AllSpins Casino - opšta diskusija

I just wanted to let you know that the casino does accept players from Austria

ich wollte nur mitteilen das das casino sehr wohl spieler aus österreich akzeptiert

Hello!

Thank you very much for this information. I'll forward that on check immediately. Just to be precise, does it mean you were able to register from Austria? In any case, any additional updates are more than welcome. 😉

I want to warn players about Allspins Casino (Fortuna Games N.V).

They falsely closed my account on the below term. When I pointed out they were wrong and sent them my proof of address they were rude on chat and just kept forwarding the same copy and paste email.

"2.1.2. You are not allowed to register on the Website and use our services if you are a resident of Afghanistan, Aruba, Australia, Austria, Bahamas, Benin, Bonaire, Cameroon, Central African Republic, Chad, Congo, the Democratic Republic of the, Cote d'Ivoire, Crimea, Cuba, Curacao, Donetsk National republic (DNR), Eritrea, France, Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Korea, Democratic People's Republic of, Kuwait, Lebanon, Liberia, Libya, Luhansk National Republic (LNR), Mali, Myanmar, Netherlands, Nicaragua, Pakistan, Palestine, Panama, Qatar, Russian Federation, Saba, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Syrian Arab Republic, Togo, U.S.A. or the U.S.A. dependencies, Uganda, United Kingdom., Venezuela, Yemen, Zimbabwe. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion."

They will no doubt try this to a player in future if and when a player hits huge money.

Stay AWAY!

So, do I understand correctly that they closed your account because you were playing from Luxembourg?

According to our information, players from your country are allowed.🤔

Did they give you any other explanation for that?

I would like to suggest you file a complaint here so our team can have a deeper look into all this and hopefully find a solution. What do you say? Here's the link where you can submit the complaint.

Dear Chazzagould,

Thank you for your feedback regarding your experience with Allspins Casino. We sincerely regret any frustration or inconvenience this situation may have caused.

We want to clarify the circumstances surrounding the closure of your account. According to our Terms and Conditions, specifically clause 2.7 residents or citizens of certain countries, including the United Kingdom, are not permitted to register on our website or use our services. This measure is in place to comply with various international regulations and ensure responsible gaming practices.

Upon review, it was determined that your account was in violation of this policy. Consequently, we initiated the process to close your account. We want to assure you that all your withdrawal requests were processed and paid out in full before your account was closed. Confirmation emails regarding these transactions were sent to the email address associated with your account.

We apologize if our communication during this process came across as impersonal or rude. Our intention is always to provide clear and consistent information to all our customers. We will address this internally to improve our customer service experience.

We understand how important it is to maintain trust and transparency. If you require any further clarification or assistance, please do not hesitate to reach out to our customer support team. We are here to help.

Thank you for your understanding and cooperation.

Best regards,

Allspins Team!

As explained to you in detail.

I am a resident of Ireland. As per my proof of address.

My ID was an Irish and UK passport. Being born in a country does not mean you are a resident of that country.

This response is amateurish.

Also,

To point out. Evidenced in my email above. Your terms stated ‘residents’. You have added the word ‘citizen’.

Citizen is also different to citizenship.

Again, you have no idea what you are doing.

I apologize for interrupting, but I would like to let you know that the casino representative can be reached by using the reply button. Just thought it might be useful.

Sincerely, I am curious to see the response to your viewpoint.

Under no circumstances should you play at allspins. I was actually quite happy until yesterday, but since today I've been banned for unspecified reasons. I was a VIP customer and I'm shocked at how they treat long-winded customers.

Spielen sie auf gar keinen Fall bei allspins ich war bis gestern eigentlich zu Frieden aber seit heute bin ich gesperrt aus nicht angegeben Gründen. Ich war VIP Kunde und bin geschockt wie man mit langwierigen Kunden umgeht.

I was a VIP customer at allspin and was able to play until yesterday, but today I'm banned without giving any reason. Do not play at this casino under any circumstances.

Ich war VIP Kunde bei allspin, konnte bis gestern auch noch spielen aber heute bin ich gesperrt ohne Abgaben von Gründen. Spielen sie auf gar keinen Fall in diesem Casino. 

Did they explain the situation to you, though?

