BetFlag Casino - opšta diskusija

I have not received any bonuses

Non ho ricevuto bonus

Hello,

did you meet all requirements, please? 🤔

What bonus did you try to get and what did the casino's support tell you about it?

Good evening, I read in the "casinoguru" review of the aforementioned casino, that the daily win limit is € 5,000

I have been playing at this casino for a long time, but it has never happened to me to win over € 5,000 in one day.

I also looked at the game contract and the general conditions, and I found nothing that explicitly stated that such a limit exists, so I ask;

• casinoguru is sure that there is such a limit on the winnings at BETFLAG CASINO '? if so how did you find out?
• what if if i win over 5,000 in one day maybe at a slot?

Buonasera, ho letto nella recensione di "casinoguru" del sopracitato casinò, che il limite delle vincite giornaliere è di 5.000€

io gioco da tempo su questo casinò, ma non mi è mai capitato di vincere oltre 5.000€ in un giorno.

inoltre ho guardato il contratto di gioco e le condizioni generali, e nulla ho trovato che dichiarasse esplicitamente che esista tale limite, quindi chiedo;

• casinòguru è sicuro che esista tale limite delle vincite su BETFLAG CASINO'? se si come lo ha scoperto?
• cosa dovesse succedere se in caso dovessi vincere oltre 5.000 in un giorno magari ad una slot?

Hello,

that's great that you checked the casino's reputation and the warning in advance!

According to the detailed information provided, it says exactly: "This casino has a win limit rule. You will not be able to win more than €5,000 per day."

It is in the general term and conditions:

Still, I have no clue how the casino enforces this rule, but I would guess that other possible winnings exceeding this limit will be voided - this is technically the easiest way.

Anyway, you can always ask the chat operator and paste here the reply - that would be pretty helpful.

What do you think?

Hello, read well: it says FIVE HUNDRED THOUSAND (500,000) !!

Ciao,leggete bene: c'è scritto CINQUECENTOMILA (500.000)!!

😀 I see that now - sorry I'm not Italian so I relay on the translator and probably missed that.

I'll ask the data team about that, would be much easier, I guess.

Hi, no problem, this is their answer, as I said:

we confirm that the total amount of winnings per single gaming account cannot exceed Euro five hundred thousand within 24 hours; therefore, Betflag SpA reserves the right not to pay winnings if this amount is exceeded. The winnings obtained on the Lottery Games (Scratch & Win, Lotto, 10 & Lotto, MilionDay, Superenalotto) are an exception, for which, regardless of the amount, the winnings will be awarded according to the provisions of the individual game regulations.

So, review all the information, it was my favor to your forum.

Ciao,nessun problema,questa è la loro risposta,come dicevo io :

ti confermiamo che l'importo complessivo delle vincite per singolo conto di gioco non potrà superare Euro Cinquecentomila nell’arco delle 24 ore; pertanto, Betflag S.p.A. si riserva di non corrispondere le vincite qualora tale importo venga superato. Fanno eccezione le vincite ottenute sui Giochi Lotterie (Gratta&Vinci, Lotto, 10&Lotto, MilionDay, Superenalotto) per le quali, indipendentemente dall’importo, le vincite saranno elargite secondo quanto previsto dai singoli regolamenti dei giochi.

Quindi,rivedete tutte le informazioni,è stato un mio favore,verso il vostro forum.

The data team has checked it, and you are right - the limit was not accurate. Thank you very much for your effort we are all very grateful for your keen eye! 👍👏👏

The casino's score was adjusted because the warning is no longer valid.

Awesome favor! 🙏

Hi, I'm new to this group... I would like to understand how to withdraw on betflag... having signed up and taken advantage of the casino welcome bonus, the time has come to withdraw... before proceeding you must make a minimum deposit with a card... DONE. But after that it doesn't enable me to withdraw with that card

Salve sono nuovo su questo gruppo… vorrei capire come poter prelevare su betflag… essendomi iscritto e avendo sfruttato il bonus di benvenuto casinò è arrivato il momento di prelevare… prima di procedere devi effettuare un deposito minimo con una carta… FATTO. Ma dopodichè con quella carta non mi abilita il prelievo

Are there any other withdrawal methods besides a card withdrawal? There should be, if there is no a withdrawal tab/facility then maybe it's only enabled once KYC is completed, try asking support, they should give more details

Hi, I've moved your response under the casino you're talking about. 

However, have you tried to ask the support where the problem is and how you could withdraw your money if your card is not working ? Have you met all the bonus conditions ? 

