pre 9 meseci
Ako želite da diskutujete bilo šta vezano za 7Bets.io Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Ovo je sestrinski kazino vinsmanije. Trenutno imam podizanje od 700 evra. S obzirom da je ova veb stranica daleko manje poznata od Vinsmanije, sumnjam da će mi dozvoliti pristup ovom novcu. Na vinsmaniji jedno od mojih povlačenja je poništeno 9 puta i ovde ne očekujem ništa drugačije. Možda ću morati da podnesem žalbu protiv njih kao što sam podneo protiv vinsmanije. Takođe ste primetili da je tim za podršku potpuno isti na svakoj veb lokaciji, što znači da je malo verovatno da će zaista nešto rešiti. Oni su se zgodno pobrinuli da ceo moj nalog bude verifikovan osim jednog segmenta i to će očigledno trajati 3-5 dana, ali sam siguran da će potrajati mnogo duže od ovoga. Ne znam zakonitost načina na koji ova kazina rade, ali teško je poverovati da je ono što rade legalno. Ignorisanje kupaca i naizgled činjenje bilo čega da spreči klijente da dobiju svoj novac. Nadam se da se ovo može promeniti.
This is a sister casino of winsmania. I currently have a withdrawal of 700 euros. Considering this website is far less known than Winsmania I doubt that they will let me access this money. On winsmania one of my withdrawals has been cancelled 9 times and I don’t expect anything different here. Might have to submit a complaint against them like I have against winsmania. Have also noticed the support team are exactly the same on each website meaning they are unlikely to actually resolve anything. They have conveniently made sure my whole account is verified apart from one segment and this apparently will take 3-5 days but I’m sure that it will take a lot longer than this. I don’t know the legality of how these casinos operate but it’s hard to believe that what they are doing is legal. Ignoring customers and seemingly doing anything to prevent customers from getting their money. I hope this can be changed.
Razumem da ista podrška ili druga odeljenja zaista olakšavaju preuzimanje istog pravca delovanja za obe lokacije.
Govoreći o legalnosti, međutim, zašto igrate u kockarnicama van domašaja UKGC-a?
Kladim se da biste bili daleko bolje zaštićeni u njihovoj jurisdikciji.
Na ovaj ili onaj način, nadajmo se da još jedna žalba neće biti potrebna!
I understand that the same support or other departments really make it easy to assume the same course of action for both sites.
Speaking about legality, though, why do you play in casinos outside the UKGC's reach?
I bet you would be far better protected in their jurisdiction.
One way or another, let's hope another complaint won't be necessary!
Upravo sam im rekao da otkažu povlačenje na ovom sajtu (7bets.io) i radnik za podršku ga je otkazao na vinsmaniji umesto toga haha. Obećao mi je da će moje povlačenje biti obrađeno 'vrlo brzo' zbog ove greške, ali sam naučio da ne verujem šta kažu radnici podrške. Iskreno sam to čuo oko 10 puta u ovom trenutku i još uvek isti rezultat. Igram u ovim kazinima jer sam se prijavio na GameStop i ovo su jedina kazina koja mogu da pronađem. Sada sam stao i samo želim da dobijem svoj novac kako bih mogao da nastavim sa svojim životom.
I just told them to cancel a withdrawal on this site (7bets.io) and the support worker cancelled it on winsmania instead haha. He promised me my withdrawal would be processed ‘very soon’ due to this mistake but I have learnt not to believe what the support workers say. I have honestly heard that about 10 times at this points and still the same result. I play on these casinos because I signed up to GameStop and these are the only casinos I can find. I have stopped now and just want to receive my money so I can move on with my life.
