Grešite. Samo zato što je usluga besplatna, ne znači da treba da bude loša, nedovoljno temeljna ili da nije usmerena na kupca itd.
Zamislite da se dobrovoljno javljam da besplatno raznosim letke po komšiluku. Onda neke od njih pocepam, bacim u blato, ne dostavljam ih do vrata, a neke kuće uopšte izostavim. Da li ste zadovoljni mojom besplatnom uslugom?
Ili to uradite kako treba ili to ne uradite uopšte. Da li tražite novac za uslugu ili ne, to je drugo pitanje.
Uložio sam vreme da napišem žalbu, pružim potpun kontekst itd. jer smatram da je razlog za odbijanje neopravdan. Uopšte se nisu bavili ovim, time su mi potrošili vreme koje je važnije od novca.
You are wrong. Just because the service is free, it doesn't mean that it should be bad, not thorough or not customer centric etc.
Imagine that I volunteer to deliver leaflets to the neighbourhood for free. I then rip some of them apart, throw them in the mud, don't deliver them to the door, and leave out some houses altogether. Are you satisfied with my free service?
You either do it properly or don't do it at all. If you ask money for the service or not, that's another question.
I put in the time, to write the complaint, provide full context etc. because I think that the reason for refusal is unjustified. They didn't address this at all, thereby they wasted my time which is more important than money.
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