U redu, upravo sam imao najzbunjujuće iskustvo korisničke podrške:
[02:10:20] Posetilac: Zdravo Dario! Čuo sam da je moja verifikacija završena, da li je to istina? :) Takođe, kada mogu da očekujem svoje povlačenje?
[02:13:36] Dario: Sada ću to ispitati, za nekoliko minuta!
[02:14:21] Dario: Da **** sve je postavljeno i potvrđeno
[02:14:55] Dario: vaš veagerin je na nuli, tako da morate samo da napravite depozit da biste mogli da izvršite povlačenje.
[02:16:26] Dario: Napraviću ti ponudu da dobiješ dodatni poklon kada se vratiš da igraš sa nama. Uplatom od 15 mogu vam dodati k30 besplatnih okretaja
[02:16:34] Dario: Šta ti misliš o tome
[02:18:19] Dario: Jesi li još tu ****?
[02:18:37] Posetilac: Zdravo
[02:18:44] Posetilac: Već sam napravio depozit ranije.
[02:18:45] Posetilac: U aprilu.
[02:19:06] Posetilac: Tako da više ne treba da uplaćujem depozit, povlačenje treba da se obradi u skladu sa tim 🙂
[02:19:25] Posetilac: To je ono što piše u vašim uslovima. [02:19:34] Dario: Ali imajte na umu da je prošlo predugo od vašeg poslednjeg depozita.
[02:19:45] Posetilac: Ne.
[02:19:50] Posetilac: Ovo nažalost nije istina.
[02:20:03] Posetilac: Vaši uslovi i odredbe ne pominju ovo, dozvolite mi da vam nabavim ovo:
[02:20:41] Posetilac: Morate da ste uplatili depozit da biste podigli novčane dobitke. (Primenjuju se minimalni iznosi depozita koji su postavljeni u našoj blagajni.)
[02:21:05] Posetilac: Ovo jasno znači da je trebalo da uplatim KAKO VREME. Nije navedeno vremensko ograničenje, što znači da bi trebalo da dobijem svoje povlačenje.
[02:21:11] Posetilac: Ovo je upravo od bonusa koji sam koristio.
[02:21:27] Posetilac: Kontaktiraću vašeg vlasnika licence MGA ako ovo ne bude obrađeno, pošto sam ovde u pravu.
[02:21:59] Dario: Koliko vidim na vašem nalogu, već ste zahtevali povlačenje, koje je u ovom trenutku na čekanju
[02:22:13] Dario: tako da treba da sačekate da rešite ovaj status da biste ponovo zatražili
[02:22:58] Posetilac: Nisam ponovo tražio ništa - samo sam pitao koji je proces mog povlačenja. :) U prošlom razgovoru mi je rečeno da je u završnoj recenziji - da li je to istina? :🙂
[02:23:03] Dario: ovo je iznos povlačenja koji ste tražili 240,00 EUR sa datumom 2023-06-12 11:45:57
[02:23:42] Posetilac: Da. Znam ovo :🙂
[02:23:59] Dario: **** Obaveštavam te kako ide proces i šta treba da uradiš. Imajte na umu da da biste videli svoje klađenje morate da uplatite depozit da biste to mogli
[02:24:13] Dario: u slučaju da želiš da ga napraviš sam
[02:24:33] Dario: kao što vidim na tvom nalogu već si tražio povlačenje, sada je na čekanju
[02:24:43] Dario: da mogu da podignem novac ako je već na čekanju [02:24:50] Posetilac: Kakvo klađenje? Ne moram da vidim nikakvo klađenje. Samo želim da moje povlačenje bude obrađeno, i na to imam potpuno pravo.
[02:24:55] Dario: da li razumeš ovo ****?
[02:25:07] Posetilac: Nažalost, nemate smisla.
[02:25:34] Dario: **** da li znaš šta je to? [02:26:02] Posetilac: Nemam na šta da se kladim. Da li razumeš ovo? Govorio sam o povlačenju na čekanju - završio sam opkladu na to.
[02:26:14] Posetilac: I pitam kada ću to dobiti do povlačenja
[02:28:46] Dario: ****, kao što sam ti rekao da imaš povlačenje koje je na čekanju, pokušaj da shvatiš da ne mogu da promenim ovaj status jer je već obrađen
[02:29:01] Dario: Već sam ti rekao da je tvoja tvrdnja cero i da možeš da povučeš
[02:29:39] Posetilac: Govorio sam o povlačenju na čekanju. Rečeno mi je da je to u poslednjoj recenziji u poslednjem ćaskanju - samo sam pitao da li je to istina.