Upravo sam im rekao da otkažu povlačenje na ovom sajtu (7bets.io) i radnik za podršku ga je otkazao na vinsmaniji umesto toga haha. Obećao mi je da će moje povlačenje biti obrađeno 'vrlo brzo' zbog ove greške, ali sam naučio da ne verujem šta kažu radnici podrške. Iskreno sam to čuo oko 10 puta u ovom trenutku i još uvek isti rezultat. Igram u ovim kazinima jer sam se prijavio na GameStop i ovo su jedina kazina koja mogu da pronađem. Sada sam stao i samo želim da dobijem svoj novac kako bih mogao da nastavim sa svojim životom.
I just told them to cancel a withdrawal on this site (7bets.io) and the support worker cancelled it on winsmania instead haha. He promised me my withdrawal would be processed ‘very soon’ due to this mistake but I have learnt not to believe what the support workers say. I have honestly heard that about 10 times at this points and still the same result. I play on these casinos because I signed up to GameStop and these are the only casinos I can find. I have stopped now and just want to receive my money so I can move on with my life.
Zdravo. To zvuči zaista neprofesionalno iz podrške, moram reći. Uopšte me ne čudi tvoj stav, nepoverenje u njih. Nadamo se da će uspeti da isprave tu grešku.
"Sada sam stao i samo želim da dobijem svoj novac da bih mogao da nastavim sa svojim životom." - Ovo zvuči kao najbolja stvar koju možete da uradite u ovom trenutku, i zaista verujem da možete, ako imate volje u sebi 🙂.
Hello. That sounds really unprofessional from the support, I must say. I am not surprised at all by your position, not trusting them. Hopefully they will be able to fix that mistake.
"I have stopped now and just want to receive my money so I can move on with my life." - This sounds as the best thing you can do right now, and I really believe you can do it, if you have the will in you 🙂.
Ovo mi se dešava svaki put kada dovedem u pitanje svoje povlačenje, oni dođu u live ćaskanje čim dam svoje korisničko ime, ignorišu te
This happens to me everytime I question my withdrawal, they come on live chat as soon as I give my user name they ignore you
Upravo su ograničili moja povlačenja sa mog računa samo na vezu, što smatram smešnim s obzirom da su svi moji depoziti bili na mojoj kartici. Ne mogu čak ni doći do njih da dobijem odgovor jer me ignorišu svaki put kada shvate da sam to ja.
They have just restricted my withdrawals in my account to only tether which I find ridiculous considering all my deposits were with my card. Can’t even get through to them to get a response as they ignore me everytime they realise it’s me.
isto su uradili i meni, rekli su mi da sam pokušao da podignem mnogo puta, suspendovali bankovni transfer na 48 sati što se zapravo pretvorilo u 4 dana, uspeo sam da ga vratim, napravio još jedno povlačenje…..Odbijeno kao i obično . Iako su obećali da će ovaj put biti obrađeno 100%.
they did the same to me as well, told me I’d tried to withdraw to many times, suspended bank transfer for 48 hrs which actually turned into 4 days, I managed to get it back, made another withdrawal…..Rejected as usual. Even though they promised it would 100% be processed this time
Isto je sa mnom. Osvojio 800€, pre 7 dana. Sucks. Oni su najverovatnije isti momci kao Ninbet i Vinsmania. Danas bi trebalo da budem u mogućnosti da se povučem, pošto je "račun verifikovan", da vidimo. Mislim da neću dobiti novac.
Mislim da bi Casino.guru trebalo da zombira sva ova kazina, trebalo bi da to urade odmah.
Sajt je odličan, sa puno slotova, kladionica, pa čak i pokera. Ali ovi sajtovi služe samo da uzmu novac ljudi. Ipak, veoma lepo pripremljena prevara, puno posla. Izgled sajta je isti kao 21.com ili sličan.
Barem moraju da plate svoje operativne troškove za provajdere slotova, sportske kladionice i dobavljače softvera za poker, pitam se koliko je ova prevara isplativa za ove momke.