What is the reason for doing so?

No, the casino refers to its terms and conditions that you do not have to give a reason for closing your account

Nein, das Casino bezieht sich auf seine AGBs, das sie keinen Grund nennen müssen bei einer kontoschließung

Dear CasinoGuru and Michi10,

Thank you very much for your message and for bringing this matter to our attention.

We would like to take this opportunity to kindly clarify that if an account has been closed, it is because the decision was made in line with our Terms of Use and internal procedures. As stated in Section 14.5 of our Terms, AllSpins reserves the right to close any account at any time. When such a decision is made, a written notice is sent using the contact details provided in the player's account.

Additionally, we would like to respectfully highlight that if the closure was related to responsible gaming concerns - such as a reported issue with gambling, loss of self-control, or a self-exclusion request - then, in accordance with Section 7.5 of our policy, the player is not permitted to access or create accounts on any of our partner sites listed under our licensing agreement. This policy is in place as a protective measure, prioritizing the health and well-being of the player.

If further clarification is needed, please do not hesitate to reach out to us.

With kind regards and best wishes,

AllSpins Casino

What a stupid reason, I don't have a gambling problem, I don't play every day, look into your system.

Gambling addiction occurs when gambling dominates a person's life and they cannot stop. The gambling behavior is persistent and continues despite negative consequences.

Criteria for gambling addiction

Loss of control over playing time, frequency and stake level

Prioritizing the game over other activities

Continue despite negative consequences

Repression of problems through gaming

Illusion of being able to control the game

Gambling as a comfort for anxiety, depression, and self-esteem issues

Withdrawal symptoms such as restlessness, nervousness or sleep disturbances when playing is not possible

Consequences of gambling addiction

Impoverishment, disturbed social relationships, social isolation, reduced academic performance, depression, aggressive behavior, suicidal thoughts.

I own a company, take care of my husband, and work 18 hours a day to fulfill all my obligations. So, your reason for the ban is completely irrelevant, but whatever. I wouldn't want to play with you again anyway, and I'll also advise against using your casino.

Yours sincerely

M.

Was für ein Dummer Grund, ich Habe kein Spielproblem, ich spiele ja nicht jeden Tag, schauen sie in ihr System.

Von einer Spielsucht spricht man, wenn das Glücksspiel das Leben einer Person beherrscht und sie nicht mehr aufhören kann zu spielen. Das Spielverhalten ist anhaltend und trotz negativer Folgen wird es fortgesetzt. 

Kriterien für Spielsucht 

Kontrollverlust über Spieldauer, Häufigkeit und Einsatzhöhe

Priorisierung des Spiels vor anderen Aktivitäten

Weitermachen trotz negativer Konsequenzen

Verdrängung von Problemen durch das Spielen

Illusion, das Spielgeschehen kontrollieren zu können

Trost im Glücksspiel bei Ängsten, Depressionen und Selbstwertproblemen

Entzugserscheinungen wie Unruhe, Nervosität oder Schlafstörungen, wenn nicht gespielt werden kann

Folgen der Spielsucht 

Verarmung, Gestörte soziale Beziehungen, Soziale Isolation, Schulische Leistungsminderung, Depressionen, Aggressives Verhalten, Selbstmordgedanken.

ich bin Inhaber einer Firma, pflege nebenbei noch meinen Mann, bin 18 Stunden täglich auf die Beine damit ich alle Verpflichtungen nachkomme. Also absolut daneben ihr Grund für die Sperre, aber egal. Ich würde eh nicht wieder bei ihnen spielen wollen und werde auch abraten vor ihrem Casino.

Hochachtungsvoll

M.

Oh, what are the names of your partner sites?

So I can be sure that I never have to deal with them again. 🤭

Achso, wie heißen den ihre Partner Seiten?

Damit ich sicher gehen kann das ich mit ihnen nie wieder was zu tun haben muss. 🤭

It sounds like you had a bad experience at this casino, but unfortunately I couldn't understand what exactly happened there, to tell you the truth.

Could you please try to describe the whole situation?

Do you experience some issues with your withdrawal, perhaps?

When you requested to close the account, was it due to the gambling issues, please?

We will try to help out with the situation if possible, for sure.