[02:29:50] Dario: nakon provere vaših finansijskih podataka, video sam da čekate na povlačenje i ne mogu da promenim status, već je obrađeno, moramo da sačekamo dok se ne završi ili poništi
[02:30:11] Dario: ako je urađeno dobićete novac na svoj račun i takođe potvrdu o transakciji
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Ovo je prosto neverovatno. Sumnjam da ću videti svoj novac ako je ovo nivo kompetencije.
Okay, I just had the most confusing customer support experience:
[02:10:20] Visitor: Hello Dario! I heard my verification is done, is this true? :) Also, when can I expect my withdrawal?
[02:13:36] Dario: I will look into that now, I will be a few minutes!
[02:14:21] Dario: Yes **** its all uploaded and confirmed
[02:14:55] Dario: your weagerin is in zero so you only need to make a deposit to be able to make a withdrawal.
[02:16:26] Dario: I'm going to make you an offer so that you get an extra gift when you come back to play with us. By making a deposit of 15 I can add you x30 free spins
[02:16:34] Dario: What do you think about it
[02:18:19] Dario: Are you still here ****?
[02:18:37] Visitor: Hello
[02:18:44] Visitor: I have already made a deposit before.
[02:18:45] Visitor: In april.
[02:19:06] Visitor: So I should not need to make a deposit anymore, the withdrawal should be processed accordingly 🙂
[02:19:25] Visitor: That is what it says in your terms and conditions. [02:19:34] Dario: But bear in mind that it has been too long since your last deposit.
[02:19:45] Visitor: No.
[02:19:50] Visitor: This is unfortunately not true.
[02:20:03] Visitor: Your terms and conditions do not mention this, let me get this for you:
[02:20:41] Visitor: You must have made a deposit in order to withdraw any cash winnings. (Minimum deposit amounts as set in our cashier apply.)
[02:21:05] Visitor: This clearly means I should have made a deposit SOME TIME. No time limit is specified, meaning I should get my withdrawal.
[02:21:11] Visitor: This is from the exact bonus I used.
[02:21:27] Visitor: I will contact your license holder MGA if this is not processed, seeing as I am in the right here.
[02:21:59] Dario: As far i see in your account you already requested a withdrawal, which is pending in this moment
[02:22:13] Dario: so you need to wait to resolve this status in order to requested again
[02:22:58] Visitor: I did not request anything again - I just asked what is the process of my withdrawal. :) In the last conversation I was told it is in final review - is this true? :🙂
[02:23:03] Dario: this is the amount of the withdrawal you requested EUR 240.00 with date 2023- 06-12 11:45:57
[02:23:42] Visitor: Yes. I know this :🙂
[02:23:59] Dario: **** im informing to you how is the process and what do you have to do. Please note that in order to see your wagering you ned to make a deposit to be able for this
[02:24:13] Dario: in case you wanty to make it by yourself
[02:24:33] Dario: as i see in your account you already requested a withdrawal, now is pending
[02:24:43] Dario: so i can make a withdrawal if its already pending [02:24:50] Visitor: What wagering? I do not need to see any wagering. I just want my withdrawal to be processed, and I am fully entitled to this.
[02:24:55] Dario: do you understand this ****?
[02:25:07] Visitor: You are unfortunately making no sense.
[02:25:34] Dario: **** do you know what is the weagering? [02:26:02] Visitor: I have nothing to wager. Do you understand this? I was talking about the pending withdrawal - I completed the wager on that one.
[02:26:14] Visitor: And I am asking when I will get thtat pending withdrawal
[02:28:46] Dario: **** , as i told you you have a withdrawal which is pending , please try to understand that i cant change this status because is already processed
[02:29:01] Dario: i told you already your weagering is cero and you are able to make a withdrawal
[02:29:39] Visitor: I was talking about the pending withdrawal. I was told it is in the last review in the last chat - I was merely asking if this is true.
[02:29:50] Dario: after check your finance data, i saw you pending withdrawal and i cant change the status, it is already procesed , we need to wait until will be or done or canceled
[02:30:11] Dario: if its done you will receive the money in your account and also i confirmation about the transaction
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This is just unbelievable. Doubt I will see my money if this is the level of competence.
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