Mogli bi da rade izlaznu prevaru, otvaranjem novih sajtova i prikupljanjem depozita. Pitam se ko bi mogao da spreči ove momke da uzimaju novac igračima.
uredi.. Nisam siguran šta se dešava iskreno.. Zašto bi sve ovo radili samo da nikome ne plate? Mislim da imaju 60+ provajdera slotova i drugih vrsta kockarskih igara, u poređenju sa drugim kazinom osnovanim čistom prevarom, ovo se razlikuje na mnogo načina. Ne postoji pravi mamac koji bi sugerisao da nećete biti plaćeni ako pobedite.
Same with me. Won 800€, 7 days ago. Sucks. They are the same guys as Ninbet and Winsmania most likely. Today i should be able to withdraw, since "account verified", lets see. I dont think i will get the money.
I think Casino.guru should zombie all these casinos, they should do it immediately.
The site is great, with lot of slots, sportsbook and even poker. But these sites are just to take peoples money. Very nicely prepared scam though, lots of work. The layout of the site is same as 21.com or similar.
Atleast they need to pay their operating costs for slot providers, sportsbookers and poker software providers, i wonder how profitable the scam is for these guys.
They could be doing an exit scam, by opening new sites and gathering deposits. I wonder who could stop these guys from taking players money.
edit.. Not sure what is happening honestly.. Why would they do all this just to not pay anyone? I mean they have 60+ slot providers, and other types of gambling games, compared to other purely scamwise founded casinos, this differences many ways. There is no real bait to suggest you are not getting paid if you win.
Kazino guru
Hajde samo da razmislimo ovde .. imate 5+ ljudi iz UK koji ne mogu da se povuku i skupljaju preko 10 hiljada funti
Ne želim da slušam glupe komentare o tome koliko vremena treba da im damo.
Pitanje 1
Kako da vratimo svoj novac?
Pitanje 2
Šta radiš povodom toga? Predlažemo da im date najgoru moguću ocenu
Lično sam razgovarao sa advokatima koji su ih uključili.
Trustpilot će ih skinuti, nadamo se samo čekajući konačnu odluku
Pitanje 3
Koji su sledeći koraci - morate da nam pomognete da vratimo sav naš novac! Čak me nije briga za moj dobitak, samo želim svoj depozit nazad! £1,387 (dobiti £2000)
Molim vas pomozite meni i svima ostalima
Casino guru
Lets just have a little think here .. you have 5+ people from the UK that cannot withdraw and toting it up over £10k
I dont want to hear silly comments about how much time we need to give them.
Question 1
How do we get our money back?
Question 2
What are you doing about it? Suggest you give them to worst rating possible
I have personally spoken to the lawyers that incorporated them.
Trustpilot are going to take them off hopefully just waiting for a final decision
Question 3
What are the next steps - you need to help get all our money back! I don’t even care about my winnings I just want my deposit back! £1,387 (winnings £2000)
Please help me and everyone else
Vi ste u pravu i sve je to apsolutno užasno!
You are spot on and it’s all absolutely appalling!
Isto mi se desilo u poslednje 3 nedelje!
Kontaktirao sam mnogo ljudi
UK Police
Banka - pokušaće da vrati novac uz policijski izveštaj Revolut
Trustpilot
Advokati koji su ih inkorporirali
Casino Guru
Ne idem nigde, ali neću odustati od ovoga!! Ne dolazi u obzir!
Ne želim moj dobitak samo £1,387 koje sam deponovao!
Dobiti ime saradnika je plan danas!
Same has happened to me over the past 3 weeks!
I have contacted a lot of people
UK Police
Bank - will try and refund with a police report Revolut
Trustpilot
Lawyers that incorporated them
Casino Guru
Not going anywhere however I won’t give up on this!! No way!
Dont want my winnings just the £1,387 I deposited!
Get the name of associates is the plan today!
To je samo kompanija registrovana u Kostariki, čak i ako je to. Oni nemaju nikakvu proviziju za kockanje u Kostariki.
