32Red Casino UK - opšta diskusija

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Last year I played tournament won 2000£ (i thought)than 2 month later they said it was a technical problem, they want the money back , they even gone to my account to reclaim it. i contacted them told them i thought I won it in the Tournament, they phoned me and told me I have to pay 1500£ back insted of the £2000. Now month later I won £182.00 they refuse to pay me and written to me they will take it of the balance I own them. I have contacted them and told them it was my honest believe that I have won this money, I do not know what I can do , can you help please.I am disabled , 70 years old going crazy,please can you give me advice please

I ,do not now what else I should do?

Hello. Do I understand correctly that you have won the tournament, then withdrawn the money from your account, and now the casino wants the money back?🤷‍♀️

Sorry, but this seems really strange to me.

I have seen that you submitted a complaint here with our team, so I'm eager to see what will happen with this case. I am sure that they will do everything possible to help you out.

Just please stay put, and soon you will get notified about what will happen next. Keep us informed about any updates, please.

Good morning Romi

I did not withdrawn it, they put it into my Account,

Have to go to Hosptal now soon I be back will get in touch , again ok

Stay safe out there, and thank you for writting ur messege,

Regards

So all the money from the tournament and the £182 you've won lately is still in the casino's account, right? How come that you haven't withdrawn the tournament money by now, if you don't mind me asking?🤔

Do not worry, we'll be here waiting for your reply.

Hi Romi

No, i hav already givren the Money by them transfered into my Bank,last year 2023

the £182. I won this year last week, which they with holding from me as the said I owe them the £2000 they put into my Bank and it should not get into it as it was a technical fauld from their side

This whole situation looks pretty messy to me, to tell you the truth. You have done the right thing to submit a complaint and I am sure that our team will look deeper into this issue. They will do everything possible to get it solved, and hopefully soon the casino will explain what is behind all this.

For now, please, try to stay patient and do not deposit any money to the casino. I really want to see the outcome of this.

Come forward with any updates, please.

Hi Romi.

Thank you for your Reply , sorry took so long after Hospital always exhaust . yes , i want do it , I trust GURU and wait

Regards

Amber57

HI, ITS NOT THE CASINO I HAVE A ISSUE, ITS THE TECH PAY ORGANISATION, SURE ITS LOTS OF GAMES AND COMPETITION ON IT . WISH YOU GOOD LUCK

Hey. No problem at all. I hope we'll have some good news soon. Stay patient, please.🙏

Have you gotten any updates from the casino, by any chance?

they only sending me invites for ,new game new banking ideas

Hi romi also they took paypal off, not playing with any card anyway always paypal

So if they do not have Paypal as an option, what would you choose to withdraw the money?

bankers queque,

plus it takes some tme to take it off, as most places playing with paypal as its secure.

Hi Romi

The Jackpotjoy I play on it for 20 years is still accepting Paypal, it will take time to get it refused by all the Casinos to , withdraw Paypal from their account, also there is nettelller/

The updates are only invites to play, even for free,But rather Have a Bankerscheque than -once bitten none trust again

Have a good Day and thank you so much trying to help me

Regards

I am a big fan of Paypal my self. Why would you think that they will remove it from the payment methods, though? I hope it will stay.🙂

I'm always glad to help, no worries.

HI ROMI

JUST WRITTEN TO ADAM TOLD THEM THE EXACT DATE , WHEN IT GONE INTO MY ACCOUNT.

WHAT MADE ME THINK , IS ALL WINNING I HAD BEFORE ALL GONE TO MY PAYPAL ACCOUNT, WITH THE NAME OF THE CASINO AND SECURITY NUMBER

BUT THIS TRANSACTION GONE INTO MY BANKACCOUNT NO CASINO NAME NOR SECURITY NUMBER ODD

ALSO , PAYPAL IS THE BEST SECURITY ONLINE FOR SHOPPING , GAMBLING AND REAL SECURE SOO NONE MISTAKES CAN OCCURE , ALSO GET CONTACTED BY EMAIL IF I GOT MONEY PAYED IN THEIR SECURITY IS EXELENT O AS U CAN NOT UNDERSTAND WHY IT WILL BE REMOVED FROM CASINOS

REGARDS

Thank you for getting back to me. We now need to wait to see if the casino will explain the whole situation to Adam in your complaint, and hopefully there will be the best resolution to your case soon. You just need to be more patient as the timer is set, as you can see in your complaint.