Betano Casino - opšta diskusija

I PLACED TWO BETS TODAY ID 3518116323 AND ID 3518139886

THE BETS WERE PLACED AT 5:12 PM AND 5:16 PM RESPECTIVELY.

THE MARKET WAS THE WINNER OF THE MATCH THE ODD WERE AT 1.42 AND THE BET WAS A WINNER BUT THE BOOKING HOUSE REFUSES TO PAY THEY CANCELLED THE BET AND RETURNED THE MONEY IN THE ACCOUNT SAYING THAT THE MATCH HAD ALREADY STARTED

ABSURD IF I HAD LOST WOULD HAVE REFUNDED THE MONEY?

FIZ DUAS APOSTAS HOJE ID 3518116323 E ID 3518139886

AS APOSTAS FORAM FEITAS AS 17H12 E 17H16 RESPECTIVAMENTE.

O MERCADO ERA O VENCEDOR DA PARTIDA AS ODD ESTAVAM EM 1.42 E A APOSTA FOI VENCEDORA POREM A CASA DE APOSTA SE RECUSA A PAGAR ELES ANULARAM A APOSTA E DEVOLVERAM O DINHEIRO NA CONTA ALEGANDO QUE A PARTIDA JA HAVIA COMEÇADO

UM ABSURDO SE EU TIVESSE PERDIDO TERIAM DEVOLVIDO O DINHEIRO ?

2 bets placed

2 wetten abgegeben

I will suppose the market in which you placed the bets didn't allow live bets, but if you were able to place said bets it's not your fault, the bookmaker's own errors are not your responsibility, they should have closed the market in the mean time. Sadly, when a bookie voids a bet there is nothing to do, all you can do is withdraw your money, not place a single bet again in their site and close your account, I would advise using betting exchanges instead, you are always betting at horrid value in bookies

They claimed that the game started ahead of schedule (30 minutes earlier) and therefore annulled

Eles alegaram que o jogo começou antes do previsto ( 30 minutos antes) e por isso anularam

But was that truly the case? Also, do the all the markets of this specific game were voided/cancelled or just the market you were betting on? If the whole match got cancelled honestly there is absolutely nothing to do. Also, in guru you can't file a complaint about this because it's not casino related, and still like I said, there is not much to do, try contacting their regulator (I suppose it's MGA) or https://thepogg.com/ (not sure if they handle sports-related complaints)

I fear the regulator doesn't handle sports betting-related cases. 🙁

Hello there.

Try one of those sites, should be focused on sports betting:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

The Betano casino refuses to pay me my real money winnings, even though I have already uploaded all my documentation, they come up with one and another excuse not to pay me my winnings. Now with what they came up with, that I have to have my own house and the receipts in my name so that they can pay me my earnings, already present proof of address, letter of residence, identification, and now they come out with this nonsense. Truly, this casino is the worst casino I have ever known, its requirements are absurd.

El casino betano se niega a pagarme mis ganancias de dinero real, a pesar de que ya subí toda mi documentación, me salen con una y otra escusa para no pagarme mis ganancias. Ahora con lo que me salieron, que tengo que tener casa propia y los recibos a mi nombre para que me puedan pagar mis ganancias, ya precente comprobante de domicilio, carta de residencia, identificación, y ahora me salen con esta tontería. De verdad que este casino es el peor casino que he conocido, son absurdos sus requisitos.

I am sorry about this situation. May I ask if there's any developments regarding your verification by now?

When exactly have you requested your withdrawal, please?

If there is a need of some intervention from our complaint team, please let us know for sure. We will try to help in every way possible.

They asked me for 1 residence letter which I already sent them along with proof of current address identification, curp, RFC, and now they tell me that the residence letter is not valid, if it is granted by the state government and is photographed, with all the data. proving that it is an official document and helps me carry out any procedure. But now they told me that it is not valid.

Me pidieron 1 carta de residencia la cual ya se las envié junto con comprobante de domicilio vigente identificación, curp, RFC, Y ahora me salen que no es válida la carta de residencia, si la otorga el gobierno del estado y esta fotografíada, con todos los datos. comprobandoles que es un documento oficial y me sirve para realizar cualquier trámite. Pero ahora me salieron con que no es válida.

If you could help me that would be great, thank you

Si me podrían ayudar estaría muy bien gracias

There is no news and they only give me 26 days to verify that I am the person if I have already sent them everything they asked for and they just tell me that they are not valid

No hay novedad y solo me dan 26 días para comprobar que soy yo la persona si ya les envié todo lo que me pidieron y nomas me dicen que no son válidos

They give one and another pretext to say that they are not

Ponen uno y otro pretexto para decir que no son

You have already requested the withdrawal since May 29

Ya tiene desde el 29 mayo que solicite el retiro

I have all the receipts, screenshots, documents, in case you use them.

Yo cuento con todos los comprobantes capturas de pantalla documentos, por si ustedes los ocupan

They could mean that the format is not valid, actually. Usually, they accept PDF-formatted documents. Try to check that out.😉

We usually give casinos 14 full days to process the payment. I would suggest you ask in what format all the documents should be, so you can be sure you send the right one.

If, after all, you'll see that it is going nowhere, our complaint team will intervene. Please keep us updated.

I also tried it in pdf format and they don't accept it either and the problem is that I know my days are running out, I have 26 days left

Ya lo intente también en formato pdf y tampoco los aseptan y el problema es que sé me están terminando los días me quedan 26 días

Could you try to get in touch with them and ask what the issue is? They should give you some clear answers so you know what to do next.