Uplatio sam samo 25 €. Tih 1300£ zvuči kao ozbiljan zločin. Da ti ukradem novac.
Nakon što uplatite novac na svoj račun za igre, nestaje.
Nemate nade... Postoji jedna stvar koja bi vam mogla dati nadu. A to je ako imaju kratkoročne probleme sa likvidacijom, novac. Možda čekaju nešto, pa onda plate. Ili nešto mutnije, poput čekanja da neko mnogo izgubi.
Trustpilot je najveća jebena šala. Zahtevaju dosta dokaza kada daju negativnu recenziju nekoj kompaniji, kao što su dokazi fotografija i slično, oni ukidaju recenziju ako im ne pružite dokaz. Ali ako kažete nešto lepo o nekoj kompaniji, ona ne zahteva ništa.
Ninbet u trustpilotu je pun "ja volim ninbet, super lepo". Ovi momci rade besplatne spinove za pregled stvari
Its just a company registered in Costa rica, even if that. They dont have any gambling comission in costa rica.
I only deposited 25€. That 1300£ sounds like serious crime. To steal your money.
After you deposit the money to your gaming account, its gone.
You have no hope... There is one thing that could bring you hope. And that is if they have short term liquidation problems, money. They might be waiting for something, and then pay. Or something shadier, like waiting for someone to loose alot.
Trustpilot is the biggest fucking joke. They require alot of proof when giving some company negative review, like proof of photos and stuff, they take the review off if you dont provide them proof. But if you say something nice about some company, they require nothing.
Ninbet in trustpilot is full of "i love ninbet, super nice". These guys do freespins for review stuff
Kao što vidite u pregledu - to je Kostarika.
Žao mi je što to moram da kažem, ali možda bi bilo pametnije igrati samo u kazinima UKGC. Kao što sam siguran da znate, takva odluka pruža određeni nivo sigurnosti za igrača. Ako se nešto nepravedno dogodi u kazinu sa licencom UKGC, vi ste daleko bolje zaštićeni direktno zakonom. S druge strane, kostarikanska licenca ne vredi ništa. Nema validatora i nema mesta za žalbe igrača.
Predlažem da proverite licencu pre nego što odlučite da igrate. Ipak, igrači iz vaše zemlje su mnogo bezbedniji drugde; molim vas da razmislite o tome. 🙏
As you can see in the review - it is Costa Rica.
I'm sorry to say that, but maybe it would be wiser to play in the UKGC casinos only. As I'm sure you know, such a decision provides a certain level of safety for the player. If something unfair happens in the UKGC-licensed casino, you are far better protected directly by law. On the other hand, a Costa Rican license is worth nothing. No validator, and no place for players' complaints.
I suggest you check the license before you decide to play. Yet again, players from your country are much safer elsewhere; please consider that. 🙏
Kazino guru
Hajde samo da razmislimo ovde .. imate 5+ ljudi iz UK koji ne mogu da se povuku i skupljaju preko 10 hiljada funti
Ne želim da slušam glupe komentare o tome koliko vremena treba da im damo.
Pitanje 1
Kako da vratimo svoj novac?
Pitanje 2
Šta radiš povodom toga? Predlažemo da im date najgoru moguću ocenu
Lično sam razgovarao sa advokatima koji su ih uključili.
Trustpilot će ih skinuti, nadamo se samo čekajući konačnu odluku
Pitanje 3
Koji su sledeći koraci - morate da nam pomognete da vratimo sav naš novac! Čak me nije briga za moj dobitak, samo želim svoj depozit nazad! £1,387 (dobiti £2000)
Molim vas pomozite meni i svima ostalima
Casino guru
Lets just have a little think here .. you have 5+ people from the UK that cannot withdraw and toting it up over £10k
I dont want to hear silly comments about how much time we need to give them.
Question 1
How do we get our money back?
Question 2
What are you doing about it? Suggest you give them to worst rating possible
I have personally spoken to the lawyers that incorporated them.
