Well, if the casino doesn't respond to us, the complaint will go unresolved, which will negatively affect its rating. That is how it is done with all the complaints, even though you are not interested in it. 🤷♀️
What do you mean exactly that you got a chat agent with the wrong email address, please? I don't fully understand that, you know. 🤔
Pokušao sam da uđem u razgovor sa svojom mejl adresom....ali agent ne odgovara.....Pokušao sam sa "izmišljenom" pogrešnom adresom pa je agent odmah ušao u razgovor....a onda sam dao podatke o svom profilu tako da je agent zatvorio ćaskanje.....
I understand now. Thanks.
It is nothing unusual, to tell you the truth. If the live chat feels somehow disturbed, let's say, they will block the player from using the function. So, that is what happened, I believe.
Not saying is the right thing to do, but sometimes they really have no choice, actually. 🤷♀️
Kako to misliš... "kaže se da igrač blokira korišćenje funkcije" i "ponekad zaista nemaju drugog izbora"?
Romi was saying that if the chat is contacted by the same player over and over concerning the same situation without constructive progress, the chat may become restricted to this specific player.
Even the support has its capabilities or limits and needs to address more than one persistent player. So, sometimes, they really have no other choice.
Sada, više od 3 nedelje... nije moguće kontaktirati korisničku službu ballersbet.com. Ćaskanje ne radi/ne odgovara, kazino ne odgovara na imejlove. Nema odgovora na moj zahtev za isplatu. Da li je neko ikada uspeo da kontaktira ovaj kazino?
Well, I see they haven't answered us yet, so I'm curious how it will go on. I see that you can't even reach them and communicate with them, which is sad, but if it's been going on like this for a while, I think it will stay like this. Well, we'll have to wait and see if the complaint is resolved and they get back to us eventually or not at all.
Da. Otkazao sam isplatu od 800 evra, nastavio sam da igram i posle jučerašnjeg dana stanje je 1500 evra, sa kojih je zahtev za isplatu sada u toku.
......ali kazino uopšte ne reaguje iako pitam o vremenu obrade povlačenja od 9.4.....isključujući odgovor u ćaskanju koji sam dobio 10.4..."vreme obrade 24 sata"
Jaro, tražim tvoje mišljenje... Imam zahtev za povlačenje od 9.4... otkazan sam 2 puta i odigrao sam preostali iznos od 1500 e. A kazino uopšte ne reaguje. Pored toga, postoji 650 e koje je kazino nezakonito zadržao. Tvoja recenzija kazina je dobra, „iznad proseka" kao što se može videti iz dokumenata koje sam poslao, „nema bonus novca na računu", „iznos za povlačenje", „zahtev za povlačenje primljen i odobren".
It's been a long time waiting for the money that's for sure. But I have to point out that if a player cancels a withdrawal, it is a mistake. In every casino, by entering the withdrawal again, the processing time is calculated all over again.
So if you know that you wait in a casino for two weeks for money and nothing happens, it's not quite right, I just want to say that cancelling will make it even longer. The fact that the casino will tell you that the processing time is 24 hours is probably not entirely true, but it may not depend on them if the withdrawals are also processed by a third party payment provider.
I would definitely not do anything now and try to wait for the money, because if you do it again, it might just get worse and you might not have a luck to win the second time around.
So please take care and I firmly believe that it will be sorted out soon.
Situacija bi se smirila kada bi ballersbet.com uopšte odgovorio nečim. Čak i ako odgovor bude da je vreme obrade 14 dana, biću zadovoljan time i čekaću... ali nema informacija. Iznenađujuće je da se kazino reklamira kao korisnička podrška 24/7, brza plaćanja... itd.
I agree, and I would be glad if they would comment on the complaint. But I don't really know how it will be, and I wouldn't want to mislead you. I know this is what I've probably said many times before, but we'll have to wait and see how it develops.
Upozorenje, izbegavajte kazino ballersbet.com! Kazino je proneverio 2150 e. Sistem mi je dozvolio da podnesem zahtev za isplatu, što je odobreno, kazino je promenio isplatu koju sam već jednom uložio, koju sam otkazao... u bonus novac koji podleže klađenju. Stanje pre otkazivanja isplate je 0,06 e. Kazino nije mogao biti kontaktiran. Zauzvrat, kazino laže gurua, što je guru ipak „progutao"... očigledno guru dobija besplatne okrete zauzvrat i podiže svoj rejting/indeks bezbednosti na „visoko".....PREVARANCI
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