U početku sam bio veoma zadovoljan VIP Hive-om. U početku su isplate bile dosledno obrađivane i primane u roku od oko 30 minuta, zbog čega sam kazino smatrao pouzdanim.
Nažalost, stvari su se potpuno promenile. Zatražio sam poslednje povlačenje novca 1. oktobra i kazino ga je odobrio. Danas je 7. oktobar, a još uvek nisam primio svoj novac. Prošla je cela nedelja otkako je povlačenje odobreno.
Ono što sve ovo čini još gorim jeste korisnička podrška. Kontaktirao sam ih nekoliko puta, ali nisam dobio apsolutno nikakav smislen odgovor. Oni jednostavno stalno govore da je problem sa provajderom plaćanja, ali ne mogu da pruže nikakvo odgovarajuće objašnjenje, ažuriranje ili procenjeni vremenski okvir.
Ako su isplate ranije stizale u roku od 30 minuta, smatram potpuno neprihvatljivim da već odobrena isplata može trajati celu nedelju ili više, dok korisnička podrška praktično ignoriše problem.
Veoma sam razočaran jer su brze isplate bile jedan od glavnih razloga zašto sam uopšte verovao VIP Hive-u. U ovom trenutku više ne mogu da preporučim kazino. Cela nedelja čekanja na odobrenu isplatu je smešna, a nedostatak odgovarajuće komunikacije sa korisničkom podrškom je još razočaravajući. 
I was initially very satisfied with VIP Hive. In the beginning, withdrawals were consistently processed and received within around 30 minutes, which is why I considered the casino reliable.
Unfortunately, things have changed completely. I requested my latest withdrawal on October 1st, and it was approved by the casino. Today is October 7th, and I still haven't received my money. A full week has passed since the withdrawal was approved.
What makes this even worse is the customer support. I have contacted them several times, but I get absolutely no meaningful answer. They simply keep saying that the issue is with the payment provider, but they cannot provide any proper explanation, update, or estimated timeframe.
If withdrawals used to arrive within 30 minutes, I find it completely unacceptable that an already approved withdrawal can take a full week or more, while customer support practically ignores the problem.
I am extremely disappointed because the fast withdrawals were one of the main reasons I trusted VIP Hive in the first place. At this point, I can no longer recommend the casino. A full week waiting for an approved withdrawal is ridiculous, and the lack of proper communication from customer support is even more disappointing.
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