Trustpilot are going to take them off hopefully just waiting for a final decision
Question 3
What are the next steps - you need to help get all our money back! I don’t even care about my winnings I just want my deposit back! £1,387 (winnings £2000)
Please help me and everyone else
Hej tamo.
Pokušaću da odgovorim na vaša pitanja kako treba, ali bih želeo da shvatite da je ovo samo forum, mesto za komunikaciju, a ne mesto za direktna rešenja, u ovom slučaju.
Ali počnimo od vrha:
„Hajde da samo malo razmislimo.. imate 5+ ljudi iz UK koji ne mogu da se povuku i skupljaju preko 10 hiljada funti
Ne želim da slušam glupe komentare o tome koliko vremena treba da im damo."
Začuđen sam koliko igrača iz UK nastavlja da igra u neregulisanim kazinima, ali takve informacije mogu poslužiti drugima u ovoj zajednici koji bi možda radije čitali umesto da pišu. Dakle, hvala na rezimeu.
Mada, iskreno, sada ću da vas razočaram, moguće rešenje zaista zahteva vreme, jer je glavni alat za svako rešenje dijalog, odnosno diskusija, koja se obično rešava kroz žalbe.
Što me dovodi do ključne tačke:
Pitanje 1
Kako da vratimo svoj novac?
Pitanje 2
Šta radiš povodom toga? Predlažemo da im date najgoru moguću ocenu
Pitanje 3
Koji su sledeći koraci - morate da nam pomognete da vratimo sav naš novac! Čak me nije briga za moj dobitak, samo želim svoj depozit nazad! £1,387 (dobiti £2000)
Zasluga je ista za sva 3 pitanja: Osim ako se žalba ne zaključi, nema dostupnih posledica. Rekao bih da ima smisla. Vidite, dobijanje vašeg novca je deo procesa žalbe, kroz koji Tim istražuje korake kazina. Na kraju ovog puta leže i moguća rešenja ili posledice. Kladim se da niste videli ovaj članak, zar ne?
https://casino.guru/complaint-resolution-instructions#consekuences 👈
Koliko dugo?
„Vreme koje protekne između podnošenja žalbe i zatvaranja žalbe uveliko varira. Najbrže obrađene žalbe su one koje se mogu rešiti bez uključivanja kazina ili one koje su odbijene jer kazino nije uradio ništa loše. Ostale žalbe, međutim, , može biti dugotrajno."
Posledice?
"Ako je žalba opravdana i ne možemo da je rešimo, ona se zatvara i kategoriše kao 'nerešena'. To se dešava kada nam kazino ili ne odgovori ili odbije da uradi ono što smatramo fer u toj konkretnoj situaciji. . Nećete dobiti željeni ishod, ali žalba će biti sačuvana u našem sistemu, kazino će biti kažnjen nižom ocenom od nas i naš pregled kazina će upozoriti druge igrače šta se desilo. Štaviše, ako kazino želi da bi poboljšao svoj rejting u budućnosti, biće prinuđen da se pozabavi žalbom, tako da postoji šansa da će vaša žalba biti rešena kasnije."
Možda zvuči glupo ovde citirati opšta uputstva, ali odgovori i objašnjenja su tu, a pošto svi naši timovi slede ove smernice, uveravam vas da takve informacije odgovaraju.
Sledeći detalj: Mnogi igrači stalno govore da moramo da stavimo kazina na crnu listu. Mi to ne radimo. Više volimo da pokažemo punu sliku svakom igraču koji je dovoljno mudar da traži detalje. obaveštavanje umesto skrivanja, ako želite.
Uz sve rečeno, žao mi je što svi morate da prođete kroz ovo, ali sam takođe siguran da naši stručnjaci žele brzo rešenje za igrače. Kao što sam siguran da sada možete da razumete, potrebno je samo vreme i saradnja sa strane kazina.
