Mislim da ovo ne pripada ovde, ali sam poslao nekoliko imejlova Jakubu i Tomasu i nisam dobio nikakav odgovor na svoju žalbu. Da li neko ima ideju zašto me ignorišu? Da li je još neko doživeo ovo, gde niko ne odgovara?
Hello,
My colleagues are, sadly, not in a position to respond to each email. (Therefore, the main time-managing tool is the complaint timer for open complaints. Each party has 7 days to respond.)
I dare to say you are not being ignored. Perhaps the matter has been closed or they will respond to you eventually.
Ponovo sam otvorio žalbu, ali ništa se nije desilo dve nedelje. Tražili su mi fakturu, koju sam poslao imejlom kako je traženo. Od tada nisam ništa čuo.
Unfortunately, I believe that you didn't reopen the complaint in the right way, you know, and that is why you didn't get any reply, just a notification that it was rejected. Right?
Zapravo, poslao sam zahtev za ponovno otvaranje. 
Evo ponovo poslednje poruke predstavnika vašeg tima od 26. decembra. Od tada nije bilo daljeg odgovora, ni od predstavnika Verde kazina ni od vašeg zaposlenog. Iako sam dostavio dokaz, naime telefonski račun na kojem je bio vidljiv moj broj mobilnog telefona u to vreme.
Nakon slanja dodatnih imejlova... Još uvek nema odgovora.
Smatram to sramotnim i tužnim.
So, do I understand correctly that you have nothing you can provide to our team to reopen your case?
Well, that is why the complaint wasn't reopened most probably. 🤷♀️
In order to reopen a case that was rejected because no evidence was provided, this evidence has to be sent. Only then can the complaint be reopened.
Ne, pogrešno su razumeli. Sada imam dokaz, tako da bi postojeći problem bio rešen...
Da li treba da ga pošaljem? I ako da, kako i kome?
Rečeno mi je da ako imam račun i mogu da dokažem svoj broj mobilnog telefona iz tog vremena, da će mi isplatiti novac.
To je ono što je napisao zaposleni u Verde kazinu, ali je trebalo dosta vremena da se javi i žalba je već bila zatvorena, pa sam želeo da je ponovo otvorim sada jer sam dobio račun.
Hello, thanks for the explanation; now it seems clearer.
The person you were discussing is directly from the casino and has offered to continue the process to receive the money. At this point, the process is not necessarily tied to the closed complaint. However, if the casino provided this option, please respond to the casino. Please provide all required documents and get the resolver to copy the email conversation with the casino. I'll send a note too.
Hopefully this situation will, thankfully also due to your cooperation, be behind you soon.
Međutim, veza leži u činjenici da se ovo tiče *zatvorene žalbe*, koju uzalud pokušavam ponovo da otvorim kako bi se konačno rešila. Fakturu sam dobio tek nakon što je žalba zatvorena.
Međutim, sada sam pokušao i da privatno kontaktiram Verde Casino sa potrebnim dokumentima.
Veza*
Ali sam prilično siguran da neću dobiti odgovor, pa sam želeo da ponovo otvorim žalbu.
Mislim da neće funkcionisati bez treće strane...
Hello, I apologize, but I'm probably still not getting that correctly.
As Romi explained, the complaint can be reopened if you have new information regarding the nature of your complaint. May I know when exactly this person from the casino contacted you and what specifically he told you, please?
Alternatively, is it possible that you are attempting to complete the KYC process by verifying your phone number through an email to the casino, now that you have received the bill?
Romi and I would indeed like to help you, but we are not familiar with the details of your complaint and do not have access to your reopen request; therefore, our ability to understand the timeline and context is limited.
I did, however, send Jakub a note because I think that you have been trying to provide a document to the casino, although I do not fully comprehend the context.
Thank you for being patient.
Osoba iz kazina me uopšte nije kontaktirala; ne odgovaraju na moje imejlove na verdecasino.support.
Prosledio sam fakturu Jakubu putem imejla 26. decembra 2025. godine i od tada nisam dobio odgovor. Moj kazino nalog je blokiran i nemam mu pristup.
Bezuspešno pokušavam da ponovo otvorim žalbu, ali mi se ova poruka prikazuje od 26. decembra.
Od tada nisam dobio nikakav odgovor/povratne informacije putem imejla, niti od vašeg zaposlenog u vezi sa ponovnim otvaranjem žalbe. I očigledno, žalba se ne ponovo otvara uprkos dokazima. Ne znam zašto... Iako mi je predstavnik Verde kazina u žalbi rekao da će mi isplatiti novac ako mogu da dostavim fakturu/zahtev za plaćanje sa navedenim brojem mobilnog telefona sa „drugog naloga".
Već sam izgubio pristup prvom nalogu.
Stvar je u tome što sam izgubio telefon, a broj naveden na mom sekundarnom nalogu više nije bio važeći. Štaviše, bio je to pretplatnički broj koji je zahtevao da sam dopunim kredit. Bilo je teško dobiti potrebnu dokumentaciju, zbog čega je sve trajalo toliko dugo.
Nadam se da mi možete pomoći.
Thank you for the explanation.
I sent the mediator the note about this case; however, I do not have enough insights to take further action. I concluded that you have already provided the invoice to the Verde Casino, which was the right call.
They should respond too, I reckon.
Please wait for the mediator to get back to you.
Ne odgovaraju i osećam se potpuno napušteno zbog svog problema. Iako sam poslala rešenje, oni su jedina poruka koju dobijam. Inače, potpuno me ignorišu. Dali su mi ponudu, koju sam rešila, ali od tada me svi potpuno ignorišu. Ništa se ne dešava, kao da ne postojim 🙁. Veoma sam tužna zbog toga, iako sam uvek dobro sarađivala...
I’m really sorry you’re feeling this way. Being left without a response can feel very discouraging, especially when you’ve been cooperative and tried to do everything right.
As I find out, the first reopen request sadly could not be accepted, so currently, the forum itself offers limited options for action. I know that’s not comforting to hear, but it’s important to be honest about the limits here. I sent a reminder to CRC, and I anticipate any actions will take place on Monday rather than today.
Hang in there, please.
Ali zašto zahtev za ponovno otvaranje nije mogao biti prihvaćen? Pa, već skoro tri meseca se time bavim, tako da mogu da sačekam do ponedeljka. Takođe ne razumem zašto kazino uopšte ne odgovara na moje imejlove.
Unfortunately, when you requested the first reopen, you didn't provide any information that was needed to reopen your case, as I see.
Please wait until your complaint resolver gets back to you. It will happen as soon as possible.
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