions and if you couldn't prove anything, I wonder how it would have turned out.
I'm absolutely not trying to cover the casino and I don't take it lightly because if I was in that situation myself, I would be nervous and I would try to do everything I could to get it sorted out.
You ignored the other things I asked you, did you contact the bank that you had this problem and try to communicate with them about the chargeback? Have you also had communication with the casino where they promised you a refund?
Naravno, imam sve razgovore sa kazinom tražeći moje lične podatke da bih dobio novac nazad. Mogu dokazati da me je kazino obmanuo tako što sam ih lagao o slanju mojih ličnih podataka i naloga.
Hello,
May I know how your bank responded to this issue? I could not find this piece of information here. Thanks!
Moja banka je odgovorila da pošto je kazino zaplenio moje depozite, banka ne može da nastavi sa nadoknadom, može samo da poništi moju karticu.
I see. Thank you. Are there any other actions you may still try out? a chargeback, through the card, for instance? By the look of it, it seems like the end to me. Since it was only the casino's benevolence to promise the deposits to be returned. 🙁
Dakle, tako dugo, N1 kazino pokušava da me obmane lažima da izvuče lične podatke i bankovni račun moje porodice?
This is not obviously a question for me. We're getting back to the part where you need to prove that.
Da li treba da vam dokažem da su od mene tražili lične podatke i broj računa da vrate depozite koje su zaplenili, a povraćaj nikada nije izvršen iako sam im poslao sve svoje podatke?
No, the whole point is that you very often say the casino's unfair motivation is pretty obvious to you. For me, for instance, it is not. Can you prove the casino intended to collect personal data for misusing these? Because of the way I see it, this is your concern and also a thing yet unproven.
I think you should discuss that with your local personal data protection office or similar office.
Based on the complaint, the main point for us is that the casino deliberately chose to refund the deposit despite we did not think they had to. Afterwards, they changed the opinion. Both complaints you've submitted against this casino were closed for the reason that your claim for refunds is not valid.
I'm sorry to be so straightforward, but to me the rest seems to be the matter of your opinion and thus should be consulted with GDPR specialists.
Vrlo je logično da se kazino predomislio čim sam poslao svoje lične podatke i nije vratio 580 evra koje su mi oduzeli. Nadam se da će me ljudi koji vide moje poruke kontaktirati i da ćemo moći da preduzmemo pravni postupak protiv prevare n1 kazina i vašeg prikrivanja jer nemam finansijska sredstva da nastavim sam. Nadam se da će me klijenti koje ste prevarili i n1 kazino kontaktirati kako biste mogli da platite prevaru.
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