Ništa ne možemo ubrzati ovde na forumu, nadamo se da je ovo sada objašnjeno.
Hajde da se koncentrišemo na sve one žalbe koje bi, u zavisnosti od toga kako se ispostavi, mogle da dovedu do smanjenja indeksa bezbednosti kazina. 🙏
Hey there.
I'll try to respond to your questions properly, but I'd like you to realize this is merely a forum, a place for communication, not a place for direct solutions, in this case.
But let's start from the top:
"Lets just have a little think here .. you have 5+ people from the UK that cannot withdraw and toting it up over £10k
I dont want to hear silly comments about how much time we need to give them."
I'm amazed at how many UK players keep playing in unregulated casinos, still, such information may serve others in this community who might prefer reading instead of writing. Thus, thanks for the summary.
Although, frankly, now I'm going to disappoint you, a possible solution indeed requires time, since the main tool for any solution is dialog, or rather, discussion, usually handled through complaints.
Which gets me to the key point:
Question 1
How do we get our money back?
Question 2
What are you doing about it? Suggest you give them to worst rating possible
Question 3
What are the next steps - you need to help get all our money back! I don’t even care about my winnings I just want my deposit back! £1,387 (winnings £2000)
The merit is the same for all 3 questions: Unless the complaint is closed, there are no consequences available. I'd say it makes sense. You see, getting your money is part of the complaint process, through which the Team investigates the casino's steps. At the end of this path lie both possible solutions or consequences. I bet you have not seen this article, have you?
https://casino.guru/complaint-resolution-instructions#consequences 👈
How long?
"The time elapsed between submitting a complaint and the complaint being closed varies greatly. The complaints processed most quickly are those that can be resolved without getting the casino involved or those that are rejected because the casino has not done anything wrong. Other complaints, however, can be very time-consuming."
Consequences?
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
It may sound stupid to quote general guides here, but the answers and explanations are there, and because all our teams follow these guidelines, I can assure you that such information fits.
Next detail: Many players keep saying we must blacklist casinos. We do not do that. We prefer showing the full picture to every player who is wise enough to look for details. informing instead of hiding, if you like.
With all being said, I'm sorry you all have to go through this, but I'm also certain our specialists crave quick resolution for players. As I'm sure you can now understand, it only takes time and cooperation from the casino's side.
Nothing we can speed up here on the forum, hopefully this is now explained.
Let us concentrate on all those complaints that, depending on how they turn out, could result in a decrease in the casino's safety index. 🙏
Kadka, to je tačno... Ali stvarno bi trebalo da saznaš da li je kazino uopšte i pravi kazino. Ono što mislim, ne možete dati ocenu "ispod proseka" nekom kazinu, to nije namera čak ni da plaćate igrače.
Mogli ste da proverite njihove sestrinske sajtove na vašoj platformi (ninbet i vinsmania) i shvatite da ovi momci ne idu na dobro, umesto toga ste dodali još jednu od njihovih veb lokacija, povlačeći igrače da igraju, a ionako niste upozorili igrače.
Postoje zaista dobri kazina koji rade ispravno i koji su ovde ispod „ispod proseka".
Ali casino.guru je daleko bolji od bilo kog drugog pridruženog sajta za prevlačenje koji samo promoviše sajtove na kojima dobijaju najviše provizija, čak i izgovarajući laži o kazinu. Dakle, ne mogu se žaliti na politiku gurua.
Kadka, that is true... But you should really find out if the casino is even a real casino. What i mean you cant give "below average" rating to some casino, that is no intention of even paying players.
You could have checked up their sister sites on your platform (ninbet and winsmania), and realize that these guys are up to no good, instead you added yet another of their sites, dragging players to play, and didnt warn players anyway.
There are really good casinos that work properly that are below "below average" rating here.
But casino.guru is far better than any other affiliate dragging site that only promotes sites where they get most comissions, even telling lies about the casino. So cant really complain about guru policy.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.