Ali ovde se mora jasno i nedvosmisleno reći:
Ispostavlja se da povlačenja zaista zavise od kazina.
Čekam već 22 dana da mi se isplati dobitak iz RoboCat kazina. U međuvremenu, primio sam isplatu iz drugog kazina, koja je odmah obrađena i trenutno uplaćena na moj račun.
Oba igračka naloga su registrovana preko PlayID-a.
I was contacted today as well. They want me to provide all of this, and that is after I have been verified and have been playing with them for over a year:
«Please upload proof of address document in the form of household Utility Bill,Bank statement or any government issued doc showing your name and address, issued within the last 3 months.
-«Credit card X» front and back, showing first 6 and last 4 digits, middle 6 digits and CVV code have to be covered. We will not accept documents without information covered
- Please provide us with transaction history for «Credit card X» for period February 2025 - February 2026 with visible all of transactions, including deposits to casino
- Please provide us with transaction history for payment method used to deposit for period January 2025 - January 2026 with visible all of transactions, including deposits to casino /Applepay/
- «Credit card Z» front and back, showing first 6 and last 4 digits, middle 6 digits and CVV code have to be covered. We will not accept documents without information covered
- Please provide us with transaction history for «Credit card Z» for period January 2025 - January 2026 with visible all of transactions, including deposits to casino
- Your selfie photo holding your ID document with our website in the background .»
Thats insane……
Well, sometimes that's the case, but in my opinion it's a much better way than if they asked for them one by one and checked one document for several days, for example. This way, when you send them all at once, you can at least rest assured that everything will be fine. Besides, these aren't any special documents, they're quite common, even if there are more of them.
So feel free to write and let me know if everything went well or how it turned out when you find out.
Hej, osvojio sam preko 15 hiljada evra u kazinu i svakodnevno podižem 500 evra iz kazina na svoj PlayID. Prvih 1.500 evra je stiglo posle 3 dana. Zatražio sam još 1.500 evra 17. februara u podne, a danas, 20. februara, ništa nije stiglo. Ne mogu mi reći koliko radnih dana će biti potrebno za obradu isplate. Još uvek imam 2.500 evra na svom PlayID-u i 14.500 evra na veb stranici kazina. Imam osećaj da namerno sve odugovlače i oduzimaju im vreme. Verifikovan sam KYC i ne razumem zašto im toliko treba. Bilo je dana kada je novac direktno prebačen na moj račun u roku od 5-10 minuta, a sada kada sam osvojio veliki dobitak, teraju me da čekam večno na isplatu. Radije ne bih držao 16-17 hiljada evra na svom PlayID-u.
Have you tried to get in touch with them regarding the delay?
There should be some explanation about what is going on. Our complaint is able to intervene only after a 14-day time period from your withdrawal, so as of now we are unable to help.
Which casino is it, please?
Samo sam hteo da dam novost: prema mom korisničkom nalogu, verifikovan sam; korisnička podrška kaže da nije, još uvek se proverava (već 10 dana); svaki dan novi izgovori - sada čekam isplate već 29 dana.
Hello, I'm sorry to hear that.
It has been a long time and the withdrawal has not been resolved. Would you say it has something to do with the FunID? I'm asking because in the past many players have had their withdrawals delayed due to this app. Thus, it rang a bell.
However, the casino should communicate the matter clearly to you. No excuses about that.
What was the last thing they told you?
Dobro jutro, definitivno postoji veza između PlayID-a i kazina; to je lako videti. Verifikovali su me i PlayID i kazino. Proces je trajao od 19. dana nakon prijave do 29. dana. Sada, danas – 30. dana – ne bi trebalo da bude više prepreka. Ali još uvek nisam primio svoj novac. Kazino ne odgovara na direktne upite, kao ni PlayID. Samo standardni odgovori.
I wish your morning would be much better than this... What you just described truly sounds like the experiences I saw across the forum in the past. Let's hope it is not related to just FunID/PlayID because that's sort of a 3rd party involved in payouts. I must be frustrating and I hope it will be over soon.
Tačno, ponekad stvara takvu grešku. U istoriji selekcije, selekcija po playid-u je i dalje aktivna, potrebno je da otkažete i ponovo izaberete u aplikaciji playid. Selekcija po playid-u uvek traje samo nekoliko sekundi.
To je ono što žele i od mene, pa čekam konačnu verifikaciju naloga, ali ne verujem baš da će se dobro završiti....
Ista glupost ovde, svaki dan novi izgovor. Čekam novac već 10 dana, a ne dobijam nikakve informacije. Više neću tamo da igram.
Preporučujem da izaberete PlayID i uplatite ga u kazinu koji nudi brže isplate. Oni su to zasnovali na činjenici da tamo gde mnogo gubite, isplate su u roku od nekoliko minuta - verifikovane.
Novac sam dobio tačno pet nedelja kasnije. Zaista je bila krivica kazina. Jedva su prebacili novac na PlayID.
PLAY-ID blocked my entire account immediately after my first successful withdrawal of €100.
At first, the live chat was closed twice without any explanation when I asked what was going on.
After that, I was simply told that the account had been closed due to an "internal decision".
I currently have around €800 spread across several casinos (Rabona, Frumzi, BigClash, etc.), and I have no idea whether I will ever see this money again.
Is there a way for me to file an official complaint here?
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
