BetBona Casino - opšta diskusija

I would like to file a complaint against BetBona Casino.

I requested a withdrawal of 60€ on January 27, 2026. The casino asked me to complete the verification process (KYC), and I sent all the documents they requested.

After sending the documents, the support team stopped responding to my emails. My withdrawal is still pending and I have not received any explanation.

I have tried contacting support several times but I have not received any reply.

I am requesting that BetBona Casino process my withdrawal of 60€ or provide a clear explanation for the delay.

Thank you.

I see that you were successful in submitting your complaint, and our team needs some additional information from you now. Please reply to those whenever possible so we can move forward.

Have you also checked the spam folder in your email, please?

Sometimes such messages can end up there, actually. Please do so just in case.

Romi, if you're from the KYC department, I have your messages set up to go to my main inbox. I've already checked the spam folder one by one, and I have a thread with KYC, but I haven't received a response.

In fact, I appear as verified on the Betbona website.

But they won't refund my money

Romi si departe del departamento de kyc lo tengo para que sus mensajes me lleguen a la bandeja principal igual ya revise uno por uno los spam y tengo un hilo con kyc pero sin respuesta

De hecho en la página de betbona aparezco verificado

Pero no me hacen el reintegro del dinero

I am a forum admin, actually, as you can see. I don't work for the casino.

Hello, I have an account with Betbona, and I'm already verified so I can make withdrawals. It only asks me to withdraw €800 from a large €10,000 winnings I made, and after those two withdrawals, they haven't withdrawn any more money. They tell me they're processing withdrawals according to their queue, and it's been like this for over a month and a half. How can I resolve this?

Hola, yo tengo cuenta en Betbona, ya estoy verificado para poder hacer retiro. Solo pide retirar 800 euros de una ganancia grande que hice de 10.000 euros y después de esos dos retiros nunca más me retiraron dinero, me dicen que van según la cola de retiros que tienen y hace más de mes y medio me tienen así. Como podría solucionarlo?

That's a really long time to wait for withdrawals, for sure.

I would suggest you file a complaint here so our team can get in touch with the casino and hopefully find out what is going on.

Have they said anything else to you or just the information about the queue you mentioned?

No, they just tell me there are many withdrawals in the queue. And I have to wait my turn. I requested three different withdrawals—card, crypto—and they only withdrew the crypto one. If it were due to the request queue, they would have withdrawn all three at once because I requested them simultaneously!

No, solo me dicen que hay muchos retiros en cola. Y tengo que esperar mi turno, solicité 3 retiros diferentes de tarjeta, cripto, y solo me retiraron la de cripto, si es por la cola de solicitud me hubiesen retirado las 3 a la vez porque las pedí al mismo tiempo!

So, if the crypto withdrawal worked, what about changing all withdrawals to crypto? Have you tried that, perhaps?

Yes, I already did that. After they withdrew my funds that day, I added cryptocurrencies back in, and they haven't withdrawn any more since!

Si, ya hice eso, luego que me retiraron ese día agregué nuevamente criptomonedas y desde ahí no me retiraron más!!

Yeah, but did you cancel the withdrawal and ask for a new one through the crypto?

No, I haven't done that because otherwise they'll give me the excuse that the application is only a few days old! I don't think so.

No, no he hecho eso porque sino me van a meter excusa de que tiene pocos días la solicitud! No se pienso eso

Yeah, I understand your point, of course.

So, whenever you have the option to request another withdrawal, you should definitely choose crypto.

Yes, I have 3 different requests to withdraw crypto card funds and one more, but none of them are being withdrawn.

Si, tengo 3 solicitudes distintas para retirar cripto tarjeta y otra más pero ninguna me retiran

So, how is it going with the withdrawals, please?

Let us know if you'll need our complaint team to intervene whenever you feel it's going nowhere, of course.

They stopped taking money from me! They're waiting for me to spend it all!! If you can intervene to get them to pay me, I'll give you a percentage. I just want my money back fast.

Ya no me retiraron más dinero! Están esperando a que me lo gaste!! Si pueden hacer una intervención para que me paguen les puedo dar un %, yo solo quiero mi dinero rapido

Our complaint resolution center is free for our users; we don't take any percentage.

How long has it been pending now, please?

Our complaint team can intervene after the 14 days pass, actually.

More than a month for sure! I'll send you a picture now.

Más de un mes seguro! Ya le envío imagen

In that case, please use this link where you can submit the complaint. Please let us know that everything is okay.

It wouldn't even let me file the complaint or add the images for the complaint

no me dejó ni poner el reclamo ni agregar las imágenes del reclamo