Jurisdiction/Refunds BC Game (strana 2)

I think that the key point is the KYC. It's a very common practice to verify players with a submitted withdrawal. During this, ale aspects are checked. If you deposit play and lose all, you won't be most probably verified.

Since the player accepts the Terms and Conditions the moment his/her registration is completed, he/she also considers restricted countries. You're right technology has gotten so far, but casinos still need employees to finalize processes.

It's not ideal.

BC Games has no honesty, integrity or any form of cohesion to transparency. It has a fair selection of games to peak your interest, but their live support and hosting service hold no strength, bar to reply with copy and paste or ignore you. I hold a badge for staking over $1m dollars over a year, so I am well aware of how they operate. They claim to be provably fair, but that’s rather impossible given the high volatility of crypto currency which is the method of deposit and withdrawal. Their explanation of it on the site is pure economic waffle. As an economist it’s pretty easy to read that in to this. I have 3 issue on which they refuse to pay me money; 2 of which I will provide upon request. 

The bc game server told my server that I had won 6.734826011. BC games claim that the game had crashed when I cashed out. They asked for a screenshot which I duly sent, and they refused to accept it. They requested a video 😆. Another incident involving a 9 dot win exhibited exactly the same scenario. Again, they would not pay out. Crash will often come up with "you failed to cash out on time " when you do cash out and the game will crash. It also often mysteriously changes from one crash game to another. The amount it claims people are gambling upon that game every say 30 seconds is virtually impossible. $18,000 on average. Considering all of the other games in operation it should be showing a turnover of billions of dollars per annum. I don’t think it is so. It would be very surprising for them to provide such empirical evidence.

The next win they refuse to pay out on is greatest catch. I paid $13.70 to move in to the 10cent 20 free spin feature. As each spin wins or loses, the win increases the total dollar amount on the bottom left of the screen. As I have the screenshots it is shown that this did not happen, and when the game was over I made a profit of which I have the screenshot showing them the game is of me making a profit. They refuse to pay out. 

In total they owe me 15.7 dot. Valued at $8.6896 on crypto.com 11.21 a.m 28/12/23 European time. Plus $41.45 on 22/12/2023 at 10.10:29 UTC time. 

They tried to refer me to Kraken claiming to have paid out with a taxiid code. I have in my possession a reply from Kraken proving they were lying.

So take your chance with bc.games if you wish. I’ve just shown they are not provably fair and owe me $136.32 dollars in Polkadot and $41.45 from the greatest catch game.

Hello.

I'll skip it to the most interesting point because the rest is far from my experience. I would not, for instance, play in crypto casinos with mainly their own-designed games available to play. There is no way to turn to someone else when issues arise... Just my opinion.

Now to the point: can you prove the casino was lying or did anything unfair? In this case, submit a complaint without further delay, please.

This hyperlink is a start: https://casino.guru/complaints/createaaa

Thanks!

Bc game My account was blocked due to KYC problem. I need an answer. I have money in my account. My UID is 9323843 I have already sent the required documentation and asked support for help, but I have not received any responses.Please I need you to solve my problem soon. I am a regular user of the site.

What was the explanation from the casino for blocking your account, though? What kind of problem was there with the KYC? Did they tell you?

Our complaint team will get to your complaint as soon as possible, and you will get notified about any next steps regarding your case.

Previously they didn't tell me anything, only that when I tried to log in I got an error that said verification is required, I sent everything they asked for and it told me that I violated BC rules and terms, but they didn't tell me what I did, I never did anything improper, I invested a lot of money into my account, I'm not going to do anything improper, nor do the mods believe what happened to me, since they know how I behaved. I want my account and my money back. Thanks for your help Romi

While we're waiting for our complaint team to review your case, may I ask what kind of games you played at this casino?

I really hope we'll be able to get everything solved with this issue.

Hello Romi, I usually play, original BC games, keno, mines, thread, but I also play slots. Thanks for your help Romi.

Thank you for that.

I can see that our team has now started to work on your complaint, and if you have any updates regarding your case, please keep us informed.

We'll watch the case closely to see its outcome.