Betandplay Casino - opšta diskusija

The casino simply closes the account without prior notice, and the customer isn't informed. The money in the account is simply withheld. I've never experienced anything like this in 20 years of gambling...this place is a disgrace.

Chat is incompetent...management doesn't respond.

Submitting a complaint here is not possible because I allegedly do not fill out the captcha, but it is not displayed to me at all

das casino schliesst einfach ohne vorher etwas zu sagen das konto, der Kunde wird nicht informiert. Das geld auf dem Konto wurde einfach einbehalten. Sowas habe ich in 20 Jahren spielen noch nicht erlebt...eine Frechheit dieser Laden.

Chat ist unfähig....Management reagiert nicht.

Beschwerde hier einreichen geht nicht weil ich angeblich das captcha nicht ausfülle, es mir aber gar nicht angezeigt wird

If you are not able to submit a complaint here, please try to do so from another browser. Also, using the incognito window sometimes helps.

I hope that our team will really be able to do something with this issue of yours and help you out.

Have they sent any explanation by email to you regarding all that?

No, in the chat they said the colleagues will get in touch...but they haven't for 2 days......why should I use a different browser, they said the management has blocked my account, no matter which browser I use...but the money will probably be withheld...these are mafia methods

nein im chat sagte man die kollegen melden sich..haben Sie aber seit 2 tagen nicht......wieso soll ich einen anderen Browser benutzen, die haben gesagt das Management hat mein konto gesperrt, egal welchen browser ich da nehme.....das Geld wird aber wohl einbehalten....das sind Mafia Methoden

nothing is happening...please take action

da kommt gar nichts..bitte werden Sie tätig

Sorry, but you have misunderstood me here.

If you are unable to submit your complaint on our website and it always shows an error you mentioned before, use a different browser to log to our website and submit your complaint then.

It happened before that players were unable to submit it from Chrome, and when they switched to another one, it was all good.

Could you try that perhaps?

We are unable to take any action without you filing your complaint first, you know.

I can't do anything, no matter which browser it always wants captcha but it doesn't display it

ich kann nichts machen egal welcher browser der will immer captcha blendet es aber nicht ein

I'm sorry to see another user facing the captcha problem.

Could you kindly post a screenshot so the website URL is visible once it happens, please? My colleagues are trying to locate the problem and this would help them greatly. 🙏

Was just wondering if any1 has made a withdrawal to NAB was wondering how long withdrawal took to hit Ur bank account

How long have you been waiting for yours?

Hi, thanks for describing the situation. 

Did the casino also tell you why you don't have the money yet? How long have you been waiting for it, please? Was there anything you needed to do, like verify?

Hello, I have a question 🙂

I played at Bet and Play and won a little, but I have the following problem: I used a Paysafecard to deposit, which I redeemed. I verified my ID with all sorts of things, and my withdrawal was always rejected. Up until now, I only had the Paysafe user interface but no account, so I couldn't get a Paysafe "account statement." My question is, how can I verify my account now, since they're requiring it, and I'd like to withdraw the money.

Kind regards and thank you for your answers

Hallo, ich hätte mal eine Frage 🙂

habe bei Bet and Play gespielt und ein wenig was gewonnen, habe nur vollgendes Problem… habe beim einzahlen eine Paysafekarte genutzt die ich eingelöst habe, habe mein perso mit allen möglichen Sachen verifiziert und meine Auszahlung wurde immer abgelehnt. Hatte bis dato nur die Paysafe Benutzer Oberfläche aber kein Konto, ergo kein möglichen „Kontoauszug" seitens Paysafe. Meine Frage wäre wie ich jetzt meine Konto verifizieren könnte da die das von mir verlangen und ich mir gerne das Geld auszahlen lassen würde.

mit freundlichen Grüßen und danke für Antworten

Hello, I've encountered this problem before and sometimes it's really hard to explain it to the casino. 

Have you tried to ask if there is any alternative to verify the deposit or if there is nothing that can be done if you don't have an account there? 

If you couldn't get anywhere with them and nothing would help, I would recommend you to open a complaint, which I just noticed you already have open, and then our team will try to assist you.

I would try your best to reach an agreement with them first, but if they ask for something you can't deliver, then we will be at your disposal.

What do you say?

That sounds great, thank you very much!

Das klingt toll vielen Dank!

That would be great, yes, casino is closing unfortunately

Das wäre toll ja, Casino macht dicht leider

Oh, that's quite a twist, did you get an official notification about the closure?

No 😂 that was a German saying, the casino is blocking it

Nein 😂 das war eine deutsche Redewendung, das Casino sperrt sich dagegen

So there is no official mention of it anywhere?🙂

No, there was no official announcement

Nein gab keine offizielle Meldung