pre 11 meseci
Ako želite da diskutujete bilo šta vezano za Alphabook Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Alphabook Casino - opšta diskusija
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pre 11 meseci
Dobro jutro, dve nedelje čekam na povlačenje, nisu me kontaktirali, mislim da je ovo prevara i još će dani da prođu a neće da mi plate.
Automatski prevedeno:
pre 11 meseci
Hello, I see that you have encountered problems in the casino with the withdrawal. 2 weeks is the time we give casinos to solve this process and it seems that nothing has moved yet.
However, it was a good step that you filed a complaint, because our team will try to help you.
Anyway, is your account fully verified yet? Have you had any successful withdrawals at the casino?
Let me know.
pre 11 meseci
Tako je, pokušavam da komuniciram, kažu mi još dve nedelje. Voleo bih da kontaktiraju kazino jer je to prevara, gospodo, vidite, već su prošle tri nedelje i daju mi izgovore da platim. Pišem mejl i ne odgovaraju, ali mi stalno šalju promocije. Voleo bih da mi pomognete. sa ovim zahtevom
Automatski prevedeno:
pre 11 meseci
The best you can do now to move forward is to address your complaint, it is quite urgent since there is one day left for you to respond. So, please do not delay the reply; use this green link to update the complaint now.
Thank you, and keep a close eye on your complaint, please.
pre 11 meseci
even if all the casino's conditions are met, they reject withdrawals, they do not provide accurate information to support, there is a huge disconnect between the support sectors and unfortunately it seems to be an unresolved problem, it is extremely stressful and an unpleasant experience, this Alphabook casino, if you need it withdrawing your winnings will be in serious trouble
pre 11 meseci
Hi, what happened at the casino when you say your withdrawals are rejected, did the casino give you any reason for that ? Do you already have a verified account at this casino ? How long has your withdrawal situation been going on ?
Please describe a bit more so we can try to help you.
pre 11 meseci
Everything is ok, account verified, deposit made, support says they need to carry out additional checks, but they don't ask for any additional documents, they just say they need more time and this time period never comes to an end and they say they don't know the exact date This can happen.
pre 11 meseci
Hello, and thanks for the details.
You know, it just might be an internal check for which no additional documents are needed, maybe your account got somehow flagged, meaning the internal system has found possible issues and that sort of thing needs to be covered by employees. In some cases, further checks are random, but they must be done before the withdrawal takes place.
I'm trying to say we can only speculate here, and I understand you are not very fond of waiting.
Speaking of which, for how long have you been waiting so far? Or better, when did you submit the withdrawal request, please?
pre 11 meseci
I will wait a few more days, but if there is no answer or solution I will comment here again, I imagine that non-transparent casinos are not supported here.
pre 11 meseci
I don't think that would be a bad idea and if the casino ignores you or doesn't give you any relevant information we will try to help you. But let's try to hope for the best and that the situation will eventually be resolved. Be sure to let us know if there is anything new.
pre 11 meseci
I would like to know if you can provide any intervention with this casino, there is no answer to my questions from them, my nickname is tatocampos
pre 11 meseci
If the casino hasn't replied and you still don't know anything new, you can file a complaint here: https://casino.guru/complaints/all
Let's see where our team can get to and if your case will be resolved. I'm also attaching a guide so you know what to expect when you file a complaint: https://casino.guru/complaint-resolution-instructions
I will keep my fingers crossed that your situation is resolved as soon as possible. If you have any new information, be sure to let us know.
pre 11 meseci
Alphabook kazino je uradio ono što sam očekivao i rekao da je moj nalog iz „tajnih" razloga prekršio uslove kazina, ali ne mogu da mi kažu zašto se to dogodilo. Razumem? Ne mogu mi samo reći da neće platiti.
Automatski prevedeno:
pre 11 meseci
I get what you're describing. In some situations, the casino cannot disclose why they chose to do so for security reasons.
However, since you have filed a complaint, our team will try to help you and learn more in this case.
So will it be possible to update us if you find out some information as well ?
pre 10 meseci
The casino offers multiple virtual currency options for withdrawals, but they actually only accept USDC ERC20.
I thought my withdrawal problems were resolved when I filed a previous complaint, but after this, I have been repeatedly denied withdrawals for unknown reasons.
I think you need to have a representative of the casino explain this here and resolve the root cause of the problem.
Ažurirano od strane autora pre 10 meseci
pre 10 meseci
Dear player!
It is unfortunate, but the availability of the payment option is not something we can solve on the forum. It would be nice to get a casino representative here, but we can't make that demand - as I'm sure you already know 🙂
Once again, if you struggle to get your winnings, please submit a complaint. 🙏
I'm not able to explain the meaning of those "unknown reasons" - Are you able to do so?
pre 3 meseci
Ovaj kazino je izgledao sjajno u početku, ali sam pogrešio, u početku sam se bavio sportom i sve je bilo u redu dok nisu oduzeli sportski bonus nakon što sam malo pobedio, a onda sam odlučio da igram neke slotove i vidim da se bonus dobrodošlice računa je ukraden (na primer, kladite se na 1000BRL da se oni mnogo manje računaju na vašoj stranici za prelazak bonusa). Uslovi i odredbe bonusa ne navode apsolutno ništa o određenim igrama koje se računaju 100% ili ne u preokretu i čini mi se da svi slotovi računaju manje od obećanih 100%. Igrači čuvajte se!!!!
Automatski prevedeno:
pre 3 meseci
Have you contacted the casino regarding this? This kind of information should always be stated in the bonus terms, and if you can not find it anywhere, try to ask the support. They should give you an explanation.
Let us know, please, if you find out anything regarding this.
Ažurirano od strane autora pre 3 meseci
pre 3 meseci
Problem je rešen nakon što sam kontaktirao podršku, ali je trebalo neko vreme da se reši. Neki provajderi igara neko vreme nisu računali isto kao i drugi, mislio sam da je to čudno!
Posle nekog vremena popravili su sve provajdere podjednako.
Automatski prevedeno:
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