Yes the balance is now real, but it keeps telling me that I can't withdraw with my card if I don't make a deposit first. But I have already made several deposits with my card. Furthermore, they don't have live support only via emails to which they never respond

Sì il saldo è reale ormai, però continua a dirmi che con la mia carta non posso prelevare se prima non effettuo un deposito. Però ho fatto già svariati depositi con la mia carta. Per di più non hanno in assistenza live solo tramite mail alle quali non rispondono mai

Hi.

This is a very unfortunate combination, I must say. I'm also worried there is not much we can do without active support from the casino. For some reason, the usual process isn't working.

When exactly did you contact support for the first time, please?

Hello everyone, I participated in a Capecod slot contest on Betflag and as shown in the final ranking I ranked 5th. However, with a lot of nerve, Betflag told me that I ranked 6th without giving any proof or showing a ranking. I sent them screenshots of the ranking but nothing, they don't respond. The difference between 5 and 6 is pretty big, it goes from a real bonus of €750 (to play 1x) to a 500 play bonus (to play 35x). Has something like this ever happened to you? What can I do? Thanks to everyone

Ciao a tutti, ho partecipato ad un concorso slot Capecod su Betflag e come mostrato nella classifica finale mi sono classificato 5. Tuttavia, con una bella faccia tosta, da Betflag mi dicono che mi sono classificato 6 senza dare alcuna prova ne mostrare classifica. Gli ho mandato screenshot della classifica ma nulla, non rispondono. La differenza tra 5 e 6 è bella grande, si passa da real bonus 750€ ( da giocare 1x) a 500 play bonus (da giocare 35x). E capitato a voi qualche volta una cosa del genere? Cosa posso fare? Grazie a tutti

Have you tried to contact the support by email to try and resolve this issue?

They should be able to explain everything to you, I believe.

May I ask if the contest has finished when you took this screenshot where you finished in 5th place, as you say?

We had another case last time where this exact thing happened and the player didn't wait until the ending of a tournament he participated in and thought that he finished on a certain place, you know.

Try to learn more regarding all this situation and let us know how it goes, please. Maybe then we will be able to help somehow.

I'm really furious with BetFlag Casino... On New Year's Eve I deposited several times, then I requested instant withdrawal since I'm enabled with my IBAN and having already done so other times. Too bad they held my withdrawal pending for 3 hours, I cancelled and requested 4 times without success until I replayed them all... that obviously wasn't my intention... I wrote two emails but they act like idiots...

Sono veramente infuriata col casinò betflag...la notte di capodanno ho versato più volte, poi ho richiesto il prelievo istantaneo dato che sono abilitata col mio iban e avendo già fatto altre volte, peccato che mi tenevano in sospeso 3 ore il prelievo, ho annullato e richiesto per 4 volte senza successo finché li ho rigiocati tutti...non era nelle mie intenzioni ovviamente...ho scritto due mail ma fanno gli gnorri...

I'm sorry you lost your money, but if you make a withdrawal on New Year's Eve and wait three hours and nothing comes, I don't think that's a long wait. It's normal for withdrawals to be slower during this period for various reasons. 

If you can't wait, then there's probably some other problem. 

I would probably take a break from gambling.

Maybe something isn't clear to you... I've always withdrawn via instant bank transfer, just as the deposits I make are instant... in 10-15 seconds the transfer arrives on my IBAN since it's enabled... I have no problems, but when I'm scammed like I was on New Year's Eve, I demand at least an explanation, which they haven't deigned to give me despite sending 3 emails to which they only replied that given my request for a refund, the problem was solved for them... since when does instant bank transfer involve a 3-hour wait????

Forse non ti è chiara una cosa.....io ho sempre prelevato col bonifico istantaneo così come sono istantanei i versamenti che faccio....in 10/15 secondi il bonifico arriva sul mio iban dato che è abilitato...io non ho problemi ma quando vengo presa in giro come è successo a capodanno pretendo almeno una spiegazione che non si sono degnati di darmi nonostante l'invio di 3 mail a cui hanno solo risposto che vista la mia richiesta di storno per loro il problema era risolto....da quando in qua il bonifico istantaneo prevede 3 ore di attesa????

Well, I believe no answer will satisfy you. I respect your experience, but your opinion is kind of dangerous. Take a look around this forum to see how many delays have been caused by the banking holidays. No, the 3 hour delay is not a scam, and the explanation is quite clear. It is indeed a shame you have not received a proper explanation or apology from the casino. However, the point of delay is to try to reduce it, not to create another one. I can't recall a single casino that would send an honest apology for 3 hours of waiting during holidays. I understand you would rather not see that and prefer to be angry. Okay, thank you for your efforts.

I expect we will disagree.

I would probably take a break from gambling too, if I were you.